1. McKesey Paul MD

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El Dorado, KS

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McKesey Paul MD

5.0 (1 review)

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11 years ago

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Susan B Allen Memorial Hospital - I got a really cool bandaid after they drew blood in the lab!

Susan B Allen Memorial Hospital

2.6(7 reviews)
0.0 mi

Decent hospital but there were some issues while here…read more Could be better with accommodating fat people. Everyone is very nice but communication needs a lot of improvement. Nurses and overall bedside manner is really good though. We had issues with our referral to another dr but they eventually did straighten it out for us. Everyone very nice and the emergency room was a short wait.

If I could give this hospital billing department ZERO stars, I absolutely would. The billing team…read morehere is incompetent and refuses to work with you. In December 2023, I received a bill for $172.00 for a nebulizer I did not use and subsequently returned to the hospital's Durable Medical Equipment department on January 2024. I have a receipt confirming the return. I offered to pay for the unit as a rental since I had not used it, and returned the unit in new order. Despite confirming with my insurance company that no payment was made towards the nebulizer, I was informed by the billing department (representative: Tonya) that I was responsible for the remaining balance. I escalated the issue to the director, Amy, who left a voicemail stating the opposite. Amy said that despite me returning the unit, that my insurance had paid for it, so I needed to pick it up. I returned the item, why in the world would I pay for it? You don't purchase and item at a store, return it but not receive a refund. Simply idiotic. I confirmed with my insurance that ZERO dollars were paid to Susan B Allen Hospital. Amy is combative in her tone and her lack of desire to resolve this issue peacefully and professionally is quite concerning. I believe there is an error in the billing regarding this returned nebulizer. I have contacted the hospital directly to resolve this issue but have not received a satisfactory response. My next steps are to file a complaint with the Kansas Department of Health and Human Services, The BBB and other healthcare advocates to resolve this issue.

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Susan B Allen Memorial Hospital - Lunch from the cafeteria

Lunch from the cafeteria

Susan B Allen Memorial Hospital - Susan B. Allen

Susan B. Allen

Susan B Allen Memorial Hospital - Baby sister in labor :)

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Baby sister in labor :)

McKesey Paul MD - physicians - Updated October 2026

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