This is literally the worst McDonald's I have ever been to. Dirty beyond belief, flies everywhere and every single hand sanitizer was empty around the place. Two people working and they were totally overwhelmed. When we came in we were the only new inside with two cars in the drive thru. It took almost 20 minutes to get our order and in that time just about everyone in n the drive thru had to come inside to fix an error. No ice in the self serve beverage machine as well. Corporate needs to retrain here for sure. read more

Horrible. took 20 to get food because they were "waiting for onions" my order didn't have any onions in it. then i get the order (double cheeseburger with only ketchup and cheese) the order i get is a hamburger with 1 singular pickle on it. rest of the food is cold and nuggets are dry. read more

wow.I just sat there for 5 minutes in one of the drive through lanes, NOBODY in the other, and when someone pulls into the other, not only do these jerkoffs take THEIR orde first, but then they take the next person's order as well!!! THESE PEOPE PEOPLE ARE TRASH, AND COMPLETELY INCOMPETENT!! read more

I've come here 2 years in a row after going to the elkhart fair. The first time wasnt bad as far as mcdonalds goes except one thing stood out. The fries were raw. Just cut and salted potatoes. We left semi-satisfied but yearning for a better fry. No biggie, right? Wrong. I came back today, exactly one year later, and gave it a second shot. The first thing i noticed was there were probably 4 or 5 tables of people sitting and waiting for their food, so much for fast food. The second thing was that the empty tables were all dirty, sticky, and no one seemed to be out cleaning. I ordered on the kiosk, sat down at a dirty table, and waited. Surprisingly, it wasnt too long of a wait considering the people around us but i would have waited a lifetime if it meant not eating THAT. The first impression wasnt terrible, our order was correct. But a deeper dive discovered a total of 3 hairs throughout our food and who knows how many went unnoticed. Some were curly, some were straight, and some looked like they came from the likes of a place not located on the head. Nonetheless, i carried on. The fries were not raw this time but not cooked greatly either. Nothing really wrong with the drinks except the filth that covered the joint from ceiling to floor. And i know this is to be expected atp but obviously the ice cream was broken so no mcflurry... Im normally not very nitpicky when it comes to this but my moms boyfriend had other things to say, including, "I've had better mcdonalds from a kfc" and described the food as "drier than gretchen on a tuesday." If that was any sort of represetnation of the spot than i will be taking my french fry fantasys elsewhere. read more

super slow service food is not warm and isn't high quality workers were constantly in the back read more

Horrible service. I placed an order thru the app and it was partly incorrect. I ordered a hot latte and they brought me an iced coffee. I stated that I did not order an iced coffee, showed my email receipt as well as my order on the app and neither said iced coffee. The girl claimed they were cleaning the coffee machine and could not make any kind of hot coffee drink. I said it has been paid for and I do not want a cold drink. She said she didn't know but she thought I had to go thru the app to report or ask for a refund and just walked away. Then suddenly the app was having issues and it could not be reported. Not the first time I had a problem with this location in Middlebury Indiana. Not sure why the review said California. read more

Slooooooooooooow! Did I mention it's slow? Even if you order ahead on the app, it's slow.

Place is awful. Waited 20 minutes for just a mcchicken sitting in one of there wait spots. Ive never come here once and not have this happen. Wont be stopping anymore. read more

Ever since the change in management at this location, service has gotten SO much better! Before, I frequently would find myself waiting 20-30 minutes for food. Now, I'm in an out in a matter of minutes. A serious improvement. Food is fine just as any other location would be. read more

-5 stars. Lineman working storm damage came by at around 1130 pm to order food for 30+ in their crew. Employees denied their large order. Would only provide food for the few guys that went to pick up food for everyone else. Way to not serve your community. No where else open in the area, so these folks working 16 hours driving an hour to find hotel rooms had no food. Shame on your employees. read more

Crappy place. Wish I could give it 0 stars! Since when do burger places only sell chicken nuggets. Won't go there again.

