I received some of my extras, food was mid but had great table service. Employees should definitely fix their profanity around customers... The place could use a little more cleaning but the ambiance is nice i guess. read more

McDonald's - What the employees deserve. - Burgers Near Me - Kentwood, Michigan

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If I could give them a zero, it would STILL be too high. Went there (never again) on a Saturday morning, and walked inside. Seven useless individuals behind the counter, not one of which would take an order. Once told to use the app, and when they got time they would bring it out, not one brain dead zombie would make eye contact. They milled around inside, ignoring anyone who came inside. Useless bunch of maggots. read more

I came through the drive through and ordered a chicken Big Mac. When I parked I found out it was a regular Big Mac in the box. So I came through the drive thru again and explained the error. I was apologized to and given a new bag, presumably with a chicken Big Mac in it. When I parked, I opened the box, and it was ANOTHER regular Big Mac. This time, instead of going through the drive through I walked in. I asked for the manager and was told I was talking to him. I explained I had received another regular Big Mac as a replacement. I said I don't know how that can even happen. At that time an employee came in from the lobby with a bag and said, just give her this. I said what is that? He said someone in the dining room said he didn't have time to eat this. I said, IM NOT TAKING THAT ONE. I will wait to have one freshly made. Im not taking one from your dining room. I pointed out where my car was and said Id be in that car when it was done. When I turned to leave, I heard one of the employees say I bet she voted for Trump! And then everyone laughed. I had indeed just voted and was wearing my I voted sticker. I slowly turned around and said, what did you say? One of them said "we were talking about thanksgiving." I said no you weren't you said I bet she voted for Trump. Another employee said well, is there something wrong with that? What if I was talking about voting? Thats when I decided I was done giving my time and money to this restaurant and I left. I get it. You think I'm a "Karen" because I complained about incompetence and then refused someone's rubbish from the dining room. Hilarious! And to assume I'm of one political affiliation over another because I'm upset your service is grossly inadequate is what's wrong with this country. In my opinion this McDonalds should be leveled and re-built from the top. This was not the first VERY negative experience I've had here. It is the closest to my home, but I will NEVER visit there again. read more

If half a star was an option they would get it but doesn't matter when you go here or how long between visits you always have to wait. Whoever manages this place is doing a lousy job. Slow and unfriendly. After waiting in the drive thru reservation line ten minutes a simple filet o fish and fries was freaking cold. I blame myself for thinking they'll get better. Lousy, horrible, bad. How many other ways can I say it?! read more

they forgot my big mac like what is wrong with yall?? but the fries was good i don't like eating chicken but they put chicken in there , what is wrong with michigan?? they charged me for the big mac . read more

Drive through is the sloooowwwwest! I'm here for what I thought would be a breakfast bite. I've been sitting in this drive through for over 15 minutes... just sitting.... Sitting.... Sitting. McDonald's is NOT my normal & I most Definitely know why yet AGAIN! Geez-O-Pete Never again!!!! Most definitely definitely definitely WOULD NOT RECOMMEND THIS LOCATION!!! Especially if you're thinking quick service this place is stink-arooooo! read more

Do not go to this McDonald's! Drive to another one. This McDonald's is the closest to my house, so I keep giving them another chance when I forget how terrible they are. The order is always missing something. Today, all four of the large sodas were not mixed properly and tasted bad, two cheeseburgers had ketchup all over the outside of the bun, they did not include dipping sauces or straws, the service was very slow and the food was lukewarm. Would give zero stars if possible. read more

McDonald's - Sloppy Cheeseburger with ketchup and onions on the outside of the bun. - Burgers Near Me - Kentwood, Michigan

Placed my order in the drive thru at 6:10pm tonight and still no food has been brought out to my car that they asked me to move forward. If you want fast food DO NOT COME HERE!!!!!!!!!!!!!! Who ever those managers are here they really need to train there employees better read more

