This has been our local McDonalds since we moved a month ago (August 2025) and they haven't disappointed once. Sure, McDonalds is no fine dining experience, but if you want something quick, cheap, and good, come here! read more

I stopped this morning for a quick bite to eat, ordering three Sausage McMuffins and two large Cokes. The order was verbally repeated back accurately but didn't appear on the screen nor was I told how much it'd be. Upon arriving at the first window I was told the amount and paid. Of course, there was no receipt offered. We pulled forward to receive our order and were handed the two Cokes and a bag with only two sandwiches. When mentioned we ordered three the person looked at us like we had two heads, turned around to consult someone else then returned to us sand said we'd only ordered two. Now, I'm pretty sure I ordered three and the person who took my order confirmed that. Let me check my receipt to see how many I was charged for. Oh, wait. There is no receipt. We weren't offered a third sandwich and left not knowing or having a record if we were charged for two or three. read more

They don't care about the customer only their time it's ridiculous , they pull you up for you to wait for your food,! The food will be done and ready and they take forever to bring it out just because they're stuck talking! So lazy and do this to often smfh. If I come back I Will Not move forward and wait for something small in my order. read more

Horrible experience tell me why i have been here 30 minutes and i havent gotten one thing and i had to stop somewhere so this line could go.

Oh it bad here it's a 1 hr to 2 hr wait minimum anytime after 8pm and the food is almost cold

Stopped in the drive thru. Terrible, waited 13 /15 minutes to order, car were coming in line and then leaving, Finally took my order, then received the food 6 minutes later, fries were cold and grease full, hamburgers. We're cold and smashed, Will not be back.... read more

The service is terrible here. The food sucks as well. Avoid this McDonald's if you can. They will have you sit and wait in the drive-through line for over half an hour for a double cheeseburger. I can't wait until they're all Replaced by AI robots because they would do a way better job. read more

Slow service, wrong orders. There's barely anything this location does right except taking your money.

One of the worst McDonalds ever. Despite several "second third etc" chances I leave before ordering due to substantial wait time in an empty drive through. Each time I say never again snd then I think maybe it will be different when it never is. Sad because this is closest to my home but I will never go back read more

Took several minutes waiting in the drive thru for us to be acknowledged. Then a harsh voice popped on and said they "have a something dance which do you want to try it?" Nope! We'd like to have an Oreo McFlurry please! Annnnnnd they have **wait for it** a DOWN ICE CREAM MACHINE. I wish I had looked at the reviews here before we got off of the highway. OH! And the highway sign lied. When you get off of the highway, you have to go left of you will be driving disappointedly in the wrong direction. They need to fix their signs. And honestly, we had to do I think another left then a right and it was down a ways. McDonald's franchises should all invest in a second ice cream machine since they are always down. Ok so after the 30 minute detour on what would only have been a 2 hour drive....my advice just wait for the Golden Arches that you can see with your own eyes on the side of the highway. If you can't see them....they are likely further than you probably want to drive out of the way. read more

ABSOLUTELY TERRIBLE One of my parents ordered a mobile pick up order on the app and we had someone go pick it up and they said they didn't have the order. We told them the order number and they said they couldn't see it even though it was ordered to that SPECIFIC McDonalds. They then said they couldn't give us the order because we didn't have the phone that we used to order it from because apparently they track your location and even if you pick a different McDonalds, the order still goes to the McDonald's closest to the phone it was ordered from. They then said they need the phone it was ordered from even though we had the order number and order receipt. So I'm not sure why they have a order number when they won't even look it up and make themselves useful. ALL THE WORKERS AT THAT MCDONALDS WERE SHITTY AS HELL AND NOT HELPFUL. read more

Today is my birthday and my wife placed a order for delivery through Grubhub ( also terrible service always missing items ) and to our surprise ( sarcasm) the order was wrong once again. It really wasn't a complicated order. A big breakfast meal, two sausage egg and cheese sandwiches, three hash browns, one coffee and two orange juices not complicated at all you would think. This McDonald's really needs to get a wake up call by corporate. If you look at the reviews from this McDonald's they are so bad it's surprising that they are still in business. Probably the worst McDonald's in this area. read more

McDonald's - Receipt of what was ordered but didn't get my big breakfast meal. This McDonald's really sucks. - Fast Food Near Me - Lakeland, Florida

The food was cold since I watched it sit there in front of me for 15 minutes. Staff members were working hard to clean the building during the morning rush hour? Maybe that explains the delay. The clerk at the register was doing the best she could; so when she went to the back to fill an order and I asked a supervisor to just please hand me my bag, I wasn't pleased to get a supersized helping of her unhelpful attitude. This is after the app cuts out before completing the transaction and I have to walk inside to find out what's going on. Thank God the order screens don't work so I can't see what's going on. But all of the equally underserved guests had a much better attitude about this than I did. Their positive attitudes were the best part of the visit. read more

Food is made well but they forget to put things in the bag such as sauces, napkins, etc. Staff is generally nice but ice cream machine is "broken" a lot. read more

Their ice machine ice cream machine is always down it's not then they always say it's a $30,000 machine and they can't control when it goes down well I tried to attempt to go there at least 12 times throughout the year different times a day and it's always down read more

Worst customer service and food is always cold and tastes awful. Don't waste your money or time at this location. One on 98 north or even the one on I-4 and 98 have better customer service and food. This location always has problems with getting orders correct and by the time the food comes out, you could have gone home and made a burger yourself. read more

they forgot two whole double quarter pounders, it'd be fine to forget a couple sauces but two whole burgers is just crazy

Customer service here is just awful! While waiting for my food the smell from the window smelled worse a dumpster. It's unbelievable. Do not ear here, chances are you'll get sick! read more

