Have been coming here for a few years now. I think started in 2024. Previous years from about 2019 until 2024 I filed my own taxes. However, after getting married and having a baby, I now file jointly with my husband so it's easier to see a preparer than do it myself. My husband and his family have been clients for longer. We see Lorena for our tax preparations. She's super sweet and kind, and gets our taxes done in 15-20 minutes. Waiting to pay for check out is longer than the wait to be seen sometimes. We've been lucky and have gone during less busy times so we've been in and out in about 90 minutes. There's always a wait of course, the sitting area is comfortable enough as I always just bring a book to read so that we can listen for our names to be called. When arriving you write your name down on the clipboard, you can also write down the preparer you would like to see. If you see Renan Sr., or his son Renan Jr. then your wait time will likely be quite long as they are obviously the most popular and typically deal with heavier tax preparations like business taxes. Everyone here has always been professional, both in appearance and mannerisms. There's also a bathroom available nearby that's quite clean. You just need to grab the bathroom key from the front table. For my fellow drivers: parking around this area can be difficult. There are metered spots right outside on the street that it faces but those are sometimes unavailable so give yourself some time because you might need to circle or park a block or two away. The cost of tax prep with them is also laid out clearly all over the office. The transparency is appreciated and if you're confused they will gladly break it down for you. You can pay in cash or through Zelle which is our go to option. I highly recommend Mazorra Business services for your tax preparation needs. Whether you're in need of business tax preparations or individual, I find this business to be professional and easy to work with. read more

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Just had such a great experience getting my taxes done this year and had to share! I went to a family-run tax office recommended through my son, and from the moment I walked in, everything felt smooth and welcoming. I even arrived about 30 minutes before opening and was able to be the first one helped, which made the whole process quick and easy. I was helped by Renan Jr., Kevin, and Renan Jr.'s mom -- and all three of them were amazing. They were kind, professional, and you could really see how well they work together as a team. The whole process felt organized and stress-free. Renan Jr. took the time to go over everything with me, making sure I understood it all clearly, which I really appreciated. Kevin was also great to work with, and you can tell they both care about their clients. His mom helped with the final steps, handling the signing and payment, and she was so warm and welcoming. I especially appreciated how understanding and compassionate they were about the recent passing of my father. That meant more to me than I can put into words. Highly recommend if you're looking for a place that's not only efficient but also genuinely cares about their clients. read more

Quiero dejar claro que son unas personas muy las no ayudan se burlan de sus clientes son muy despotas para hablar principalmente la señora mayor si yas está cansada de trabajar retírese y no les roben dinero a los clientes haciendo un trabajo de por quería sea más amable y si no le gusta su trabajo búsquese otro hablo por ella y por todos los que están ahí al igual que el senor Mazorra retirese y no estafe a la gente gracias y no les recomiendo ese lugar read more

Been coming here for about 3 years now, I go to Kevin B for my taxes and he's very nice and knowledgeable, I haven't had a bad experience with them. And I have brought my friends here and they have had a good experience doing their taxes here read more

You're better off doing taxes yourself. This is my first time having to pay for my taxes upfront, and not being able to use the tax refund to pay for the services. The person who helped me also didn't give a hoot about me, I told her I drove rideshare for several years, yet she never even considered deductions for food, gas, internet bill, phone bill, and literally anything else. read more

I have been coming here for over 27 years and they havr always helped me and guided me with professionalism and courtesy. In the early years, Renan himself would do it but he's become extremely busy so I now go to Lorena to do them. Most people wait for Renan because they often don't understand the tax process themselves but everyone there is knowledgeable. Plus, no matter who prepares the taxes, Renan still has to sign off on them. I don't plan to change, yes, you will be waiting for hours as you are closer to the tax deadline. But if you get your w2 early, go, its quick. Also want to say from looking at some of the reviews here that seems ppl are salty cause they believe they got an attitude from Maddy; she's a straight shooter. No BS. Some ppl now a days need hand holding and get bruised egos. If your a sensitive little B, go elsewhere. If you want your taxes done right, and you provide accurate info, they do an amazing job. Not their fault u get less than what you thought. Many ppl take shortcuts or plain simply lie and wonder why they get audited. Lol read more