Crap service, the food was cold, never got my beverage! They where more concerned about the drive thru customers then the dine in customers. The ordering kiosk is mess, while employees stood around doing nothing! read more

terrible service. ordered grimace shake and got a flavorless white shake with a touch of purple at the bottom. guess nobody is bright enough to add more flavor. took us 20 minutes to go back through the line for our refund as well. read more

McDonald's - pathetic "purple" grimace shake - Burgers Near Me - Kentwood, Michigan

I am very frustrated because I did not receive my full order. I was missing COOKIES!

beware of this company!!! if you leave they will attempt to illegally take funds from you. i am currently taking them to small claims court. i can't shake this feeling that this has happened to more people then just me. the cancelled my original check before i could cash it. then they sent a new one about two weeks later for half the amount but changed the date (2/6) to cover their tracks.they also owe me for 4 additional days of labor! these idiots must have thought i threw away the original check notice how both checks say february 6th but one was sent two weeks later! see pictures for proof! read more

We asked for a number 1 meal and they decided to give us only big macs. And they never gave us the fries

Every single time I go to this McDonald's, they always forget something that I Mobil ordered. Every single time. And the last time I ordered I had it set for delivery and I placed my order just to find that 2 hours late they would cancel the whole order for no reason. Would not recommend this McDonald's to anyone. They are the worst McDonald's I have ever been to. read more

Literally so unprofessional. The man next to us has been waiting 30 minutes for a single cheeseburger. Seems like all high school kids working here with no previous work experience. They could have at least tried to be kind, but were VERY rude. They also forgot one of our items and instead of grabbing it for us, they said it was our fault because it wasn't on the receipt...? Lmao this place is a JOKE. Everyone else who is waiting next to us is pissed off too. Walking around outside going to every car asking if this is their food, which it's not. read more

I keep trying to give them a chance since it's so close to my work but after so many rude employees, long waits, and mess ups on my order I will not be returning. Today I asked for no pickle on my burger, instead I got lots of pickle and no onions and the bun was burnt and stale. My fries were plain, not salted. They did not fill my drink all the way. The list goes on. read more

Dear franchise owner, You MUST fire your entire hourly staff.  Your managers are working hard to cover for them but, as a former retail manager, I've NEVER seen such a disaster of a crew. I arrived at 4:03pm in the drive thru, there was 3 cars in front of us.  I ordered a large vanilla latte with whip.  It took 18 minutes in total. The manager (in red), knowing the extreme wait we had already endured said he would bring my latte to the pay window.  I heard him ask for it 4x and finally saying 'guys I could have made it 3 times over by now!' before it showed.  I was now late for my doctors appointment so we took it and left. It was simply the worst excuse for a latte I've ever been unfortunate enough to put to my lips.  I could not expect any person to drink it. Not to mention -no flavoring added -no whip.  After the appointment we returned to exchange it. I decided it best to walk in and alert the management to the situation. I met an assistant or department manager (woman in black shirt).  I frankly told her it tasted like yesterday's used grounds and dish water.  Graciously she offered to refund my money and remake the drink. She took care of the money then when she went to make the drink, she returned to say the machine went down and asked if she could get me something different but there was no specialty coffees at all or shakes (also broken down). She then offered to buy me dinner.  I said just chicken nuggets for my son at home, she sweetly said and 'what about you?' Ok, I'll take a quarter pounder without a bun as I'm gluten intolerant. The cooks made the sandwich wrong along with nearly every order I saw go through! She went and made our food herself.  While I waited (this portion of our experience took another 20 minutes) I saw 4 items come back from the dining room for errors and 3 refunds.   I did see 2 managers working their tails off and 6 hourly employees joking around, tripping over each other, flirting and arguing over who was supposed to do this or that...as well as 2 elderly woman waiting for straight black coffee for nearly 10 minutes.  When the food finally was ready I left, reached in the bag and the fries were cold and the sauces I requested for the nuggets were wrong! Your yelp, yp.com, menuism etc reviews prove this is not an isolated incident.  Between the reorder food waste, refunds, and customer reactions it would floor me if you are clearing a profit at all.  As a business person I would want to know if this was my livelihood.  As many of the other reviewers stated, I can't imagine returning.   Sincerely Tracie read more

yummy chicken nuggies like bro these nuggies are out of this world like these are meant to be consumed by god himself although they gave me the wrong dipping sauce read more

If I could give a zero star I would. Always have issues here. Waited 40+ minutes for my food. Ridiculous.

