Sean and the entire staff at M & R were very helpful and courteous during the entire buying…read moreprocess. I was able to handle most of the transaction over the phone. Just don't make the mistake of walking in with a smoothie because everyone will ask you where theirs is at... Five 's. Thank you M & R.

Very poor Service. I have my 1850 in for repairs since March 27th. They said they would call me…read morefor updates. They never did call. I stopped in for the last three weeks for progress and all I got was excuse of parts ordered. I check another dealer and they had all the parts in stock or 5-10-day delivery. Will not buy another tractor or other equipment their again.

If you want quick, friendly service at great value, Bay City is the place you need to go for your…read moresmall engine repair needs. We just moved to the area, and needed to get a 13 year-old push lawn mower and weed eater running again after having not been started in over 11 years. We were received with friendly, no-nonsense service. The work was done within 48 hours of drop-off. This business has earned my loyalty. I'll be back whenever I need anything done that he can provide. A++++++++

I called today for service on my John Deere Tractor. The service man answered my questions quickly…read moreand was very helpful. We tried the "easy things" and finally we determined that it needs to go to their shop. Pick up arrangements are made for the next business day. This is the second time I've been to them for help. The last time, a technician came to our shop and fixed it within the hour. Again, the service and response time was great and I was pleased with the cost to have that done.

worst customer service in the industry. you can barely get to the parts counter with all the…read moreclutter and then you must wait to be addressed, like they are doing you a favor. prices quoted on ordered parts are not always right so be ready for a surprise. never again.

I bought a cheap chainsaw from them a few weeks ago. The way…read morethey treated me, you would have thought I was dropping $5000 on equipment. They set up my saw, checked it out, and even filled the gas and oil for me. Also gave some good tips on running the saw. I highly recommend these guys!

Their services are the best comparing with the cities we lived in before. thank you! i dropped my…read morebroken lawn in last Thursday. it took them a day to fix since they knew that I needed it to finish the last cuts before the winter. They helped me load and unload from my little Honda. I am really grateful!

Very helpful and knowledgeable with machinery repairs and parts. My repairs were done in a timely…read moremanner and cost efficient. Would recommend to everyone

Likely one of the most difficult business owners I have ever encountered. Ron / Hart Machinery was…read morethe winning bidder on an equipment auction site. When they won the item, they refused to pay. When I filed a complaint with the auction site, Ron contacted me and offered to take it off my hands for less than half their winning bid. When I agreed to absorbing the loss, they again refused saying I would have to take them to court. I realize there are a lot of favorable reviews listed, and he will brag there's nothing I can do. While he's probably right, I warn others what occurred and hope its helpful. I tried to work with this business for over a month before finally submitting this review