Similarly to a previous review: my grandmother and mother have been coming here since before I had taxes to file and so here I am many years later for the 5th year in a row. I love Norma, she's so informed and answers all your questions. Even the silly ones! Everything is done right in front of your eyes. Call and make sure you have everything you need before you arrive so you avoid delaying the process. Gracias, Sra. Norma! :) read more

Did my taxes for 2 years with them, just got a letter from irs for an audit I asked for help and now Mazorra is no responding emails or phone calls. read more

stay away from this place I have been going with Mr Mazorra for 5 years . his wife Mrs. Mary Not really nice lady at all. I have been waiting to do my taxes for quite some time this year after seeing Mr Mazorra to do an assessment. they toll me they are extremely busy right now we need to asked for an extension in order for him to fo it . which we did . I call to reschedule appt to see if they can do my taxes sooner. she replied back to me saying because I'm rushing them so much they won't be able to do my taxes anymore (unprofessional business) read more

"Maddie" was unbelievably rude and rude. I was recommended by a long standing client and was looking forward to establishing a relationship with their firm. My area of requested service was for personal taxes. I had questions in regards to which lawyer was available, business hours and what documentation I needed to bring. Perhaps there was a miscommunication on both ends, but I kept my professionalism. But Maddie the front desk person was annoyed with my inquires flat out cancelled my next week appointment. Unbelievable and saddened that these small time local borough employees are just a reflection of how small and irrelevant their career is. read more

I had a consultation with them and was told a price so I gave a deposit,and then when it was time to pay the told me a higher price with no explanation,and on top of all that they filed my taxes late and I had to pay the irs a penalty smdh.very unprofessional and scammy,STAY AWAY........ read more

I went here to get my taxes done and they were great. Everyone in there is professional. The staff is great especially Mari she helped me out with an issue I had from my old taxes from a previous accountant and we got it solved right away. I would recommend getting your taxes done here. read more

I was a customer here for years on recommendation of a roommate. There was nothing complicated about my situation - single, college student with a job. I really just wanted someone to file my taxes properly because I had no experience with this. The first year, I saw Mazorra, Sr. and he was fast and great. He's in such high demand that when I went back the following year, I decided to see his son because the wait would've been much longer and it wasn't worth it. We got along just fine and I continued seeing him because I trusted him. Here's when it gets bad. I started a three-semester master's program in August 2013 and when I filed in April 2014, he used some form so I could get an education credit for that filing year and the next. Of course, I was happy because that meant more money in my pocket, until I got a notice from NYS Department of Taxation and Finance that I owed several hundred dollars. I reached out to Remy (Renan, the son) and he told me to say it was in compliance with XYZ (basically to say they were wrong) and they INCREASED my penalty for being late. He apologized and said he'd file my taxes for free the following year (2017). When I reached out to schedule an appointment and surprise, surprise, no response. I recently got ANOTHER notice that I owe more money, which at this point basically is more than what I've paid for them filing my taxes. I reached out to him for the entirety of a year and nothing. I'm very disappointed with the lack of professionalism from this establishment and would NOT recommend it unless you want to get screwed over and deal with taxes you thought were handled by a professional whose services you paid for years later. read more

I just want to say that my experience to that madam in the office is really disgusting! Imagine when she loudly said "I don't care whether you are already a customer for a100 years! I am the boss here! Very bad customer relations! She should be more appropriate with customers! read more

I had a high expectationsfor this place . gave 2 stars because I don't think it's fair that you are waiting to get call and the representative call someone else. When I asked her she said because she was waiting. I'm waiting too.!!! So i feel like my time is not appreciated.. please respect people's time !!! read more