Worst experience of any fast food restaurant ever. I have Always tried to support this location because it is minority run. Never Again. STAY AWAY FROM THIS HELL HOLE. WENT thru drive through put in a large order. Order was WRONG ok no biggie that happens went inside to have it corrected teenage worker berated me for walking inside when I asked to simply have the missing item replaced he insisted I got everything on the receipt (this kid had nothing to do with my order up til this point) trying not to be angry I said fine ill buy it again. Can you ring me up. He started Yelling they don't do transactions inside and I needed to leave. Now I raised my voice and insisted the matter be corrected this punk starts shouting he is going to "fuck" me up. The manager now arrives and before i can express my issue he tells me I cant cuss at his employees (I never used profanity, the punk did) the manager told me to exit the building . I did gladly and I am letting everyone know about it. There is a much better McDonald's down the street on Kalamazoo with Actual customer service read more

They are very short staffed, but still got me through the line decently quickly, and they gave some extra chicken nuggets as well! Would recommend this McDonald's read more

If I could give zero stars I would.. This is one of the WORST McDonald's in Kentwood. Always slow. No one is happy to be there. Waited on the curbside pick up for over 25 minutes. Then finally decided to go through the drive through where someone was just waiting. Went to the window and NO ONE WAS THERE. It says my order was completed but it wasn't. Never got anything. I tried looking everywhere to fine an employee and none to be found. read more

Waited 25 mins in a curbside spot before deciding to go in. Found my order was s still in the printer. Waited 10 more mins for my food. Could overhear employees complaining that I shouldn't have came in the store..no easy way to cancel curbside orders in the app or I would have read more

I gave this McDonald's a second chance and that was a mistake. Waited 15+ minutes in the drive thru for impolite service and nasty food during the first visit. Slow service again the second time I tried this place. The bun and patty of my McDouble were burnt. The nuggets were overdone. The fries were cold. Do whatever you can to avoid this McDonald's. read more

Went to this location last Saturday (October 15, 2016) In the drive through I placed my order, the guy reading my order back to me had the incorrect quantity on the screen, and stated it wrong. I told him, "Oh no, I'm sorry only two not three" He then replied "that's not what you told me" (his name is Jonathan) I told him yes it was, I then hand to wait. He then came back and told me to, go ahead with my order telling him the correct order and the correct amount of what I want. So with an attitude I told him again, and I got the tude shot right back (which would be expected). I went in to another employee dropping a frappe and stating "damn it, I just dropped that whole f***ing thing". Spoke to the manager, shirt untucked, waving flies away from everything... Told him the situation, and I got "yep, yeah, okay, I'll talk to him" type answers... Sure, it's Mcdonalds, but, my dog goes to kennels that treat them better than this, cleaner too. Drive through window- Johnathan Manager- Elijah GM- Tammy (an AMAZING woman, spoke with her, and the only negative thing, is the situationS she has to deal with) read more

Fast, friendly, accurate service at this location. The only bad thing about this McDonald's is its location itself. You cannot turn left out of the driveway, and the turn around is unsafely too near the drive for it to be an easy maneuver. I've seen many a car blasted coming out of McD's trying to make the loop to go west. read more

3 people in line...I person at counter taking orders and they couldn't get it right! Customer was getting angry with worker! After 10 minutes we left, but not before trying to use bathroom! OMG absolutely horrible, poop on every toilet and toilet paper on walls! Never Never again!!! Always horrible service! read more

This has to be the least professional McDonald's--which is saying something. The employees seem befuddled, my order was completely incorrect, and when I brought it to their attention, they acted as if it was my fault. Needless to say, I will not be returning to this location and I advise everyone to select a different McDonald's if at all possible. read more