Absolute worst experience coming into a McDonald's. Drive thru was packed and the lobby was open for take-out. Unfortunately the employees that were working completely ignored us. I had to ask to be waited upon. Ordered 2 drinks and when they were presented there was no communication from the staff, she just placed them on the counter and walked away. To me that is pretty rude. As other reviewers noted, it seems drive-thru is the focus. If so, then close the lobby and attend to the drive-thru only. Would not recommend. read more

So things have improved at this location under new ownership however one frustration that continues is how they handle their 2 drive through lanes. Often times 1 or the other lanes will get ignored entirely while they do 3-4 cars from the other lane. I've had this happen numerous times. It's to the point that I try to actively assess each time I go which lane seems to be getting actively serviced. I would think the concept of doing 1 car from each lane back and forth would be relatively elementary level problem solving but McDonald's has long held the gold standard for me in lowering the bar. read more

This is the sorriest location I have ever been to. Waited in the drive thru for a coke, I know, however I have a 8 month old and it's cold and don't want to drag her out of the car. Get around the corner and no coke just carbonated water. So circle around back thru. Now I e been sitting here waiting for them to bring me my coke. It's been 10 min. I've walked out of here or left the drive thru from this location for slow and sub par service. I know it's only a $1 coke, but dang it a McDonalds coke is the best.... if you can get one. Guess I'm gonna go in after all. read more

I'm kind of a regular at my local McDonald's. They treat me right every time I go there. Ever since they came under new management, they have had pretty good service. Their triple cheese burgers never leave me disappointed. They call me Big Donathan for a reason. read more

This McDonalds is definitely top tier these days. It has been on the rise ever since new management has takin over. Order is always correct and given to me quick. read more

The owner of this building should be ashamed. There needs to be an intervention at this location. 90% of the time when I go thru which is rare at this location it is always the same lady at the window and one manager working. No other staff. I think it might be time to take a look and see if this location is worth keeping open. No way they are making any money with the amount of people who get out of the drive thru after they order. read more

Went at 2 in the morning and the worker wouldn't answer me at the window, did a lap round the place and saw him sitting at a table on the phone read more

This place is dirty that I'm going to call health department on them. Went to men's restroom and the toilet seat was disgusting. Underneath not cleaned in days, judging by the stains. Urinal filthy as well. Mirror covered in water spots. Sink filthy. They have two posters on the back door, probably for cleaning schedule, but nowhere to be found. The same goes for restaurant dining area. So much dust and crumbs between seats cushions and back. I'm scared how clean was my food? Do employees actually care there? If the place is so dirty, I can only imagine what the crew might be like. Gross. Elkhart health department will hear from me above it this place first thing this Monday. Ps. Employees language leaves a lot to desire. Overheard younger guy who was using inappropriate language while being out of clock. read more

This took FOREVER in line! Hardly any mushrooms Swiss burger and no bacon on the bacon cheeseburger. They were out of apple slices in the happy meals. Fries brown and burnt. No napkins in the bag so everyone is a mess! read more

I've had horrible experiences at this establishment. The workers are sneaky and slow. One time they tried to give me my two cheeseburgers without any burgers on them. I would just keep driving past. I would rather eat a burger from a gas station that's been sitting out all day. read more

I know that this is a McDonald's and you are thinking, seriously, four stars? But here's the thing. It is in Amish Country in northern Indiana and the drive through lane states "No buggies in drive through" but there is a hitching post for the buggies instead. Do you love that as much as I do? Plus, it was a very nice and clean McDonald's and people waiting for the bus came over and used it and got food. It just seemed like such a nice friendly McDonald's! I hope I can come here again, that's how much I just loved the whole vibe here. And my water and yogurt were just fine, thank you very much! read more

Please do not eat at this McDonald's. If you eat here you will be lucky to not get sick. Food isn't cooked correctly. Drinks have mold in them. Also, you won't get what you ordered. read more

It's the middle of winter. An Amish girl is perched at one of the high-top tables. She is wearing bright red lipstick and a lot of blue eye shadow, and she is texting. Her legs are bare and unshaven...there's snow on the ground, ice in the trees, and it's bitterly cold. Her horse is hitched outside with frost on his whiskers. Come for the Egg McMuffin, stay for the spectacle. Parking: Hitching Post, Private Lot read more

Worst McDonalds ever, wish corporate would come in and take this one over. Slowest service you will ever have and horrible food quality. Got a McChicken that was more like a hockey puck the last time I went there. We gave it many chances but now avoid this location. read more

25 min in line at the drive through. 9 cars. Definitely not breaking any records here.