I usually rely on TurboTax to get my taxes done. I normally hate asking for help, and I always think I know everything (or that the internet will teach me everything I need to know)! Cue this year, when I'm dealing with a move from MA to NY, multiple business deductions, and random tax questions that didn't make any sense. I spent four hours using TurboTax and H&R block's software with wildly different results (mainly me owing a buttload of money to NY and MA), and the results just didn't look right! A friend of mine suggested Mazorra and man am I glad he did! I went in right when they opened (8:30 am, seven days a week during tax season), and was seen within minutes. I gave over my file folder worth of info, and within 2 hours (my taxes this year were really complicated), I walked out having efiled my taxes and with a sizeable refund!! Way more than what TurboTax was stating, and for the first time since doing my taxes (about 10 years now), I'm no longer deathly afraid of getting audited!! That peace of mind is priceless, and I don't know why I didn't hire someone sooner!! I will definitely be back here next year! And owe my friend dinner for recommending this amazing service. The rate was also significantly lower than quotes I've received from other accountants I had reached out to! $200 for my federal + 2 different state tax returns (I had been quoted $450-$600 from other accountants for the complicated mess that were my taxes this year). I'm loving it here! And the people I worked with (Mazorra and his son) were super friendly and nice. read more

Five stars hands down!!!!! This place is amazing and I am sorry to be so late writing this review. My husband and I got our taxes done one week before the deadline. This establishment does not make appointments, it is on a first come first served basis. Given when we were getting our taxes done we braced for a horrible wait. How surprised we were when our wait was only five minutes. This is a father and son business. The son did our taxes. He was warm, friendly, thorough and professional. When he was done his father, the owner, came in to meet us and take a look over what his son did. The dad was also really warm and friendly and professional. All was done perfectly and we were sent to the office support staff to sign off, pay, etc. The staff was also really nice and friendly. I can't get over how nice everyone was, what a great experience this was, how efficient, etc. It really was a wonderful experience and I never say that after getting my taxes done. Do yourself a favor and check these guys our for your tax, accounting/bookkeeping needs. You'll be happy you did. read more

A gypsy once read my tarot cards and indicated I had two guardian angels. Today I learned she was wrong as I met my third protector. Mr. Renan Mazorra's thoughts are derived from a vast reservoir of ideas that are always imparted in a manner which is morally sound, professionally responsible and warmly inclusive. He does not resort to complicated jargon which one does not understand but rather puts you at ease with his efficient solution focused philosophy buttressed by impeccable listening skills. In today's day and age, it is virtually impossible to find a competent professional who also comes across as being a good human being. For these reasons and all those virtues unbeknownst to me, he is a long term resource for all your tax preparation goals. It would be an understatement to say that I highly recommend him and his staff. read more

Never have I left a review for any business establishment but this is well deserving of it. My parents have been filing their taxes with Mazorra Sr. for over 10 years. This year he was told to not include me as a dependent being that I was going to file my own return. This was not done and I was claimed as a dependent. We go back to ask him to amend the return & take me out. Everything ran smoothly till he tried charging me $60 for the amendment. Now while it isn't a lot and if it would have been a mistake on our end I would have more than gladly paid the $60. I asked him why did we have to pay if it was his mistake for not taking me out of my parents return but he did not want to admit to his doing. Very snarky stated that "it happens a lot, people don't want to be dependents anymore in order to claim their stimulus checks" which is not my case by any means, but for him to assume that's the reason I needed to file my own tax return for 2020 is unprofessional. He was asked to not include me and it's none of his business why. He started getting loud and nasty with me so I opted to leave telling him I'll prepare the amendment myself & taking my parents business elsewhere. He walked out right behind me and loudly told his secretary (wife) to rip up my documents, causing a scene in front of two other clients. Over 10 years bringing service to this man for him to get loud, sarcastic & nasty with me for a mistake he didn't take responsibility for. Overall very poor quality of work, poor management of customer service & lack of professionalism. read more

I have been using Mazorra Business Services to handle my taxes now for over 5 years. They are prefessional and knowledgeable. I would not hesitiate to recommend their services to everyone who needs tax help. You will leave their office more than satisfied, and I am confident that you will reccomend them to friends as well. P.S. The only reasons there are waiting rooms is becuse there are people who are woth waiting for, and the price of getting it done right is worth the time spent waiting. read more

My parents go to Mazorra and now as an adult I go to Mazorra. The people are always honest straight shooters and very professional!

This is the best place to get your taxes done. Richie was efficient, friendly, and knowledgeable. The experience was seamless. They provide excellent customer service and make sure that your taxes are prepared in the best possible way. They triple check the files to make sure that everything is in order. Everyone who works here is super respectful and friendly. The rates they charge are super affordable. I will be coming back every year! read more

They are the very best at what they do and extremely reasonable cost to do your taxes and the advice Renan offers is outstanding. Renan has been doing my taxes for about 15 years now everyone there is fantastic. read more

I love this place.. They are very professional & give you the do's and don't and just very honest people. I trust them with my taxes and have been going here for the past 6 years! You guys rock. read more

One , two, three, and done!!!! I've been doing my taxes here for the past three years and I will keep coming. Very trustworthy, thanks...