I'd suggest finding a different place to eat rather than here. Orders all messed up, drive thru is slow, employees rude, etc. Best to spend your money elsewhere read more

Dear Franchise owner: Today we visited your store and my client ordered a Big Mac. The bun was dry and stale. We asked the counter staff for one with a fresh bun and were denied a replacement on the grounds that 3 bites were taken out of it. Making a point never to come to this business. read more

This is not my first stop at this place, I always try to give them a couple of more chances. They are rude, they mess up orders, no apologies. It feels like they just don't want customers to go back. My last visit as I was ordering the lady kept making me repeat what I've said because of the noise in her background. She did the same thing to the customer in front of me. The back ground noise was awful like people arguing and a couple of inappropriate words were said. She was okay taking the order other that making me repeat what I was saying because she couldn't hear me with that noise on the back. I like McDonald's deserts and a couple of other things, but this particular place has been disappointing. read more

So terrible it's hard to believe. Every item had issues. Found out at pay window they didn't have the shake I ordered. Found out at pickup window they didn't have apple pie I ordered (took a strawberry instead). At home found out Big Mac with no onions had onions and pie was stone cold. This location sucks. read more

My girlfriend and I went here last Saturday (1/20/2018) and we waited 25 minutes in the drive through to get our order. While in the drive through I watched employees taking orders while talking on their cell phone. We ended up missing some of our order so we had to go back and then I waited another 25 minutes to get what we were missing. In that period of time there were about 4 or 5 other people who had to repeat thier order to the employees because hey were missing stuff. My girlfriend went through this morning (1/26/18) to get an iced coffee and they gave her a coffee that wasn't iced. We will never be going back there again read more

This is also our local McDonald's so we would like to see it improve enough that it's worth going to. Otherwise we're going to have to go to a different one. You need to either train your employees better or get some new ones. Also half the time your equipment doesn't work like the ice cream machine. We waited 20 minutes to get ice cream sundaes. The poor employee didn't know how to fix it or put in new toppings for the ice cream and by the time we got them they were all melted. Also the drive-thru is very slow and one time I went through it and got to the window and they claim they didn't ever get my order. Unless the situation improves greatly. read more

CONTINUALLY disappointed by this particular McD. Staff is always complaining & unhappy. Check your food before you leave, even though you're sooo ready to leave after the insanely long time spent in the drive through line. This is not a staff problem, it's a management problem! read more

Worst McDonald's ever. I've cream ma home is broken 99% of the time and always so slow. 75% of the time they forget something on your order. Last week they told us that we could not order trough the drive thru. Drive the extra five minutes down Kalamazoo ave and go to the other one!!! read more

Stopped by Thursday and had a terrible experience. I stopped and got a burger, fries, and McChicken at the drive thru. First thing I noticed when I opened the bag was the size of the fries. They literally did not make it to the top edge of the bag. It looked like one of those "kid size" fries in the Happy Meal. Worse, they were not even warm. Room temperature at best, with some almost clammy cold. OK, I figured they gave the corner crud of the fries holding tray. Next the burger. It had clearly been burned BLACK, and they tried to scrap the burned parts off. They left one edge black, but managed to reduce the height of the burger IN HALF from all the missing patty. Last, the McChicken would have been fine except that it had like four times the normal amount of mayo. It had so much oozing out, I couldn't even touch the bun without totally covering my fingers in mayo. Overall, I got a meal that you might expect if your best friend working the drive thru spotted you and wanted to play a practical joke. I, however, know no one who works there. read more

McDonald's - Burnt burger` they tried to scrape off. - Burgers Near Me - Kentwood, Michigan

Very disappointed in this place, i ordered a kids meal and they didn't even put it in a kids meal bag put everything in one bag with the rest of the stuff I ordered and didn't even give my son his fries or is apple juice so I won't go there ever again read more

Spent 22 minutes in line in the drive-through only to get the wrong order. I go inside and spend another 15 minutes to get the correct order, also an alarming amount of flies flying around inside the restaurant makes me think this place is very unclean read more

If you go after 11pm, the ice cream maker is always "broken". During the day it works just fine. America