We hired Ian and his company for our kitchen Reno. He was consistently professional and personable…read moreand even went the extra mile to explain and figure out the best option that suited us. Communication was fantastic with regular check ins with questions and suggestions. The sub contractors he engaged were also very easy to work with and excellent. A job well done, Ian. we hope to have you and your team for future renovations in our home. Thanks to you, we are enjoying our new kitchen. Highly recommended.

We hired Ian to do several major and a couple minor upgrades to our old house. He has been…read moreconsistently professional and personable. Communicates regularly, always checking in with questions and suggestions. His sub- trades have been excellent, and all the work had been top- notch. Highly recommended.

A while back, my family and I went to Dundas Peak in Hamilton to enjoy a hike. My car was broken…read moreinto and my wife's purse was stolen, house/car keys, ID and all. Concerned that we would be robbed at home (crooks had our keys and address), I ran to Rona ro replce our door locks. Our locks weren't typical replacements and I had difficulties installing it. It's the weekend and getting late but Tim the Key Man came through for us. Grateful

I had Tim come out 10 months ago to rekey my lock. Last night I got home and the lock didn't open…read more I was in a panic and called Tim to come out and assist me. Tim basically washed his hands of my situation because he wasn't "in the area" and it would cost me for him to come out (from Cambridge to Kitchener) and told me to find someone more local. I am sorry but this is the TRI-CITIES and I drove from Kitchener to Cambridge and back to Kitchener in the rush hour traffic and it took me 45 mins which is not bad at all. So in the end, the lock was garbage because it's a Weiser. Tim didn't even tell me that when he came out originally to rekey and could have suggested I change that at the time. Do not use this person!!!

Wiring issues weren't resolved by this company, but by a 3rd party. Unapologetic about the…read moreserviceman's explanation about what had been done incorrectly. He justified his error by saying the 3rd party had overcharged him on a previous job he'd messed up. He said, "Half of the hot tubs I wire don't start." I believe him.

These guys are great. All the office staff are polite, professional and flexible. The tradesmen…read morealways do great work, and are extremely thorough. I'll call them about a job and they'll have somebody at my site the next day to discuss my needs. As a business manager with clients coming in and out all day, access is important. The tradesmen always keep a clean job site when doing work, allowing my business to operate as usual. I would definitely recommend this company to anyone needing warehouse/commercial and residential work done!

I was locked out of my house today. Len's Locksmith arrived in about an hour & was able to get my…read moredoor open & repair the problem. The service was excellent, friendly, thorough & the cost was very reasonable. I am completely satisfied with my service call, will use Len's Locksmith again & highly recommend this company to my family & friends. A pleasure to deal with despite the annoying circumstance of being locked out of my own house. Well done.