Don't go to this guy he doesn't know what he's doing. He'll try to troubleshoot your appliance and…read morewill misdiagnose it and also he is extremely lazy he probably got into this field because of necessity not skills no one wanted to hire him, he's a scam. Call him and have him work you'll see what I'm talking about.

Identified the problem and replaced the necessary part. Reasonable price and great service.read more

Excellent service great price. Alex and Alex are honest and dedicated to the perfection of the job…read more If you need a water softener installed, a washer/ dryer cleaning or anything else that they I highly recommend this honest LOCAL company. One and done! Thank you so much Big Sam Appliance for your much needed help. We will be using you if we have any issues with any of our appliances in the future.

Texted them last night about an issue with my freezer door that was stuck. They're currently…read morerunning an April promo with a $35 diagnostic fee, which is a great deal. They came out the very next morning--amazing response time! The two technicians, both named Alex, were super professional and gave me a quote of just $130 to fix the problem without needing to buy any parts. For comparison, another company had quoted me over $400 for labor and parts. They even cleaned the back of my fridge. They're a family-owned business and come across as very honest and trustworthy. Definitely recommend them!

Communication was great. He arrived on time, quickly diagnosed the problem with my Samsung fridge…read morefreezing over. Fixed the issue at a reasonable price.

From the owner: 20 years experience in the appliance repair businessread more

Quick next day service. Reasonable price to come out and inspect and that goes to repairs…read more Came out and assessed Dryer. Found out the problem and fixed it on the spot. Working perfectly now. Excellent communication throughout. Easy to pay and reasonable price to fix it Would recommend them.

Great service. Great customer support. They have replaced our ice maker and the seal to our…read morefreezer. Both were done correctly and they made sure of it.

I've used Roman twice for a refrigerator repair. Both times I've called in the morning and he's…read moreshown up almost too fast. Last time I called at 930a and he was here at 1015a. He diagnosed the issue and gave me options, I decided and he repaired it. From call to finish was about 2 hours and price was good. Would highly recommend.

Roman responded very quickly. He replaced the pump in my washing machine the same day. The cost was…read moreexactly what he initially quoted and I could not be more pleased. I would recommend Roman to anyone needing appliance repair. Thank you!

Amazing service! Worked with both the husband and wife and they have been quick to respond, ask…read morequestions and follow up with a solution immediately. Even answered their phone while on vacation. Not a call center but real honest, good people.

Didn't use them, I called for service on a Samsung refrigerator. they referred me back to Samsung…read more They were "professionally friendly" on the phone

Max of SAR appliance repair is a magician. He diagnosed our problem quickly and made a good repair…read morefor us to get our refrigerator working again properly. I highly recommend this company as honest, professional, capable and experienced. You won't go wrong by choosing to have them service your appliance that's in trouble. Very highly recommended.

We scheduled an appointment online for a broken dishwasher & they never showed up or contacted us…read more Terrible customer service.

I decided on Appliance Doctor Pro after finding them on Yelp and Google and I truly wish I never…read moreheard or called Appliance Doctor Pro for service. The technician, Ismayil, did not properly diagnose the problem and came to a conclusion after spending 2 minutes behind the refrigerator. He said the problem was low freon. When I inquired how did he come to this conclusion and how do he know if its not something else, he acted as if he could not speak English. He refused to leave the house until he received the $79. for the diagnose fee despite he was not able to fix the problem of low freon because he didn't have any. I called the headquarter office and spoke with Jacob and shared my fears. I paid and he stated he would return later that day. A few hours later, Ismayil returned with freon and added it to the refrigerator. During this time, I noticed as he was adding freon the refrigerator was making loud violent noises which it was not making prior to him working on the refrigerator. I asked him why the system is making this noise and Ismayil response was its the system receiving the freon and it will go away as the refrigerator starts to cool. This was around 5:59 pm. It is now 7:20 am and the refrigerator has not cold to normal operating standards, and in fact is warmer. The system is still making loud noise as well, which it was not during until Ismayil started working on the system. I'm now out of $300+ dollars and most likely will have to but a new refrigerator due to the damage caused by this company. I wish I never called these people. Do not contact them as their staff are unprofessional, rude, poorly trained, incompetent, liars.

DO NOT USE THIS COMPANY!!!! Worse service ever. I rarely…read moreleave reviews, but this experience has been unacceptable. I paid $445 for a refrigerator repair, and the issue was never fixed. My refrigerator is still not getting cold and the freezer is not freezing, despite the technician stating the problem was resolved. What makes this even worse is the complete lack of communication. I have now had multiple appointments scheduled with a 3 hour service window, and no one showed up. No call. No message. Nothing. I rearranged my day more than once just to sit and wait for a technician who never came. At this point, I feel like I wasted my money and my time. I do not understand how this company has positive reviews on google, when based on my experience they are the worse. I have made multiple attempts to get this resolved, and instead I have been ignored. I am now pursuing further action to recover my money. If you are considering using this company, I strongly recommend looking elsewhere.

Professional, responsive at a reasonable price. Technician was an expert, very friendly and…read moreon-time. They repaired a laundry center washer, and a dishwasher. I will definitely call them again!

I was looking for an alternative to Sears to fix my dryer, because Sears uses subcontractors. Sears…read moremay not mention this when you call them, or they may tell you the contractors work for them, but they are subcontractors. I did not want to deal with that. Plus, with Sears, they make one appointment to come to your home, assess the problem, determine what parts need to be ordered, and ask you to pay for those parts in advance. Then they make a second appointment with you for the repair after the parts have come in, which will have been mailed to your home. If the parts end up being the wrong ones, you get to start over again. I had read of too many nightmare problems with Sears repair, so I researched and found this place. I spoke with Nelson and we set up an appointment. I specifically asked for late afternoon, which turned out to be an issue. Because of that, my appointment had to be rescheduled several times, because they were not in their busy time of the year. Luckily I was not in a hurry. I know I could have called Sears and had someone out immediately, but I wanted to give these guys a shot. Finally the appointment was set, about three weeks later. Again, this was because I was requesting an appointment for after 4 p.m. If I could have done an earlier appointment, the work could have been done sooner. But I tell you this in case anyone needs a late afternoon appointment and it is a certain time of year for them. Justin came out and did the work by himself, even though I have a stacked washer/dryer unit. But he handled it fine. Sears would have sent two people. All Brands Appliance could send two people as well, but they would charge extra for it. And really, there was no need. My stacked unit (the type I had) did not have to be removed from its position. Justin was very polite and neat, too. And they had gotten enough information from me that they were able to have the likely parts on hand for the job. Sure enough, Justin had the right parts to fix my dryer. It was done in one appointment. And at a very fair price. So the work was done in one appointment, not two, which is the way this company tells me they prefer to work (unless it is unavoidable and unforeseen parts have to be ordered). The business of the first appointment is not just to diagnose your problem and then leave. It is to show up with the necessary parts to fix your problem in hand and fix the problem. And I like that business model. Again, it may not always work, if while diagnosing something unexpected comes up. But I like it a lot better than Sears' model. They also have a 90-day warranty backing their work. I called because I thought I heard a sound, and they said if I wanted them to come back out to let them know. But I did not hear it again, so no need. Highly recommend for appliance repair.