Needed a new twin mattress decided to support local business/manufacturer…read more Came back early from proposed deliver. Easy delivery & pick up of old mattress. Good communication from delivery folks. Definitely love my "hotel firm" mattress. Reasonable price for a "custom" locally made mattress

Buyer beware They Don't stand behind product…read moreAll sales final bs Sell used product as new Unresponsive on customer complaints

Amazing customer service! Needed a bed at a particular price point and delivery in two days. Nick…read morewent out of his way to make it happen.

Wow great customer service the minute you walk into the store. Salesman George was not pushy and…read morewas very attentive to what we were looking for. There were three customers who came in while were we looking and all left the store with beds. Not certain why I see no ratings for this business. Its a Little gem and worth your visit.

Got a super great deal on a few kids beds in a full Size…read more Definitely have the deals at this store!

I won't say that these guys are shysters, but I certainly felt like I was buying a car on a cash…read morelot. We came to look for a mattress for my elderly father. Particularly, he wanted a full or twin that was medium firm. Now, this joint has pretty much every type of mattress you might be looking for (don't let the "Clearance Center" in its name mislead you), but they attempt to up-sell like nobody's business! While we were dealing with the salesman, some other employee walked in with a bag of to-go food, an all the employees seemed to be looking his way. I get it -- there's no lunch hour when you are a salesperson. But damn, guys! If you didn't try to upsell so much, we could've been out of there, an you would've had a commission ... and your Taco Bell! Bottom line: We thanked our guy and let him know that we were still looking (we ended up buying elsewhere). He was polite. Still, if you come here, expect an experience similar to that of a used car lot that takes weekly payments.

I had such a great experience with Emily in the customer service area. She was an absolute joy to…read morework with, she was very nice and patient with me and went above and beyond.

***Delivery Crew Danger***…read more I have achieved a new level of anger this evening, at the ineffective and lazy delivery men of AFW. On top of them throwing my couches, damaging my walls, being insanely rude to my wife, cursing, intimidating my wife about having to take pieces of our couch up a flight of stairs, and complaining the whole time they were here, I have now discovered that the American Furniture Warehouse delivery men helped me achieve a new level of CUSTOMER DISSATISFACTION, by not even actually assembling the couch! Please tell me what was the purpose of the delivery?! What the actual fudge is the delivery fee for?! I only discovered this after I heard squeaking and grinding as we tried to recline and sit. And when I pulled on the top of the seats they all came apart. I have no idea if there is damage now and I cant begin to express my anger enough. This is the 2nd time AFW has failed massively. I realized as i came here to leave this review they botched our delivery for my daughter's bedroom set 4 & 1/2 years ago. I had forgotten that, and inadvertently i have given them another chance. Its good to see they consistently fail. My mistake. Smh.

I purchased a mattress in March to help with my chronic back pain, as my old one just wasn't…read moreworking anymore. Rick, the salesperson, was incredibly helpful in recommending an option that fit my budget and needs--it features a cooling top, excellent back support, and a sleek black cover for stain protection. Since switching, my sleep quality has improved significantly, and my back pain no longer keeps me up at night. While it hasn't completely cured my pain, it has provided tremendous relief and allowed me to rest comfortably.

I had spectacular customer service. Charles was very knowledgeable about all the products, he…read morefollowed up with me, gave me the best price possible and had my products ready to be picked up the next day. I have been there multiple times all with the same experience. Super great job! I appreciate the hard work and dedication for a stellar customer service experience! Thank you Charles! You are the best!!!

Great selection and financing. Suzanne was very helpful during and after the sale. We appreciate…read moreall she did to get our new mattress delivered quickly and get the new adjustable bed base set to the right height for us and attached to our old antique headboard. Thanks so much, Suzanne!

We purchased a mattress from mattress firm almost a year ago and have been very disappointed with…read morethe very expensive Stearns and Foster Lux Estate Elite 16" Medium Euro Pillow Top Mattress we got. I have multiple back problems and really needed a good mattress. We visited several different stores and tried multiple brands and kinds of mattresses. I wanted to make sure we chose the right one because I have such a hard time sleeping due to my back pain. The mattress was okay at first but after a few months I started feeling what feels like hard bands in the mattress an my husband feels like he is sleeping in a hole. The pillow top seems nonexistent. We have even tried rotating the mattress but it doesn't help. I feel like for such an expensive mattress ($4,000), it should have lasted for longer than it has. Please don't make the same mistake I did.

My Fiancé & I were in need of a new mattress so we scheduled an appointment w/Mattress by…read moreAppointment Alvin and got a brand new queen mattress with plastic still on it for only $10 down and got it delivered to our house the same day! I definitely recommend setting up a time to go check them out! Best mattress prices in the area!

From the owner: 50-80% off Retail Mattresses! Brand new! $10 down! Sleep on it tonight with free delivery!…read more281-756-7258 to schedule an appointment!

Mattress One 19060 Gulf Freeway…read moreFriendswood On 6/28/2019 we met Victor A. when we bought a mattress from this store. We needed the mattress and adjustable base quickly because we were in the process of moving from AL back to TX. Before we bought the mattress and platform, we warned him that we had a spiral staircase and there was no other set of stairs. On the day of delivery, they could not get the bed up the stairs. We called Victor and he said as soon as he was done at the store around 9 p.m. he would come to our house and help us get the bed frame upstairs. So instead of sending the bed & base back to the store, we decided to wait for Victor's help and trust that he would show up to help. Victor arrived with a friend to help us. Remember this is after hours and he was not on the clock. We attached straps to the base and the railing of the balcony. The three of us pushed up the adjustable base while Victor pulled it up to the balcony and secured it as much as possible. As soon as Victor had it stabilized we all ran upstairs to help him pull it up and over the railing. After struggling and sweating profusely in the humid and very hot summer night we successfully got the base upstairs and most importantly no one was hurt. Victor and his friend went above and beyond that night to help us.

If I didn't have to give a star for this place I wouldn't. We purchased mattresses and box springs…read moreand they delivered the wrong sets. The sales person said she would fix it. It's been months and we even spoke to the district manager who is as worthless as the saleswoman who they promoted for being an idiot. They make promises they do not keep. Excuse after excuse and nothing has been done. Horrible customer service. Company is a joke.

Called about some information on mattress platforms. Sarah was great help, answered the questions,…read morediscussed options and then we ordered. Fast, quick and complete. Thanks SARAH!

I purchased a mattress set from here in November on a Thursday and needed it delivered on Friday…read more The sales guys were nice and not pushy- very informative and helpful. However while I'm sitting at home Friday night waiting for my delivery- I call the store just to make sure its coming and the guy assures me it is. BUT it never does,. I call the next morning to find out why I sat home for 4-5 hours waiting and they tell me oh its scheduled for this evening (which was not convenient for me) I try and get them to push me ahead and have it there earlier in the day but they would not accommodate. The only reason I didn't cancel the order right then is I had a guest coming Sunday night and needed it.