I received a piano as a donation and it has never been tuned/serviced before. Kaplan was referred…read moreto me by a friend, so i reached out to him. He drove over an hour to service my piano and was very friendly and answered all of my questions. He spent a thorough job tuning it and ensured everything was good to go. The piano sounds so much better now. Thank you!

The gentleman who helped fix my piano today was extremely courteous and quick with the repair as…read morewell as offering insight on the problem. He made sure the job was done and done right. Good pricing. Won't hesitate to call them again if need be.

We have been working with Joel for the last 4 years with our 40+ year old upright Yamaha. On his…read morefirst visit he caught some carpet beetle damage (the piano hadn't been tuned in at least 12 years) and did a minor cleanout and repair for free. He explained the issue clearly, and told us what to watch out for in case the issue advanced. Joel is very professional and responsive with clear communication via texting. Every year it's very easy to schedule another tuning, and he does an outstanding job each time. He accepts Venmo. We highly recommend his services!

Excellent piano technician -- highly recommend Joel at United Piano…read more This review really starts with a little backstory. We have a Schafer & Son SS-51 baby grand piano, and it is my teenage son Jaeden's main piano. After having the piano tuned by another tuner, we were disappointed to discover that several sticking keys we had specifically asked to have looked at were still not working properly. After several attempts to get the issue resolved and not receiving a response, we decided it was time to find another piano technician. Since this is Jaeden's main piano, he actually did the research himself and found Joel Lane with United Piano. We decided to give Joel a call, and I'm very glad we did. Joel showed up at our house exactly as scheduled. From the beginning, he was respectful, professional, and took the time to inspect the piano and explain to us what he was going to do. The difference in the level of attention and workmanship was immediately noticeable. Joel meticulously disassembled the piano keys and began working through the piano, doing the necessary tuning, adjustments, and maintenance. I watched his progress intermittently, and it was clear to me that he was actually getting into the piano and addressing the mechanical issues rather than simply tuning the notes. Joel spent just over three hours working on the piano. During the process, he also noticed that some of the keys were still off from the previous tuning and made the necessary adjustments. When he finished, Jaeden sat down and played the piano. He was thrilled with how everything felt and sounded. Most importantly, the issues that had brought us to Joel in the first place were properly addressed. As someone who doesn't know a great deal about piano repair or tuning, I really appreciated that Joel took the time to explain what he was doing and then actually took the time necessary to properly maintain the piano. This was a completely different experience from our previous service, and it gave me much more confidence that our baby grand was being properly cared for. When it's time to have the piano tuned again, I already told Joel that we'll be calling him. Thank you, Joel, for taking care of Jaeden's piano! We will definitely be using United Piano again.

These guys know what they are doing! I recently needed a good piano mover. Like most people, my…read morepiano is a cherished item and I wanted to make sure it was in the best hands. I contacted about 5 or so piano movers and Matt was the nicest, most professional, easiest to talk to/work with, and came in almost the cheapest to boot. But I was happy to pay a little more for such quality service. When they arrived, they knew exactly how to handle the piano, they knew exactly how to lift it, where to put the dolly, etc. It was actually pretty impressive. Definitely recommend!

Matt was hired by the ServePro packup crew when I had water damage thro my house in April 2024. I…read morewatched how carefully Matt handked both my piano & my grandfather clock to take to storage. None of us imagined it would be 2 years before he'd be bringing them home again! Tues. he did just that. The same care was given in bringing them back & placiing each where I wanted. Of note, my street had been resufaced the day before & Matt & Dale carefully laid floor covers & then inspected the wheels of the dolly before moving it further into my house; even getting down on hands & knees to check & remove any street materials that had imbedded into the wheels. They took their time & made sure I was happy w/ the placement.

Greg was very friendly and professional. Greg came out to tune our upright piano in just a day's…read morenotice and tuned it to perfection in under 2 hours. Our piano hasn't been tuned in 4 years but it sounded amazing when he played some Beethoven pieces. He is a fantastic player! We will definitely use his services again next tuning.

Gregory just tuned a piano we received used and very out of tune. It took him a couple of hours of…read moremeticulous work- he did it with a smile on his face and was an absolute pleasure to work with. He made no demands, & explained what to expect before he even got here. Our piano now sounds absolutely gorgeous- better than I imagined. This piano is for my 10 yro and I have no previous experience with piano ownership. I am so relieved to have found a trustworthy source for my piano questions and maintenance that will likely come up in the future. We are intrigued in lessons from him even. Definitely will be recommending!

Had the our piano tuned by this company a few years ago. They were great and I called them about…read moremoving the same piano. We decided against the move, but they were prompt and kind in their response. Will use them in the future for sure!

I have a hundred year old piano (very heavy) that I needed to be moved a short distance. They were…read morevery professional and careful. Would absolutely recommend them.

