My sister-in-law banks here and has for years (it's actually called PNC Bank now). Today we went in…read moreto get a form notarized for me to gift her my old car. The manager asked if the form we needed notarized was "bank business". When we said no, he said they couldn't do it. Not even if we paid, because they have a "policy" of not charging for notary service. I told him it was a stupid policy and that it would take them 5 minutes to help a long-time customer. He would not budge and we had to go somewhere else and wait in line and pay $20. What ever happened to customer service?????