I typically never have any problems coming through this McDonald's on walt loop and N Socrum until today. I went through the drive thru and the customer service was eh for me and when I got my triple cheeseburger no mustard I opened the wrapper and the outside of my bread was hard with the inside being a little soft. The cheese was cd and wasn't melted at all. The only parts that tasted good were the condiments and the patties. Again I typically don't have problems at this one. Any or times my food is completely hot with soft buns. I have always preferred going to this one rather than the one on 98 N, but I felt my opinion needed to be heard with this experience. read more

I travel a lot around Lakeland for work and frequent different McDonald's, but this one is the ROCK bottom of service. Consistently slow every time I go no matter how crowded it is. I don't know who's working in there but man they are just not getting it done read more

Rude staff, drive through takes 45 minutes, cold food, and to top it off 20% of the time you wont get what you ordered. read more

McDonald's - two burgers with toppings and a cell phone - Fast Food Near Me - Lakeland, Florida

Boy does this place need a real Manager. Always out of stuff. Bags, straws, napkins, bagels, apple packets, plastic spoons. Employees are rude. This one is only .3 miles from my house but now I drive 2 miles each way further to another McDonald's to avoid this one. read more

The absolute slowest service I have ever experienced at any "fast food" restaurant. I live here locally and there is consistently. Day after day. And at all times of the day, a half hour line wrapped around the building.. I would understand a one off or if it was during rush hours. But It's so bad I can no longer patronize this location. read more

This is one of the worst McDonald's ever had! I have never at all my 61 had the sliding glass doors slammed in my face! I hope that woman enjoys the bad reviews now! There has always been problems there, but rudeness no and it is not acceptable. I will not be going back or my family. read more

The location was well maintained! The soda actually tasted like soda- hard to find in Florida. The food was warm and fresh and the employees were very kind! Overall a great experience at mcdonalds! read more

Waited in line for almost 20 minutes to get cold fries & cheeseburger!! Never again. Wendys much better !!!!!! Shameful!

The staff at this McDonald's is very friendly. However sometimes the drive thru is backed up and slow. Even for simple orders it sometimes takes a while. McDonald's sometimes has great deals going on with their drinks. I wish they would bring back the pick 2 for $3.00 deal. If you are looking for fast food this is one of the better options in the area. However be prepared to maybe wait a little bit for your food. read more

Every time we come here at night it takes them about a good minute to even acknowledge that I'm waiting to order & it wasn't till i got home and i had no fries. I had a big piece of onion after i ordered two cheese burgers with no onions. A double hamburger that was suppose to have everything on it.. it had only meat. Nothing else. Just a bun a meat. Worst McDonald's in Lakeland and it never changes. Get someone besides children running the restaurant at night. read more

The staff at this restaurant was super nice and bent over backwards to meet our needs. The food was on time and hot and they really stack the fries. I cannot say enough good about this quick stop that we made. read more

absolutely god awful. we sat in the drive thru for about 45 minutes, sat at the window for about 15 of those 45 minutes. they didn't take my reward off the order, took forever to get food out, employees messing around. worst place ever. read more

This particular McDonald's is trash, waited at the order box in the drive through for more than ten minutes and after about 10 mins because they said it was going to be a long time I asked if anyone was there and this rude women gave me attitude on how they had a lot of orders In front of me and that I need to wait. From what it seams like the manager doesn't know how to properly staff their business because they couldn't run a drive through and chew gum at the same time read more

This is not like other McDonald's. It is very dirty, the service is slow, and my kiddo got a stomachache after eating here. The alarms on the food service machines were going off the entire time, and the phone rang several times and went unanswered on two different instances during our 15 minute visit. Very different experience that I've had at a McDonald's before. read more

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Wooooooow this place is so slow. Idk why I keep coming back to this location. I guess it's because it's the only one close to where I live. I don't know how it's possible for a place to have one star and the owner not do anything about it. Clearly nothing is going right there. Usually that means management needs to be changed. read more

Nothing has changed here. Slow and dirty inside. Food on the floor. Floor was wet near drink machines as well as counters. Tables and seats dirty and full of salt. Windows filthy. Flies competing for food. Should have walked out before ordering because this is probably a reflection of how they handle food. Scary. Just an overall miserable experience. read more

Don't do it!!! This is the slowest McDonalds EVER! The guy taking money was on his phone and vaping instead of working. It took us over 30 minutes to get through the drive through:( Stay Away! read more

After three months, McDonalds must still be enforcing their rule that forbids night shift personnel from cleaning the eating areas. Every time I walk in the door in the early morning the place is a dirty mess while the night shift people are standing around talking and joking. McDonalds needs to update their rules. read more

It's been 20mins. I've had the time to download this app on a 1 bar connection, post this, and still not get my food. Go somewhere else. Update: 27mins read more

Disaster. Sat in drive thru for 10 minutes. Not a single car was helped or served. This is unacceptable for any business

We ordered a McRib, nuggets and fries, and asked for honey mustard dipping sauce and it appeared on the order board, but when we got home it wasn't there. McDonald's used to have the best fries around, but they seem smaller now and they were cold and limp. The stores have really gone downhill. read more

This is terrible!!! Horrible service the recipe paper for the "fast & easy" kiosk was out, had to go to the front counter and wait to get a receipt for 15 minutes and then got attitude when asking the manager a question. then, we went to get our beverages and the soft drinks were flat and the sweet tea was moderately okay. Before sitting down at our table we had to wipe it down ourselves. We also never got welcomed into the store and felt like a burden. The one person working told us they are busting their butt to leave... so a half ass job will cut it. i guess so... disappointing. read more