Mr big-on-customer-service needs to pick on the experience he had in this particular McDonalds store.
Needless to say this store is a beautifully built store completely fitted with their latest interior trends and furnishings. I love it. It's amazing to look at and just feels modern, fresh, realistic, clean, and very comfortable. Almost looks as if opening day was just yesterday.
Anyway my parents and I came here for brunch one morning on a Saturday. There was nobody else in store waiting for goods or waiting to be served. My parents went to the cafe counter as they wanted more coffee and cake, whilst I was more for some late breakfast. I ordered a muffin on its own, and the girl behind the counter was friendly enough. I asked for an egg to be added, and as she couldn't find the button to add it onto the system she simply just told them to add one in, leading to me not having to pay. So that's a bit of a plus. Although I ended up waiting 5 minutes for my food!! I don't know how. I was the only one there. No other customers came up wanting to order. There was at least more than 5 staff members in the kitchen area at that time.
So I walked away not hugely impressed. Not having to pay extra for my egg was good, but seemed like some type of lacking coordination may have been going on back there. I've worked in a small cafe where we've sold made-to-order breakfast muffin-like rolls and even during peak times I've never struggled to get out someone's food that basic in an excessive amount of time.
On the other side of that it was still quite yum. And the manager did apologise for the wait, so nothing went in vain. read more