I had interaction with 2 members. Both were fantastic. The lady asked if everything was ok. The young man at the pickup came and asked if I'd like anything. read more

Took 20 minutes to get to the delivery window and then items were missing and it was all cold. Gave it back to em and left never again they are they worst read more

Figure I try again but nope. Why in the world would a store that closes it lobby from like 12a-6a choose to wash their sidewalk during the morning rush? Bad management 100% dump. Not ever going to waste my time slipping my way in to get my mobile order. read more

McDonald's - The entrance - Burgers Near Me - Abilene, Texas

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At 4:43 pm Apr 12th we got our food and were missing three items and proceeded to get attitude from the manager and the drive thru employee for wanting the stuff we paid for. Truly stupid. read more

New remodel.. so the inside is better! It was much needed and glad they did. It's small inside, but clean for now. Service was so-so but they do stay busy. Food was as expected, but nothing special. Iced coffees are good, but it depends on who is making it, per-usual for MCD, not consistent, which is my biggest disappointment, since that is what MCD is entirely based on nationwide. I will stop here, where I did not prior to the remodel, so it's better for sure! read more

I thought meals came with fries ? People that complain about the pay but can not get an order correct. Wonder why you get minimum wage ? That's because they don't expect much from them. read more

I ordered from this location through doordash. Tell me why I got a SMALL fry when I paid for a MEDIUM! Not only that but the fries were cold and hard like they sat there for 2+ hours. Like did they give me some extras that were just hanging out on the side or..? I work night shift and this is one of the only places open to order from. I mean it isn't cheap to doordash. The least I could hope for is good food quality and getting what I paid for at the bare minimum...? read more

Miserable experience at this McDonalds: Kiosks very slow to order, food was barely warm, took a long time to get the food!!!!!! McDonald's, you need to close this store!!! read more

They don't listen nor do they try to correct any mistakes. Went through the drive-through today. After putting in my order I realized she misheard me so I explained it when I got to the window. She said OK drive to the next window and we will correct that. they turned around at the next window and handed me literally the exact same thing that I just told them was incorrect. read more

I went through drive thru ordered some food, ordered a 5 dollar meal deal DID NOT receive my 4 nuggets which COMES with the 5 dollar meal deal. Was upset and when called Mcdonald's she was very unprofessional ans rude and hung up on me not ONCE but TWICE!! And when she answered the second time, yelled at me. And then told me to come BACK thru drive thru and show my receipt. read more

No Minecraft meal. Man all I wanted is that green box happy meal. Just came back from watching the Minecraft movie, Iam depressed.

Worst service of my whole life. Workers just stood around the dining area. Food was cold and one of my friends never got his, he waited for 30 minutes before he decided to cancel his order. It's really nice inside, but it's def no different than before. Don't come here. read more

If you want to eat in or let your kids burn off some energy DON'T go here. This restaurant was recently rebuilt. It has the smallest playground and no slide. It more of a jungle gym and super small. It has very little seating and no drink refills. If need drive thru only it's probably ok. read more

Garbage food, can't even read basic instructions. Forgot half the order. If you're looking to waste money on a terrible burger, go for it. Otherwise, try something local. 200000% chance it will be better than this dog food. read more

I went to get some lunch for my kids and I and it took forever to get the food which I usually get it since almost everybody wants some. We waited and finally got our food and went home. When I opened my burger it looked like someone took a bite of my bread. read more

McDonald's - Big Mac and French fries - Burgers Near Me - Abilene, Texas

Ordered a medium fry. There's like 20 in the box. My soda was literally borderline half empty I asked for more and couldn't tell the difference. I guess the secret to McDonalds wealth is a pinch of fries and a couple of sips for their customers. I won't be back. read more

There was no ice in any of the drinks. They were warm. My hamburger was cold. There was something smeared on the outside of the buns. Dont know what it was. Customers were lined up waiting for a long time. McDonald's staff there seemed to have an I-dont-care attitude. Overall a bad place to eat. read more

Someone in there forgot to include ice in my drink, sauce for my burrito and a hash brown.

This location is the worse always make me wait at least 20 min.. not sure what is the problem will lose costumers if not fix this issue .

They evidently don't want walk in customer's; atmosphere was below average; seating was terrible, kids indoor place ground was a joke. We will not be going back to McDonald's again. read more

Happy Meal came with expired milk. Today is February 19, 2024. The milk that came with my happy meal for my son mind you was expired almost a week thank God I checked the date before I gave it to him. read more

McDonald's - Today is 2/19/24 this milk expired almost a week ago - Burgers Near Me - Abilene, Texas

They got my order wrong and said they would not fix it And made me pay extra for their mistake read more

Worst customer service EVER. You would think with them redoing this location it would be better. The worst McDonald's in Abilene. Drinks were half full, gave us NO sauce and when asked for more they gave us two with attitude (we ordered two chicken nugget meals and a 20 piece). I wouldn't waste my time here or money. They're rude and unprofessional but I guess what do you really expect. If I could rate it a zero I would.(: read more

i ordered the new chicken strips and they gave me nuggets and i paid for the strips im pissed

We call it fast food for a reason. How long does it take to dish out some fries and an ice cream? Waited over 20 min being ignored by staff just to be told the order still was not ready so canceled it. Complete waste of time and a horrible fast food location. There was no apology or explanation for why it took so long. read more

the young man taking my order in the drive thru could not be understood. both the speaker system and his attitude was broken down! He tried to give me $1 too much in change! acted annoyed when I corrected him! the young lady who gave me my order acted bored. when I got the happy meal home to my 4 year old grandson, he was not happy! instead of the chicken nuggets that we ordered, it was a hamburger! the absolute worst McDonalds I've ever been to! read more

