Barry is an awesome family man.! Highly recommended with great customer service. Quick response…read moretime also.!

BUYER BEWARE !!! I called Liz for homeowners and car insurance, I was never advised that they would…read morenot cover my home. A month later I received a letter from my mortgage company stating that I was not covered by homeowners insurance. When I called Liz to ask why I got a bill from mortgage Company, she stated that the insurance was not going to cover my home (SHE NEVER TOLD ME THAT) when I asked to speak to her boss to let him know that she messed up, he called me a liar. WHY WOULD I CANCEL MY OLD HOMEOWNERS INSURANCE IF THEY WOULD NOT COVER MY HOME? Why? Because she never told me, that's why. SMH AND GOING ELSEWHERE

Great company and great team! Very helpful, detail oriented and they really care! Great low…read morerates, beautiful location. Best insurance buying experience I've ever had!

Jade Yap excellent insurance agent.He will guide you for all your financial needs.Maria is…read morefantastic with people.She goes the extra mile for you.I highly recommend this branch of State Farm.The other staff members are all very helpful.It takes me back to when customer service was the norm....how things used to be.You are all the epitomy of professionalism! ....

Mr Yap seems to think that if he states a thing, that makes it true, and empirical proof is not…read morenecessary. I moved from one state to another and lost my loyalty discount. Mr. Yap seemed to take umbrage at my request for documentation from the company explaining my lost discount. He finally came through. I learned that State Farm cancels your loyalty when you change states. You are considered a new customer. I take umbrage at that and drop my loyalty and support for State Farm hence forward.

I was referred to this agent by a friend. It was all phone and email communication to transfer the…read moreaccount from another agent. I never spoke or corresponded with Ed. I only communicated with Irena. Things were fine until I had questions. Then crickets! They are quick to contact you when your payment is due or a day or two late but if you email or contact with questions about your account good luck getting a response. More than once I had to contact State Farm corporate directly to get answers I was looking for. Irena even canceled one of my policies without my permission. Apparently her reading comprehension is not the best. This is my second negative experience with a local State Farm agent. My experience is they are happy to sign you up and then customer service becomes non existent. I would never recommend this office or State Farm in general because of this. If I have to do all the work myself then I might as well have my policy with a company that doesn't have a brick and mortar. Plenty of those out there!

I've been with Ed Fryatt for 8 years now. I always talk to Irena. She's been the best. I asked her…read moreabout refinancing my car... I asked so many questions about insurance and they helped me with my apartment insurance. I'm working on my car loan again and asked about changes on coverage- Irena had all the answers and was so patient. I highly recommend!

Very disappointing experience with Sean. The service I received was poor, and I found Sean to be…read morerude and unprofessional during my interaction with him. The way I was treated made me feel uncomfortable and disrespected. Don't go to this guy -- he will make you feel like shit. I expected much better customer service from Farmers Insurance and would not recommend Sean based on my experience.

Sean and Larissa did a great job. Insured me with no hassle. Chinese we love clean cut no hassle…read moreat great savings!!!

Thank you, Ruby Gutierrez, for all your help and support! Ruby consistently provides excellent…read morecustomer service. I can always count on her to answer my questions, resolve concerns, and find solutions quickly and professionally. I've been with State Farm for over 20 years, and knowledgeable, caring representatives like Ruby are a big part of what keeps longtime customers like me coming back. I truly appreciate her reliability, professionalism, and dedication to her customers!! Getiara Allavi

Have had coverage with this team for years now and no complaints! Amazing team that takes the time…read moreto help you the best they can and save you money. They know their stuff to say the least. They always promptly pick up the phone and are more than willing to solve any problems you might encounter. Thanks Ruby and everyone at the location for your excellent customer service !

Direct Insurance is an outstanding independent insurance agency. They are knowledgeable,…read moreprofessional, and responsive. Very nice people, who treat their customers with kindness, respect, and courtesy. If they are a match for your insurance needs, you will be well served.

I've been dealing with Direct Insurance for about 3 years now. Dave, Leanne, Jasmine, Ahniyah…read morethey're a beautiful team very knowledgeable find the best insurance company with the best rates for you. Without having to compare different insurance companies on your own, they do it all for you quickly. And I find them to be always friendly and willing to help. Thank you direct insurance!

I got a quote with my son, but we wanted our insurance bills to be separated. I want him to make…read morehis own payment . I got my condo and my car and he just did his car. I guess because of their "new system " we weren't able to split the payments and I am not happy about it. I've called and spoken to them and they said that they will just manually put it in every 15th of the month. Not very acceptable I would like to speak with Joe the owner of the agency. This is very unprofessional in my opinion it just seems like they just wanted my business at the time and would tell me anything so I would sign up. I'm very unhappy.

I will admit, I originally was not going to write a good review as I had made a mistake with my VIN…read morenumber and I was blaming State Farm for this issue when the DMV came after me for not having insurance. I was so upset about the matter that I even left State Farm and joined another insurance company because I still didn't realize the mistake was the VIN and not the policy itself. The person who caught the mistake and worked hard on fixing it was Ally, and this was no simple task to fix. Not only did she keep me updated on the entire process, but she also told me what I could do to push the issue further and helped relieve so much stress. The day the DMV told me my registration would be suspended I almost cried, but once Ally from Joe Janet's branch started helping me, I was able to put my stress aside and trust that everything would workout by the deadline, which it totally did. Here's what makes what Ally did even more amazing. The day I received the notice of my suspension, I called the DMV, and they let me know what I needed to do, but that there was a chance it wouldn't be done as State Farm did not have to make this fix on my account, especially since it was my mistake, and I left them. They even admitted that they've seen it not be done before, so the fact that Ally still made sure to get it done for me when she owed me nothing was HUGE! Thank you Joe Janet's branch, specifically Ally, for working tirelessly and resolving this issue for me.