We came here while staying overnight close by. I read The reviews but I always just take it with a grain of salt and proceed from there. Since most of the reviews are based on the service and dive thru I decided it's prob like any other McDonald's or for that matter restaurant. We did do the drive they and one lane was closed, leaving just one open lane. No worries, we did get our order in and pay quickly which is good. After paying I noticed the cars in front of me pulling into a parking spot to wait. Ok this happens at any other McDonald's I've been to. Staff was super friendly. You could tell he was working both windows and still had a chipper attitude. We did have to pull into a parking spot and waited about 15'. That's ok it just means my food will be fresh. Once delivered the employee didn't hesitate to come back to our car because we were missing two items and needed mass condiment packages, which they gave me without grief. Other ones charge me or roll their eyes or huff away and throw them at me practically. The food WAS fresh and besides having to bring me two things that were missing tasted great. I'd go back again if we were in town. IMHO it wasn't any worse than the McDonald's we have where I live. read more

Sorry, went through drive though just after midnight only to find ONE person working. I feel really bad for her. She was doing everything. Buzzers going off on all machines. Taking, making orders. She had along line. This is a management problem! She should not have been alone. What if she had an accident. I saw a customer almost all the way through the window. This is clearly a safety issue also. Clearly MANAGEMENT needs to be REVIEWED here. Thank you to the nice girl and her hard work. Owners need to get NEW MANAGEMENT! read more

Super slow. Got a salad and a water. They charge a buck for water...in a small cup...not bottled

Worst service I've had in a long time and I felt very offended they were rude and had no care. Very sloppy

This location sucks. Went for a burger was told they were only serving chicken nuggets. This is ridiculous the only fast food restaurant in Middlebury, Indiana and you don't serve burgers? WTF!! Tried to contact corporate/owner but wasn't able to file a complaint given the location wouldn't appear on the website. I will be calling tomorrow. This location should be shut down!!!! read more

My husband and I are big fans of McDonald's - it's our guilty pleasure! But this one is abysmal. Service is bad, food is bad, disorganized, just a real mess. Disappointing. It seems like the staff is just not well trained. read more

If you thought you have eaten at the bottom of the barrel and have not eaten here- you are wrong. Took my kids one evening and the employees were rude, using profanity, and got our order wrong. When I walked up to the counter my shoes made a funny noise as they were sticking to the floor. Disgusting! I'm pretty sure they have a no return policy because I have no plans to return. read more

Am sitting in the drivethrough along with 3 other cars and no one is coming to the drivethrough speaker to take my order so I guess Im leaving. Great sevice idiots!!! read more

Disappointing, and I like McDonald's! I thought the one thing you could count on with McDonald's was consistency! But, we've tried this one 4 or 5 times (in 2017), and were disappointed every time. The staff doesn't seem to know what they're doing. The hot food isn't hot, and the McCafe coffee was poorly done. Very disorganized. read more

I really would not suggest to go to this McDonald's. I have heard many stories about McDonald's but my biggest story is probably the fact that they never really take out their trash all that much and they have found maggots in the buckets in the back rooms. I don't really believe that this is a very sanitary establishment and suggest maybe going to a different one. read more

This McDonald's will cheat you if you let them. Overcharged for an item that they had posted on their boards and refused to correct. Ended up getting a refund and no breakfast! Will not be returning to this one. read more

All the negative reviews about this McDonald's are right on par. This location needs a new manager asap! She was yelling on the phone in front of customers not a good thing to see as I'm placing my order. The Bristol location at Gallops isn't much better might be 2 stars. read more

Worst service ever at a McDonalds. I've been waiting in the drive thru line for 33 minutes

We wanted a breakfast biscuit about 9:30. Drive thru was a bit backed up so we went inside to order. Apparently during the virus crisis the only thing that operates now is the drive thru. No one would even give us eye contact. I believe I saw 4 people working. One employee even walked right in front of us and denied our existence. Okey-dokey, we'll stick with White Pigeon McDonalds next time. At least they know how to treat their customers. Professionalism and courtesy, Middlebury McDonalds, look it up in your employee handbook. read more