Very busy place but I guess that means they're good! I was looking for a last minute accountant to help me cut corners and maximize my refund and Gustavo at Mazorra hooked me up! They also gave me some advice on what to do for next year! And they charged me a very reasonable amount! Definitely will go again next year! read more

2nd year they have worked on my taxes plus they fixed two previous years which were filed incorrectly. Love them.

Today I went to Mazorra to do my taxes. I asked for the secretary Lilian Gomez that usually does my taxes and they told me that she wasn't working there anymore; therefore I asked to see Mazorra himself and they informed me that I had to wait an hour and a half. 4 hours later I was still waiting. I knew how many people where before me but I noticed how other people that were not on the list was called before me. I saw that people that where non-Hispanic had preferential treatment. I complained to Mazorra about why he was calling people that where not on the list but he was very rude. I will not go to them anymore because of their lack of customer service. read more

I went in the week before taxes were due expecting horrendous lines, but was happily surprised to get help within 5 minutes of arriving. Service was quick, personable, and to the point, and the prices were very reasonable. They even gave me advice for next year. I will definitely be coming back. read more

I have been filing my taxes here for several years now. This is the best place in New York to file your taxes. Reny Mazorra Jr., and his father Renan Mazorra are extremely knowledgeable and very professional. Thank you for another great year. read more

Very thorough with preparing your taxes. They will try everything to get you the best refund. They are very knowledgeable of what can and cannot be written off. There is pretty much always a line but it's well worth it. read more

Always used this place and it's nothing to complain. Peace of mind.

I love how service and I'm so satisfy with their friendly and refund I got outcome at service. I would come back next year for another refund read more

Mazorra Business Services is a great family owned business. They did both our small business and personal taxes. They worked hard to make sure our taxes were done correctly. All of the staff in the office are friendly and attentive. We really felt that we got a great deal on the price too. read more

Mazorra is the best tax specialist for small to medium filers in Queens, and among the very best in NYC. Expeditious, warm, professional and efficient. Great staff that are attentive and put you at ease. A bargain too at only $100 for most returns. Phenomenal service. ***** read more

Really the worst tax group ever. They got my mother audited and now I cannot apply for financial aid because they don't want to give me the old tax information that they obviously botched. I spoke to the College Profile application department who told me that they should never refuse information since it is our tax information we should have access to it. They refuse to make appointments and are so incredibly rude. There are SO many places that do taxes affordably. Please save yourself the trouble and don't go here. I really think they just take advantage of the ignorance of people in the surrounding communities. They didn't even put our address in correctly so when I try to request things through the IRS it doesn't sent to the right place. read more

They say in New York, if there is always a wait at the door, it must be great service. This is absolutely true at Mazorra Business Services. I had gone to a few other businesses to handle my personal income tax return filing and was quoted with incorrect information and astronomical processing/services fees; even H&R Block! I walked into Mazorra and although there was a bit of a wait, it was well worth it! Renan, Mr. Mazorra, and his entire staff were 100% friendly, knowledgeable, and efficient. I am an actor, student, and waiter and needless to say, every year is a headache when filing tax returns. Mazorra Business was able to get me a great return credit and guess what? I only paid $100.00 to get my taxes filed by them! They made sure to counsel me on ideas to gain more money back and save money in the long-term. I highly recommend Mazorra Business Services...they are simply family owned, good people, and a great business. Thanks Mazorra! read more

Father & Son family run business. I have done my taxes here the last four years in a row and will not go anywhere else. Turbo Tax and H&R is not even a question. read more

this office of mazorra business service is really amazing and very professional on job that they are taking care of their clients and i really recommend this office for your matters or services. keep up the great professional job read more

I highly recommend coming here this is a family runned Bussiness and Mr Mazorra and his staff is always here willing to help. They are not over priced and they are very punctual and professional. They always willing to help with any issues you may have. read more