The staff and doctors are extremely professional as well as being personable…read more NP Joelle Falcon is very knowledgeable, I highly recommend her care.

Having got Covid from work and feeling terribly bad with congestion, sore throat, body aches &…read moreheadaches I called my PA Jennifer Lewis and asked for meds to help. I'm a 71 year old female with lung issues but they would not help me! No medications were ordered to relieve my symptoms. So I'm still dealing with Covid issues! I Do NOT recommend going to this practice or this PA!! Side note my coworker who is in her 40's called her dr & received medications!

Completely lacking the CARE you would expect from your Primary Care Physician! Dr. Annewalt's…read moreassistant called to drop the news that, following blood work, I am pre diabetic. There was no explanation, no follow up to help me manage it, no offer for dietitian referral, nothing. The lack of care or even responsibility for advising me on my healthcare from my PCP is shameful. I won't return and I will certainly advise others to choose a better physician!

Leaving this practice and should have a long time ago!…read more The wait times are inexcusable- I have always been made to wait at LEAST 45 minutes for my scheduled appointment. If I showed up that late they would charge me a missed apt fee and make me reschedule. They make you pay upfront for what should be sent through insurance...and then bill insurance in addition! Sometimes you are reimbursed but not always and not full the amount. Charged additional $200 "office fee" at my annual exam which is covered by insurance. When I called a few days later to ask why they said (DIRECT QUOTE) "because you talked to your doctor about stuff"... nothing new was diagnosed, no procedure performed, no medications prescribed, no new issues discussed other than additional symptoms of existing issues! This was the final straw... moving to my daughters doctors office who NEVER charges additional fees for annual exams regardless of how many things are discussed or new issues diagnosed.

I can not give enough praise to Dr Wilhelm and the staff at PrimeHealth. While I had some concerns…read moreabout the costs of a concierge practice, it's some of the best money I have spent. Dr Wilhelm is caring, knowledgable, and so committed to providing the best care. My son, who is also a patient of hers, had a very scary medical issue...thanks to Dr Wilhelm, her team, and the team of Dr's she put together, he is not only fine, but thriving. Honestly, I don't know what we would have done without her. Had we not been patients in this practice, and going through the "standard" medical process - well, I can't even imagine....and thank goodness I don't have to. Thank you!

Best Care I've Ever Had Dr. Gardner is a caring and highly…read moreexperienced doctor who takes the time to get to know his patients and understand their medical issues. He is literally available 24/7 and patients get as much time as they need for appointments. His staff is caring and helpful. In short, he's a rare find. He's a bit more expensive than the average doctor but, if you can afford him, he's worth every penny.

Ive found the best docs in the area. I looked for 10 years. This is a relatively new practice…read more The monthly cost is VERY reasonable and covers everything.

From the owner: From insurance, to paperwork, to appointment scheduling, the world of healthcare can be confusing…read moreand complicated. But, we're here to change that. At Avenu Health, we are redefining the primary care experience. With upfront monthly membership rates, our patients receive comprehensive care including personalized prevention, nutrition and exercise counseling, chronic disease management, and care for those occasional sick days. We believe in caring for the whole person- so that you not only get well when you're sick, but also stay well when you're not. We are passionate about personalizing your care and are focused on delivering an authentic, hassle-free experience to help you achieve your optimal health. Our practice combines cutting-edge technology with the timeless value of provider/patient connection to bring you care that is affordable, accessible, and transparent. No insurance and no secrets. At Avenu Health, we're here for you.

Front staff are helpful and friendly, and Dr Evins is…read moreknowledgeable and clearly communicates. Very happy to have found this office!

Dr. Evins always listens to my concerns and suggests alternatives and options that best suit my…read moreissues. I have been to several Asheville women's health doctors and she is by far the best.

My personal Review/Opinion of Pisgah Institute…read more Reception & Billing has been nothing but kind, phoning in gets you the same kindness. Portal use is a hit or miss - needs some work or a different setup. My therapist is outstanding and extremely knowledgeable. She has much to offer her patients and has really helped me to discover new ways of dealing with "some" of life's issues. But there are several different clinicians, therapist & psychiatrist to work with. So, may have a choice of who you deal with whether you prefer to work with a man or woman, or a specific reason you are dealing with. I cannot speak for any of them other than the two people I've worked with (Danielle Mitchner - 3 STARS - dismissed her from my care - reason below. Nancy McKeel - 5 STARS definitely to her - whom I have been seeing on and off for over 4-5 years - and will continue to do so until either of us are no longer available or I'm okay with my issues, not likely - but hopeful). Be sure to ask about who does what the best (ask, don't hope they give you the right person to work with - take charge in what/who you are comfortable with). We're allowed to set boundaries too, so remember that when you check in. I discontinued care with Danielle Michner due to disagreement of treatment - she wanted to continue introducing newer meds when my old one worked find for me (I'd been allergic to all of the newer ones tried so far [8 now on my allergy list]- enough was enough for me - didn't want to keep trying newer meds anymore). I'm still seeing Nancy McKeel now through Telehealth appointments and she is the best I've ever worked with (and is the only reason I still go to Pisgah Institute). If she's not there, then I won't be either. It's your choice though. Don't forget that.

My psychologist, Nancy McKeel, is very good. If you see her, you are in good hands…read more My complaint is limited to their internet patient portal. It is simply not functional, even as they encourage you to use it. They tell you to use the portal to set appointments, but it just freezes when you are about done. They ask you to upload your insurance card, but provide no way to do it. Instead, when you link to the supposed upload page, they ask you to fill in the information manually. Unfortunately, the form is geared solely to a credit card; there is no way to input Medicare information. If you send a message on Friday, it might not be read until Tuesday. This is typical. I have been going to Pisgah for 10 years and no iteration of their website has been functional. If you want to do business, call.

I went in for a Covid test after my husband tested positive. I was able to book the appt online…read moreand got in fairly quickly as my husband did as well when he walked in. The staff was pleasant and knowledgeable and treated us well. We received Rx's for An antiviral and prednisone for my husband. I tested negative. They followed up with us at home, and quickly answered a question my husband asked about the Prednisone dosage. We had a good experience.

I went to Mercy for a dog but through my hand. after the nurse asked me to take off the bandages I…read morehad, she left the room for several minutes. when she came back I was feeling lightheaded, the beginning of a vasovagal response I have had several times in my life. I told the woman I needed to lie down because I was feeling faint and she asked me if I wanted a cold towel and left the room. when she returned my blood pressure had dropped since she didn't let me lower my head. the doctor called an ambulance and when they arrived I was fine. the siad they saw no reason for an ambulance at this point, and the doctor then REFUSED ME SERVICE. I had to drive myself in to Asheville to Range Urgent Care for treatment. THEY THEN SENT ME A BILL FOR THE CARE!!!! MERCY ME! STAY AWAY. The doctors are more concerned about their business than your care!