I am sharing this experience so other patients are aware of a serious issue with insurance…read moreverification and billing. When I first visited in February, I specifically asked the front desk to confirm whether my BCBS insurance was accepted. They checked and assured me that it was. Based on that assurance, I proceeded with care. BCBS later denied the claim and directed me to an internal medicine group located just a few miles away. When I contacted the office, I was initially told that my co-pay was sufficient and that no additional payment would be required. In March, that position was reversed, and I was billed approximately $780 for two visits. I am now paying this balance in installments. I have since transferred my care to the internal medicine physicians recommended by BCBS. While BCBS can be inconsistent, patients should not bear the financial consequences of incorrect information provided by a medical office. Verifying insurance is a basic and critical responsibility. In this case, it was handled incorrectly--twice. I would strongly advise other patients to independently confirm their coverage with their insurance provider before receiving care here. The practice should take immediate steps to improve staff training and insurance verification procedures to prevent this from happening to others.

Seen two different drs at this location. The drs themselves are professional and good…read more Front desk however is less than satisfactory. There's 3-6 people at the front desk but when you call their office it usually takes 2-5 calls to get in touch to schedule.

We have been patients of Dr Dan and Karassa since before they moved to Durango and opened up their…read moreown practice. For us, it is worth the 45 minute drive to see them for our health issues. Both of them are wonderful people and they care about each individual of every family they treat. These are truly caring medical people and each time we visit, we dont feel like just a number but part of a bigger family. The have their own pharmacy in house where you can buy discount perscriptions. All of the staff is very welcoming as well. They have a unique inexpensive flat fee per month per person with family discounts versus typical insurance which they dont accept. We HIGHLY recommend this medical practice.

Tired of the same ole' lousy for-profit insurance/healthcare/pharmaceutical racket our politicians…read moretake bribes from? Do yourself a favor, just go here...you'll be very pleasantly surprised. And they're all about saving you money on everything---prescriptions, tests, etc. I hope their unique way of doing things is the wave of the future in medical care.

Another annual physical today and once again I'm surprised at how relaxed I feel with this kind and…read morecaring physician. I am under a lot of stress lately and I can discuss my concerns without being guarded or embarrassed. He never over prescribes or covers his butt with unnecessary tests because he knows his patient and listens. The lost art of listening and also a measure of confidence and common sense. The clinic is becoming more efficient and I actually had my lab results within two hours of going home. The patient portal is working out well and I love the ability to email the doctor and his team and to receive a quick response. Many major improvements.

I literally have been calling all week to make an appointment and when they call back they don't…read moregive you enough time to answer or they just don't call you back. I'm having asthma attacks at night and it would be really nice if someone could help me with that but it looks like our health care system is too flawed for them to actually care about helping people. If I could take my business elsewhere I would. Instead, I'm going to continue to struggle to make an appointment as well as struggle to breathe. THANKS on a side note-- I DO like my doctor... but it doesn't seem like their admin is well staffed (or trained in customer service)

Everything about this office is wrong. Can't see a doctor for months, can't get a refill through…read morethe portal without multiple requests. They were sent a request for medical records to be sent to Southwest and after a month, they still have not received what was needed for my appointment yesterday. I'm having to make multiple calls to do what a medical release should have done in a timely manner. If you are needing a doctor, find another place to go. Primary Care at Horse Gulch is useless especially if you have serious medical issues. I think their practice should be shut down. It's definitely not reliable or safe care.

People are nice but rather incompetent. Sent wrong…read moreprescription to pharmacy . Could have been deadly if it was a different prescription. Can't access portal to get test results the staff has no idea how to fix it. The doctor they have me is only there a few days a month. They never mentioned this when I was assigned him. Had to go through the trouble of getting a new doctor at a different clinic.

The receptionist Heather hung up on me after a very brief non-productive conversation.read more

This place is horrible. They cannot see you. I've been calling for weeks with a sinus infection,…read morethey keep saying go to the hospital. I just went to urgent care to receive antibiotics. They could've done this for me. Instead I've been living with a sinus infection for weeks. Do not go here.

i went in for my first appointment.masks are required in durango for all businesses. the front…read moredesk clerk was not wearing a mask, i asked that they (2 of them) put on a mask, they did but this is a medical clinic? then i went to wash my hands after filling out paperwork, i was not offered a sanitized pen nor was the pen i used cleaned. they told me i didn't need to wash my hands because i was going into a room. hey i just filled out paperwork on a clipboard w/ a pen that someone else used. i think i want to wash my hands given the issues stated above. will not be going back. then on top of that i got the insurance statement that had an item on it which was not correct. called and got a a number to call for billing that had been disconnected. anything else that could go wrong?

Came here with our daughter, who had fracture. They checked her up really fast and helped with…read morecast. Humorous and helpful. :) Thank you!

Highly recommend if you need an urgent care. We came here after a ski injury for my son. They were…read morefast, thorough, got him splinted up and on the way. The Dr was kind, and had good bedside manner. He has kids of his own and was really good w mine. The hospital radiologist was unable to read the X-rays, so we did have to do another set once home, but my son was finally comfortable for the travel home which was key. check-in online before you go!

in the last week Good luck trying to get your prescriptions…read morefilled ... My pharmacy sent several request for my prescriptions.... (over a week and half) yesterday alone they sent 3 requests ~ Been waiting to get my fasting blood work done as well as a referral from them to another physician for other medical procedures ~ A month has passed and still waiting on the referrals ~ Asked 3x about my fasting blood work ~ might as well talk to a tree ~ Their answering service leaves a lot to be desired when dealing with them.

Honestly couldn't ask for better service. Everyone goes the extra mile to be helpful. The medical…read moreproviders are knowledgeable. The staff is friendly. It really makes it a great experience from top to bottom. Super responsive. It makes getting your healthcare easy instead of a headache! I always assume anything I need healthwise will take several days. I sent a message to my provider Heidi Ruybalid on their patient portal and got a response 10 minutes later.