Stopped by on the way to my hotel for the night. Got a Big Mac meal. Big Mac had no meat!!! Would give zero stars if I could. read more

We stopped in for a quick breakfast. After we left we realized they charged us for everything individually and not as meals. "Can I get sausage biscuit meal? Does a drink come with that?" "Yes." Get where we were going and realized we were missing hash browns. Looked at receipt and realized they didn't charge us the meal so we were missing food and discounts. Simple instructions missed. read more

They deserve no stars I was disrespected by the manager and he was 15 minutes late to my interview and they have roaches and there food was raw do not go to this place and the manager should be fired read more

I'm sick and tired on this stores behavior on "I can't" do something. I come to the store at 3:59am to get a Big Mac. The drive through clerk waits 2 mins before saying something. Then tells me they can't serve anything out side breakfast items. Even 2 mins past 4 am. Bare in mind this has happened more than 5x at this location. On top of that. They can't take any credit cards around that same time. So you can only use cash. This is 2019 not 1999. This place need to get with the times. I'm don't trying to get food at McDonald's now. read more

STAY AWAY! As of May 15th, 2019, TOO Hot! This McDonald's keeps the Air Conditioner set too high... inside dinning is 80 degrees in summer, then the owner turns off the AC at night. It's been like this for several years now. I feel bad for employees having to work in the high heat. You can see the sweat dripping off their faces! I left instead of waiting in line and ordering in the heat. TOO hot inside! I guess the owner or manager is trying to save a few pennies... The dinning room temperature should be at 69 to 70 degrees Fahrenheit day or night to account for heat in the kitchen and make it comfortable to eat. If the temperature can't be lowered to normal, then just shut the whole thing down. GOOD LUCK! read more

I rarely post, but today I went to McDonald's in Abilene texas Buffalo Gap location. I had placed an order on their mobile app, and when I got there the line was all the way around the building so I pulled up to the location for curbside put in my number and waited. They serviced all the vehicles in line and I still haven't received my food so I went in and at the counter there was a person in a red shirt and I asked if he was a manager he replied yes I asked about my order and very rudely. He said we're working on it and I replied it's been 15 minutes and I still don't have my food and he rudely replied again we're working on it. I went back to my vehicle and waited a few more minutes still no food so I left because I had an appointment at the hospital I had to be at, and they were gonna make me late. Their service and the interaction with a manager was terrible today. It appears they only want to service the drive up line so if you want anything from the restaurant better use the drive up line and I don't have any interaction with their manager. read more

I know it's just McDonald's but I don't think I've ever been to one that made me wait so long in the drive-thru. Not just at the window, but then in the reserved parking space. 20 minutes for just two filet o' fish meals. Yes, it was busy, but this particular McDonald's is always busy but you'd think they'd have learned a better way to be more efficient during their busy times. read more

It was ok.. the staff was amazing with the exception of the manager who was just stand offish. She was the Hispanic manager and the bathrooms are DISGUSTING.. wish I could post pics.. I'll have to figure that one out!! read more

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I placed a mobile order for breakfast items at 10:11. Arrived before 10:30, and the kid at the counter said it would be just a few minutes. Over 15 minutes later I check with another employee at the counter about how long it's going to take, and she tells me that they won't make my order because it's after 10:30. I explain that I had already checked in and paid, and the woman said that because it hadn't popped up on their screen they wouldn't do it. This isn't the first time I've had issues at this McDonald's, but this is certainly the worst experience I've had with ANY fast food restaurant. The blatant refusal to even try to help me with a system error and lack of proper communication on their end, or even to offer substitutions or compromise, just shows how little the employees at this branch care about customer service. I worked at McDonald's myself for several years, and I know for a fact that if this had ever happened at my store, the manager would have done more than just toss out a bullshit explanation and refuse to help the customer. If I could give this place 0 stars, I would. read more

I got FOOD POISONING from here. Yesterday. And it just got worse today the milkshake was horrible and eggs were runny so one of them gave me food poisoning. And it's awful. This company is horrible to allow such good woolens to cook your food without care for the people that purchase it. read more

This location is just - for lack of better words - weird. I jave happened to eat here on 3 different occasions and always felt something was off. How can i get OLD fries when i just saw them being fried? How can you get a smoothie messed up both in size and flavor? How can i get different size burgers when i got the same type for 2 people on the same order? The look of this location is just as tired as the personnel that works in it. I come out feeling like i have lost time, money and food. And, NO, McDonald's is NOT the same everywhere you go in the world... heck, it can't even manage to be the same in different locations in the same city.... read more

Good quality for McDonald's but one of the slowest wait times. Expect to wait 10 minutes inside or at the drive thru.

My children and myself received raw hamburgers from this location. When I addressed the situation I was treated very poorly. There was no apology and they did not want to replace my children's burgers because "they ate too much of them". I explained that my children did not pay attention to their food before they ate and did not understand the implications of eating raw ground beef. I then called the regional office, where again, I was not happy with how they handled the situation. I will not eat McDonalds food again after this experience. read more

McDonald's - a beef sandwich and french fries - Burgers Near Me - Abilene, Texas

Worst McDonald's I've ever been to. Horrible and oh yea I don't guess they like air conditioning. Extremely hot inside.