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    Maurices

    5.0 (2 reviews)
    Closed 10:00 am - 7:00 pm
    Updated 1 month ago

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    Verizon

    Verizon

    3.9(20 reviews)
    0.0 mi
    $$

    My elderly parents were in this store yesterday at 3:00 pm. there was only one person working it…read morewas a young man. My parents wanted to know why their bill was so high and would it stay that way. The man was of little use. when my father said "Ok then we want to close our account what would that cost be" the employee said it would be 2500.00 no card, no check only cash... Funny that the online gentleman (mike) was amazing I was able to group call with my folks the actual buy out was 1800.00 and that all verizon stores take cash, check or card. Anyway Don't let your elderly family or friends go into that store alone!

    Super unfortunate experience at this store. I'm not typically one to leave a negative review,…read morehowever, the whole experience and customer service was awful. I went in to the store to upgrade my phone. Didn't want anything fancy- just needed a working phone. I was told if I upgraded our plan and traded in my current phone, I'd be eligible for $800+ credit towards a new phone. Did the plan upgrade which went fine. Then came the trade in where my phone data and info was instantly transferred to the new phone and my old phone deleted. Once that was already done- the associate told me "oh no, the promo is already over". So basically told me that they couldn't give me the $800 credit. I was very upset, as that was not what I agreed to. The associate called their manager and I was told they would look into it. The next day I got a voicemail from the associate stating that said they were "shit out of luck" getting me the promo. Angry, I called back and asked for an explanation with no further info. I called the manager multiple times to get more information with no answer and no call-back. I ended up reaching out to Verizon corporate who kindly took care of things for me. But absolutely no attempt by this store was made to make this right. Super disappointed, and won't be returning. I would recommend driving to Boise to a proper Verizon store over this third party place.

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    Maurices - accessories - Updated May 2026

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