Let me start out by saying that I'm ex-military and I moved a lot and seen more than my fair share…read moreof doctors. Dr. Jordan Loftis is incredibly knowledgeable and instantly put me at ease. While I'm very impressed with my doctor, the exceptional thing about this practice is the staff. They're polite, friendly, and they follow-up. They also went to the mat with my insurance company (who is the worst vortex of transferred calls in the history of man kind) to get a prescription I needed covered. Yes good doctors may have wait times, but I almost always get an appointment the same day and I've never experienced any excessive wait times. Bottom line, these folks are awesome.

1. Over-commercialization of healthcare: It was very off-putting to have conversations with the…read morephysicians about what they can talk about without an additional co-pay. E.g., you're here for your annual physical - you need to pay another co-pay if you want me to renew your prescription. Oh, you want me to refer or order further testing (i.e., cardiologist), that will be another co-pay. I felt like I was weighing assessor options at a car dealership. 2. Blood testing - they send you back to the lobby FOR YOU to sign-up to have blood drawn. FOURTY FIVE MINUTES later, I just gave up and left. 3. I specifically asked to NOT be referred to anyone or any provider affiliated with Mercy Hospital in Durango, CO and what did they do? - you guess it, referred me to a provider affiliated with Mercy's parent company - spirit health - ughhhh. I refused #1 and didn't get my meds...probably better off anyway. Why should I let them greedily pad their margins by double-dipping - I am already seeing a PA (never a Dr). I was thinking - if I have to make a co-pay, I am entitled to another visit and another conversation with the provider. I refused to be their chump. Well they hit me with co-pay for ordering tests anyway and referral to other physicians. I don't blame the PA, I've been seeing for the last year or so - she's perfectly fine for a medical professional and very personable but unfortunately she's put in a position to be concerned with revenue and earnings vs. 100% focus on the patient.

We have been patients of Dr Dan and Karassa since before they moved to Durango and opened up their…read moreown practice. For us, it is worth the 45 minute drive to see them for our health issues. Both of them are wonderful people and they care about each individual of every family they treat. These are truly caring medical people and each time we visit, we dont feel like just a number but part of a bigger family. The have their own pharmacy in house where you can buy discount perscriptions. All of the staff is very welcoming as well. They have a unique inexpensive flat fee per month per person with family discounts versus typical insurance which they dont accept. We HIGHLY recommend this medical practice.

Tired of the same ole' lousy for-profit insurance/healthcare/pharmaceutical racket our politicians…read moretake bribes from? Do yourself a favor, just go here...you'll be very pleasantly surprised. And they're all about saving you money on everything---prescriptions, tests, etc. I hope their unique way of doing things is the wave of the future in medical care.

Another annual physical today and once again I'm surprised at how relaxed I feel with this kind and…read morecaring physician. I am under a lot of stress lately and I can discuss my concerns without being guarded or embarrassed. He never over prescribes or covers his butt with unnecessary tests because he knows his patient and listens. The lost art of listening and also a measure of confidence and common sense. The clinic is becoming more efficient and I actually had my lab results within two hours of going home. The patient portal is working out well and I love the ability to email the doctor and his team and to receive a quick response. Many major improvements.

Waiting area is very small. They ask you to verbally verify name, birthdate, address, insurance…read moreprovider, doctor and lab test info. Screaming it through a plate glass partition. With all the identity fraud out there is this seriously the best that can be done? Receptionist told me "good luck".

Everything about this office is wrong. Can't see a doctor for months, can't get a refill through…read morethe portal without multiple requests. They were sent a request for medical records to be sent to Southwest and after a month, they still have not received what was needed for my appointment yesterday. I'm having to make multiple calls to do what a medical release should have done in a timely manner. If you are needing a doctor, find another place to go. Primary Care at Horse Gulch is useless especially if you have serious medical issues. I think their practice should be shut down. It's definitely not reliable or safe care.

People are nice but rather incompetent. Sent wrong…read moreprescription to pharmacy . Could have been deadly if it was a different prescription. Can't access portal to get test results the staff has no idea how to fix it. The doctor they have me is only there a few days a month. They never mentioned this when I was assigned him. Had to go through the trouble of getting a new doctor at a different clinic.

The receptionist Heather hung up on me after a very brief non-productive conversation.read more

This place is horrible. They cannot see you. I've been calling for weeks with a sinus infection,…read morethey keep saying go to the hospital. I just went to urgent care to receive antibiotics. They could've done this for me. Instead I've been living with a sinus infection for weeks. Do not go here.

i went in for my first appointment.masks are required in durango for all businesses. the front…read moredesk clerk was not wearing a mask, i asked that they (2 of them) put on a mask, they did but this is a medical clinic? then i went to wash my hands after filling out paperwork, i was not offered a sanitized pen nor was the pen i used cleaned. they told me i didn't need to wash my hands because i was going into a room. hey i just filled out paperwork on a clipboard w/ a pen that someone else used. i think i want to wash my hands given the issues stated above. will not be going back. then on top of that i got the insurance statement that had an item on it which was not correct. called and got a a number to call for billing that had been disconnected. anything else that could go wrong?

Wow! What an amazing experience. I came in for elbow pain. I was seen right away and the entire…read moreexperience was prompt. I was able to get a referral to a PT and the on my way.

I had an appt and took them 40mins to see after my schedule appt. They are so slow and ppl who came…read morein after me were seen before me. They don't care unless they know you, they will get you in and out quickly. All they care about is insurance, if you'd have any good luck.

in the last week Good luck trying to get your prescriptions…read morefilled ... My pharmacy sent several request for my prescriptions.... (over a week and half) yesterday alone they sent 3 requests ~ Been waiting to get my fasting blood work done as well as a referral from them to another physician for other medical procedures ~ A month has passed and still waiting on the referrals ~ Asked 3x about my fasting blood work ~ might as well talk to a tree ~ Their answering service leaves a lot to be desired when dealing with them.

Honestly couldn't ask for better service. Everyone goes the extra mile to be helpful. The medical…read moreproviders are knowledgeable. The staff is friendly. It really makes it a great experience from top to bottom. Super responsive. It makes getting your healthcare easy instead of a headache! I always assume anything I need healthwise will take several days. I sent a message to my provider Heidi Ruybalid on their patient portal and got a response 10 minutes later.