Although this is kind of a "newer" location this location was dead for it being a weekend..... The service was good (we were greeted by one employee) the same employee came to give us our food .... But for it being slow this place was on the dirty side I was able to see across the dinning area the spots of wet pools of liquid (soda) food crumbs on tables and trash laying around on tables and the floor. And it's very warm in here and that's because we sat under a a/c vent... and it was still warm. read more

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We went through the drive thru and got some coffee real quick. The lady was pleasant and remembered to give us napkins. read more

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Service was horrible had to wait my turn to talk thru the window because employees were goofing around. Girl at the window asked the boy in the back of the sauce was in the bag. The boy replied yes of course it is as she replied it better be. mind you at the end the sauce was not in the bag so I had to still ask for it while they were goofing around as I received my meal. I checked my burger. I was so hungry and I was sad because it was full of mustard and I couldn't even eat it. food quality is horrible. I would not recommend this place. Even if you're on a budget. read more

McDonald's - Excessive mustard that I specifically did not ask for - Fast Food Near Me - Los Fresnos, Texas

Have had my order made wrong each time I have visited this location what a joke! If you do decide to come to this location make sure to check your food before you leave the drive thru read more

I went today for my first time ever (im Irish) I tried the shamrock shake I've never been more sad. it was green, everyone knows Irish people are ginger. NOT GREEN. I was going to just leave and forget about this godawful experience but then was I was walking out. OH NO. its that time of day I start Irish dancing unexpectedly, as I do often, they all start laughing. I was beyond upset :( read more

McDonald's - a selfie I look after I got my shake - Fast Food Near Me - Los Fresnos, Texas

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There were worms in my burger and I got smacked in the head with a toy And I wouldn't get free nuggets read more

Lazy workers. Closed all night 2 nights in a row. Legit on the clock making money while having cones in the fridge through. Might as well not even open. Stupid management read more

11/17/22 10:00pm-11:00pm This workplace is filled with an incompetent staff. I order a double quarter pounder meal with a separate large fries on the side. Simple. They had me move up to the third window and I was waiting there for up to 45 minutes while at least 8 cars got their orders before mine. Then a worker had the audacity to ask, "Are you missing something?". I said, "yes, my whole order of a double quarter pounder meal with a large fries." 5 minutes later I got my order. I get home only to realize they completely botched my order and forget an order of fries. I do agree, it is my fault for having faith that these people could do their job correctly and not mess up a simple order. Mrs. Oquin, please get a better hold of this location with its workers and management. You will lose potential business with the new Whataburger that opened up down the street if you continue to allow this location to operate in such a poor fashion. Everyone else, just take your business to the new Whataburger. read more

Not liking the restaurant layout. I go out to eat to be served not to serve myself. The whole interior is rather depressing, not inviting at all. The young that walked the room was very attentive, made sure the customers were enjoying their meals and were satisfied. There was one young man who just got off his shirt and as rather loud. He needs to understand how to be more quiet and respectful of others in the dining area. This was last Wednesday 11/06/2019 between 8 and 830PM. read more

If I was able to leave zero stars to this facility I would. I am completely dissatisfied with the customer service I have experienced here at least twice. The first time I was told they were only accepting cash and when I went to pull out cash and came back they ended up actually accepting my card . I found it weird but didn't think too much of it . This second time continently at the same time at night their system is down and they only accept cash again . It seems too convenient because I don't really come to this McDonald's but every time I do there is something that goes wrong . This is besides the fact that the workers are rude and just speak really rudely to you and handle your food with no care. read more

ordered a double fish sandwich and I got a single chicken. drive through, called several times but nothing

Just keep driving. It took 20+ minutes for an iced coffee and a hash brown and they got my order wrong and the hash brown was probably from the morning. read more

Most of the time, the staff at this location gets our order right, and most of the time the customer service is pretty solid. However, the other day-- a small, skinny boy was working and he was incredibly rude to us. He got the order wrong, and when we let him know that we did not receive our drinks, he rolled his eyes and asked to see our receipt. We asked for a large Powerade and large Coca Cola when we ordered. The person who took the order (didn't see them) put medium on the ticket. When we explained the mistake, he told us there was nothing he could do and seemed very annoyed and put out, like we were being crazy and inconveniencing him to the max. The reason this establishment got 2 stars is because they are typically average or slightly above average--which means I probably would have given 3 regularly. The score was lowered because of this young man who obviously was never taught manners or how to speak to customers. Typically, these kinds of slips ups are completely forgivable and we barely even notice. But this employee's attitude was what really was wrong with the situation--not the simple mistake. My fiancé complained on a customer satisfaction survey, and we never heard back as well. Disappointing. read more