Vincent is a master at his craft! My piano sounds magnificent and healthy after service from…read moreVincent. His knowledge..expertise..and that amazing ear will make your piano sound better than ever. If you want the best please call Vincent!

I found Master's Touch Piano Service on Google and decided to give Vincent Blake a call because I…read moreneeded my baby grand piano tuned and wanted him to look at a few sticking keys. Vincent answered the phone and, because of a cancellation, was able to come out the same day. He showed up as scheduled, which I appreciated. I don't know a lot about piano tuning, so I was expecting him to inspect the piano carefully, especially since I specifically asked him to look at some keys that were sticking. Most of the tuning was done using an iPad program. Vincent was very talkative and spent quite a bit of time talking about various things while working. He did wiggle and check the sticking keys briefly, but then continued with the tuning. The tuning took about an hour and a half, and I paid him $180 through Zelle. The piano is my teenage son's main piano, so when he came home from school, he was excited to play it after having it tuned. Unfortunately, he immediately noticed that the same keys were still sticking exactly as they had before. The issue had not been addressed. We contacted Vincent right away and explained what happened. He told us that he was waiting for some special piano oil and said he would take care of the problem once he received it, which he said would be in several days. We agreed to wait. A week went by without hearing anything, so I called him. He answered and said he was still waiting for the oil. A few days later, I tried calling again, but there was no answer and his voicemail was full, so I couldn't leave a message. I tried calling several more times with no response. I then went to his website and sent an email explaining the situation. I never received a response to that either. At this point, I felt like I was being ignored and decided to have another piano technician look at the piano. I also wanted a professional opinion on the sticking keys that I had originally asked Vincent to inspect. To be fair, Vincent did show up on time and did tune the piano. However, based on my experience, the tuning felt like the minimum service necessary, and the issue I specifically asked him to look at was never resolved. The biggest disappointment was the lack of follow-up and communication afterward. I paid $180 expecting not only a tuning, but also for the sticking keys to be properly evaluated. Instead, I ended up having to contact another piano technician. I'm sharing my experience so other piano owners can make their own informed decision. My experience with the initial service was acceptable, but the follow-up and customer service afterward were very disappointing.

Great working with Jay! He's very professional, was on time and prices are very fair. Will continue…read moreto use him for future piano tuning.

I contacted Forte Piano Service to service/tune my Baldwin upright. jay the owner arrived promptly…read moreat my appointment time. Jay was friendly, and professional. Jay was able to tune my 70's piano back to sounding like a piano. Jay also provided a honest assessment of my piano. The cost to tune my piano was very reasonable. I definitely will be using Jay again for my next piano service. Thank You Jay.

I highly recommend this company!!! I had called a few businesses, as my roommate and I needed help…read moremoving our heavy items. Everyone that I had spoken with up to this point made me feel like they eere trying to squeeze as many people in as they could and for a high price. Now don't get me wrong....I totally get that you have a business to make money. But I just felt like another number and that made me question whether or not they would treat my belongings with care. However, the minute I spoke to Rachel on the phone with SC Movers, I knew that was the company that I wanted to go with! She was genuine and personable and answered all of my questions. They were also very fairly priced! Fast forward to moving day, Shawn and Cain were a few minutes early which we appreciated. They took a few moments to find out exactly what we needed and quickly accomplished it. My roommate and I were both impressed with how professional, friendly, and efficient they were. AND - they took great care of our stuff!!! So fast forward a few days. We were struggling with getting the rest of our belongings out before the final move-out date. Not that we were slacking - we just have too much stuff. Lol I called Rachel again (and, of course, she was as nice as she was the first time) and asked if there was any chance that the guys could come out in the next day or two to help again. They accommodated us the next day and did a fantastic job. So thank you, SC Movers!!! Highly recommend and will definitely use again if there's any need in the future!

These guys are honestly the best. They made everything feel so easy. They gave me a quick rundown…read moreof what to expect and kindly reminded me they don't mind moving things around the new place so I feel completely satisfied. I recommend labeling all your boxes- they pretty much handle everything else!

I have had multiple experiences with Encore Piano Moving over the years. I cannot recommend them…read moreenough! I have had my 7-foot grand piano moved several times for restoration and for storage during remodeling in my home. I had a Mason and Hamlin 50-inch professional upright piano picked up, stored in Stockton for a bit, and then moved across the country to my daughter's house in Florida (the cross-country move was handled by a national piano transport company). Just yesterday, I had a Rogers Classical Organ with its AGO peddle board moved into my home. I cannot thank Encore Piano and Organ enough for their contributions to my peace of mind and in knowing that my instruments are getting the best possible care during a move.

Prompt, careful, get the job done attitude. The moved my 118 year old pump organ which has been in…read moremy family since new. I liked the care the exhibited. I'd recommend them to anyone who needs a similar job done. Great communication throughout the whole process.