Worst experience at Connecticut orthopedist this morning in Branford Connecticut…read more I brought my husband in for his foot mind you we've been coming here at least two years. They're bombarding me at the desk with my husband asking me when I retired?. I'm not a patient here. I'm not seeing the doctor. How dare they? They're telling me Medicare wants to know? well if Medicare wants to know the Medicare should be contacting me as an individual. I will not be stepping foot back into this practice ever again. actually this office not the doctors.!

I have been here everyday since my dad's surgery due to the car getting wet and having to be…read morerewrapped. There is always a3+ hr wait just to get it rewrapped. They are understaffed and unqualified. And the front counter staff on the weekend has a bad attitude towards patients

Avoid this practitioner at all costs. I repeat: Avoid this practitioner at all costs. My story is…read morelengthy, but it will illustrate why I am directing you to avoid Dr. Hurney. There is something downright suspicious about the way they decide upon your diagnosis before they've even seen your feet. The fact that they refuse to contact your regular podiatrist's billing office in order to compare billing codes is another indication that something is greatly amiss. When the dismissive Dr. Hurney, his nasty medical assistant (to whom I refer as Kellyanne Conway Jr.) and a rude cretin named Tom continually argue with you about the foot care that you've received from your regular podiatrist---one of the area's finest who's been featured on the cover of Connecticut Magazine---it would strike you as gaslighting techniques. After "Kellyanne" said that my podiatrist must have committed fraud for supposedly submitting the wrong codes, I was astonished as it was such an incredibly inflammatory accusation. And even though Tom scoffed at my suggestion that taking $50 from me is a lot easier than submitting a claim to my insurance, what else could I surmise ~ especially when they never even submitted a claim to Medicare? "We could make twice as much by submitting to Medicare!" Oh really? Then why didn't you get the right codes and submit a claim? For 15 years, my fungal infection has been a recurring problem that brings me to my usual podiatrist every 9-12 weeks. But it's also been covered by Medicare and Medicaid all these years. What I later learned from Marie ~ the only person kind enough to call my usual podiatrist's billing office to clarify the situation on the following day ~ is that the procedures and diagnoses were similar. Yet Dr. Hurney's insistence to refer to my issue and procedure as "routine care" ensured that I would pay out of pocket! And, again, he'd already made this decision before consulting me and indulging in a procedure acutely similar to what I usually receive. Calling my regular podiatrist's office was also mysteriously out of the question. Moreover, it is NOT routine care if it involves a fungal infection. This is nonsensical, but the way they treated a new patient (who might have established herself as a regular patient if they'd been competent) is horrible. THEY are horrible. What's even worse is the fact that my late mother was his ongoing patient for years! Honestly, I worked in various facets of customer service for over a decade and never did I deal with such idiocy and insanity. Why would you want a potential new patient to leave and never return? Because I am a participant in the QMB (Medicaid) program, I talked to several of their agents. I also spoke with Medicare and my own podiatrist's billing office. Medicare simply referred me to Medicaid but not before telling me that Dr. Hurney may be guilty of fraud for accepting my money when I'm part of the QMB program. When I mentioned this to Tom, he roared that it wasn't true. Right, sure. I doubted that and everything else they spewed. Medicaid urged me to send a copy of the statement proving that I spent $50 out of pocket, especially since their system showed no evidence of a denied Medicare claim. Due to this turn of events, it's possible that the state can reimburse this money to me or at least notify Dr. Hurney that he must refund my money immediately. Moreover, the well-versed billing representative at my own podiatrist's office was astounded at what they'd done to me and was not pleased to know that Dr. Hurney's medical assistant inexplicably referred to their office as fraudulent. All I know is that narcissists and their "flying monkeys" typically engage in these tactics. Listen closely to what they say and realize that everything is projection. And only a well-trained flying monkey could drive me into histrionics. If Tom had been a nice person who'd wanted to work out the issue, it would have been fine. Instead, he talked tight rings around me until I was confused and flustered. He denied everything I knew to be true. Then I snapped out of my trance when I heard "sorry you feel this way, but that's your opinion." He pushed a red hot button, and I reacted adversely by yelling at him. No, it wasn't my opinion that they were gaslighting me and stealing my money. It was a FACT. Am I sorry? No. They were foul and my reaction was understandable. After he hung up on me, I called back. He told another person in the office that he would send a statement to me that reflected my payment ~ well, that's interesting. He refused to do that only ten minutes earlier. If you were considering Dr. Hurney, please save yourself from a nasty migraine and take your business somewhere else. (Editorial note 4/5/17: After Medicaid informed this doctor that he could not bill a QMB participant when he is a Medicaid provider as well, my $50 was indeed refunded to me via postal mail today. That is karmic justice in action.)

From the owner: Specializing in: - Physicians & Surgeons, Surgery-General…read more- Physicians & Surgeons, Sports Medicine - Physicians & Surgeons, Orthopedics - Physicians & Surgeons, Podiatrists - Sports Medicine & Injuries Treatment - Physicians & Surgeons, Pediatrics-Orthopedic Surgery - Physicians & Surgeons

Short wait to be seen, Dr Shia was friendly and attentive as always. Spent an appropriate amount of…read moretime. Answered my questions thoroughly.

This visit went very efficiently which was great as a friend was waiting on me...read more

Very thorough, and explained everything well. The explanation of what was going on in my shoulder…read moreand the prognosis

I have been having shoulder problems and I felt that the doctor was extremely experienced,…read moreknowledgeable and trustworthy with his recommendations.

After my total right knee replacement I had gone to the 3 Liesl Lane location in Branford to begin…read moremy physical therapy. There I was assigned to Tamra LaCroix to begin my recovery. Through my difficult progress I found I had to push myself a lot in my situation. However, she had a definite bias as to my being 68 and other social attributes I had gathered apparently. During my exercises she derisively undercounted what I did and on other occasions she made inappropriate references and comparisons to myself and others not in my demographic. About 5 to six weeks later she told me my therapy authorization there was about to expire and that in her review to Medicare she couldn't justify extending my PT. She told me I was "wasting time and space" there and that I should, "just go out find a gym to work out and rehabilitate" myself on my own dime. At that time I protested requesting to speak to her supervisor or someone above her. When I did they seemed disinterested in what I had to say and backed her bigotry and unprofessionalism. I made more phone calls to the Connecticut Orthopedics patient relations hotline for complaints to report her blatant conduct (and they do go out of their way purposely to make the whole process difficult.) After reporting her behavior when I came in for my next PT the very next day I could see she had received a call from the person I spoke with the day before about what had happened. She had a very satisfied smirk on her face giving me yet another number for me to call to complain about her which I did again to no avail. At that location I didn't see anyone else being harassed or maligned, just me. I left disgusted while understanding the basis for many other of the negative reviews posted here.

Can never book an appointment they only go out 2 weeks difficult to get hold off front desk staff…read moreto book appointments. Front staff difficult and unhelpful staff turnover high never a good sign. Pick another Physio that can provide consistent health care and get you back to where you want to be

I have seen Dr. Bernstein for various hand issues & each time he has listened to my concerns,…read moreexplained treatment options & answered all of my questions. His recommendations for treatment have been spot on.