The worst experience I had for any fast food establishment. Would give them zero stars if I could. Went thru the drive thru, placed my order. Asked for sprite said they don't have any. Asked for root beer they don't have any. That was the first sign I should've just left. Girl that order my food sounded like she didn't even want to be there. Went to first window to pay. Ask the guy to please separate one of my orders in a bag by itself. Went to the second window. Which they told me to drive to a third window. Waited over twenty minutes watched eight vehicles behind get their food and drive off. Finally one of the staff asked me what I'm waiting for. Told her my order she asked me what I ordered. Then went back inside. Went inside upset and asked where is my order. Same girl that asked what I ordered was asking me again what I ordered. Manager came out didn't even apologize asked what I ordered about lost it. She just walked away. will never go back there. Staff was unprofessional and rude. One of the staff was asleep on the dining table when I walked in. Shame on you McDonald's in Los Fresnos , TX for the very poor service I had. This town is very respected with people that show great hospitality. This establishment with the staff it has is a embarrassment to the town of Los Fresnos. read more

This restaurant has the worst customer service which is most likely a direct reflection of the owner of this particular McDonald's. Cashiers are consistently rude and treat customers as inferior. I have yet to have a good experience read more

... sometimes it's good to know you can have consistency. Nice tasting coffee with shots of expresso... read more

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Im not joking they got my Oder so wrong forgot my sauces witch didn't really matter but then forgot my drink and some fry's the really did care about the customers just to get paid horrible workers. L workers read more

Your breakfast is the worst it makes me feel sick my dad cooks better than that garbage it tasted like it was straight from the trash can bitter cold and no good flavor. Never going back ever read more

I had to drive all the way around town because westbound traffic was backed up. first they didn't have diet coke. I ordered unsweet iced tea and a quarter pounder with bacon. got back to my office and the tea was sweet and I got a regular quarter pounder. Paid for the bacon cheese burger. Not the first time order was wrong. read more

Love the mocha frappe here. They are so yummy! McDonald's coffee is just the best. The food is hot 90% of the time read more

Awful customer service, even by McDonald's standards. Almost every time I go there, the person in charge of the drive thru is either rude or gets our order wrong. Has to be by far the worst fast food place I have ever had to order from. I literally go out of my way to avoid eating here. read more

There is no negative otherwise I would put that. I have several times ordered lunch after 1030. I asked for two lunch items at 10:40 and was told by the manager that they don't start serving till 11. That is not true. Then he lies to me and tells me that he's been the manager for five years which is not true. Horrible service. It's the same microwave that heats up breakfast that heats up lunch.Two kids don't get their Friday treats now because of incompetence. read more

decent food, horrible customer service. really wish the employees didn't have such bad attitudes

Horrible customer service from the two (male) employees in the front. You could feel like they didn't want to be there or even help me with something I've done a thousand times before picking up an order by looking up a simple code and expecting me to pay twice for an order that's already been paid for. read more

I wish I could give 0 stars but I need to write this review it's literally 5:30am and I just ordered breakfast, 1st they didn't give me any syrup with my hot cakes 2nd the egg was all gooey, 3rd they're customer service just sucks, I wouldn't recommend this McDonald's to anybody read more

I can't even give this McDonald's a 1 star because it sucks horribly. I'm am really disappointed in their customer service. Most of the workers are always in a bad mood, get the order wrongs, and forgets orders!!! Need to be more careful with who you hire. I had to give this McDonald's 1 star because it was necessary to write a review. If I ask for a simple ketchup they won't even give me ketchup EVEN A STRAWWWW!! This place is like cursed or something it's been sucking for y read more

It's been 3 times where they don't give me the sauce I ask them for aside from the fact that they ask me if I want any. They messed up my bacon smoke house by not putting the sauce that it comes with it and when I went to pick up the replacement, they said they were making my burger fresh and the onions that come on the burger were cold. read more

The food is often lukewarm or flat out cold. I drive 13 miles round trip to order breakfast and take it home, so when McD's gets my order wrong it's not convenient to drive back to have it corrected. The sad thing is this has happened way more often than it should. The last time it happened was the straw that broke this camel's back. I have not been back, and I won't ever come back to the Los Fresnos McDonald's. When all is said and done, this works out pretty good for me because I can fix a much better breakfast at home for way less money. Truth said, the only reason I go to McD's at all is because I get lazy about cooking at home. BTW, earlier this week in a moment of weakness I ordered a couple of sausage/egg/cheese muffins. Both muffins were tough and chewy. Thanks for reminding me why I don't eat at McD's any more. Before I forget, this rating is ZERO stars. One star is way too generous for this place. read more

The customer service is awful. Every visit they are constantly rude and always I guarantee you ALWAYS gET MY ORDER WRONG! They truly don't even deserve the one star that is being offered. 10/10 WOULD NOT RECOMMEND!!!! read more