I traveled around world and went to lots of McDonald's. I went this one in at Frankfurt central train station a few times to for train connections. I can confidently say this is the WORST McDonald's in the world. Food is always badly prepared. Burned, item missing. Staff are cold and rude, it's like they hate you. I could not speak German to tell them, so I just let it go. But for my last time experience, I have to speak in public.
The last time I went there, I bought breakfast and tried to charge my phone. There's only one power plug in the whole place, and it was falling from the wall, I had to use my luggage to hold it when charging. After a while, a tall male staff came to ask me if I finished because another woman wanted to charge phone. My phone was completely dead, I was desperate to charge, but I was very shocked by this, I said yes, she could use it. Then the male staff moved his hand to gesture me to move to another spot so that white woman could charge and sit at my place. He did not even say a "please" but was like an army officer give me an order. I felt being bullied in public, so I left to another café to charge my phone. It's bloody ridiculous and ugly! If other clients need to use this only one and half broken power plug, the clients can communicate, no need such rude and bullying intervenes form the staff. I am the client, the staff is not my manager or director to tell me what to do. Though he did say thank you in the end. If he wanted to ask me something, he has to speak nicely and politely like asking for a favor not giving the client an order! I will complaint to the management of this McDonald's and see what they will say. read more