We went in with our minds set on a certain couch and ended up finding something we loved even more…read more Gabe Young was the associate that helped us and I would go back to him in a heartbeat! So incredibly helpful!

I am requesting to speak with someone at the corporate level regarding an ongoing issue with a…read morecouch we purchased approximately one month ago. Since the purchase, we have experienced numerous problems and have had the couch exchanged five separate times. At this point, we are seeking appropriate compensation for the continued inconvenience. Each time we contact customer service, we are told there is no one higher up available to speak with. As someone who works in sales, I find that very difficult to believe--there is always a next level of escalation. Being offered a $200 credit on a $3,500 purchase, after everything we've dealt with, feels extremely inadequate and frankly quite insulting. In addition to the repeated issues with the product itself, we have had to miss work multiple times to accommodate delivery windows, all while working around your company's schedule. The overall customer service experience has been very disappointing, and we have not been provided with any meaningful resolution or a way to connect with someone who has the authority to help. Please advise on how I can escalate this matter to corporate or to a manager with the authority to properly address and resolve this situation. I would appreciate a prompt response.

Lack of communication, professionalism, and tact. Poorly ran; horrible operations. Staff is…read morelacking.

If i could give them minus 100, i would but unfortunately, i've to click on 1 star. The worst…read morebusiness in town. They have never heard the word, "Customer service". Amazingly, no branches numbers available but only corporate office number. I beg you, don't go there unless you'd like to be heart broken and disappointed. They love to bounce you around till you give up and your issue will never be solved. i bought a floor lamp from them which they didn't want to deliver so i went to their warehouse in Missouri city to pick that up. Upon bringing that item home, once i opened the package it was broken and cracked on the bottom, plus it's supposed to dimmable lights but they're not and stays on the lowest mode period. Now, i've been try to solve this issue with them but these people are the worst people with no understanding, no sympathy towards customer and no regards whatsoever. these are hard to catch people, once you got lucky and someone on the phone with you, they'll put you on hold and after 20 to 30min, phone hung-up. At that point, you can imagine the level of frustration. They do have a good quality furniture but unfortunately, bad nature of people with zero customer service skills. Fyi, it's been a week now and my issue is still unsolved. i'm never gonna give up if that's what these people are thinking. My next step is to report this business to the "Better Business Bureau" aka "BBB". I work hard for my money and they should have respect for every customer who have purchased the item from them. Don't be fool, BE SMART and avoid this business at any cost!!!! Thanks

What a great find!! My wife and I have been looking all over Houston for a unique dining table…read more My wife really likes the modern farmhouse motif. We have been looking for several months. Little did we know that we'd find the perfect table in our backyard. We found The Market Station on Instagram and Facebook (TheMarketStation). My wife saw a table on their social media page that she really wanted to go see. She fell in love with it immediately. Not only did she find a table she likes but, much to my chagrin, found other pieces she liked as well. If I'm honest, I also liked several other pieces in their store as well. The owner (Cathy Young) is on-site and very personable. When we bought the table, we didn't need it delivered. However, if you need delivery, I think they offer local delivery through a third party. Bottom line - A fantastic furniture and decor store that offers a variety of larger furniture pieces as well as artwork and other decor. Definitely worth a visit if you're in "the market."

Hidden gem! I came here to purchase a birthday gift for my mom and was blown away by this beautiful…read morestore. The decor and furniture are gorgeous, the owner is great, and the prices are very fair. I will be returning!

A gem of a store filled with tons of little gems! There are so many great pieces to spruce up your…read morehome but on top of that, the way they decorated is inspiring too. Very unique! There are also really nice soaps and lotions for sale. AND all the prices are extremely reasonable which is an added bonus. Get in there!

I hate shops like this where all the reviews make you think you are going to a welcoming nice…read moreenvironment with reasonable prices, but then you get there and EVERYTHING IS SO EXPENSIVE. The worst part, the owner will make you feel super guilty if you leave without buying anything. Its extra annoying when all the shops in the area are priced to the moon. Try vintage revival, actually affordable and pleasant, also they have a complementary Keurig machine and all the furniture has neat history. This place kinda just paints over thrift store items and asks for an arm and a leg.

Great experience found the perfect paintings for movie theater room. Amazing service always there…read moreto give you a helpful hand the lady is a good person always attentive. Didn't have any room in my car to take the paintings they were too large to actually fit in my vehicle. A very kind lady helped me out took the painting in her vehicle. I live three minutes away from the store. So happy that she was able to help me out and took time out of her day to help me out even though she didn't have to help me out. Overall great experience I'll definitely go again for further purchases.

Sites and they had women's clothes that's why we drove over there, but we did not find any clothes…read moreof any kind and we are not looking for furniture right now

Judy and Newell were great helping us to select a chest of drawers for a guest bedroom. I wanted to…read morefinish it myself and Judy gave me good instructions. I am very pleased with the outcome!

Mr Bald, was very helpful. He is very knowledgeable about wood! We bought a king size bed and a…read morenightstand solid wood!! Will definitely keep going back for more ! Thank you Mr bald for making us feel like family!

We purchased a refrigerator recently and had an A+ experience! First, we were greeted by Elvis. He…read moreoffered help but was not pushy at all. He answered all of our questions and addressed any concerns we had. We found the one we wanted and the price was so reasonable. We opted for delivery and we were told it could be delivered the next day! Super happy about that. We received a text later that evening letting us know what time it would be delivered the next day. The delivery was on time. They removed our old fridge and brought in the new one. These guys were so respectful and hard working! We had one issue and contacted the store. We went by there the next day and spoke to Shane. He helped us and made us feel like a valued customer. I can't recommend them enough. I truly appreciated how well they took care of us.

Great namebrand appliances at a huge discounted price due to minor scratches or dents that don't…read moreshow up or are noticeable

Love this store! Too bad they clised. Found a lotbof great deals. Hoping they open another one.read more

If you can find something your looking for it's fab! Further discounts than marked price even. And…read morethey have tons of stuff -soooo many rugs! Inventory of course fluctuates.

Just visited the new location off the gulf freeway, south Houston location. Really good selection…read moreand prices, service was amazing also!

Jerad is a great salesman. Very professional and truthful! Gave us a great deal and stuck with us…read morechanging our minds and visiting a couple times before purchasing! Great quality merchandise! Definitely recommend!!

I purchased a 10,000 dollar sectional couch. I loved the couch as shown in the show room. The couch…read morewas delivered to my home with multiple scratches, 2 areas that were patched and several areas of discoloration. The leather and color of black were totally different . I believe for 10,000 dollars or any amount of money Your purchase should be new and Free of defects. There are no more couches in stock so one is going to have to be made . They refuse to refund my money. Customer service was a nightmare. I highly recommend if you need furniture to consider gallery furniture. I have always used gallery and been 100% satisfied. If I only would have known the showroom couch Was not the same as the warehouse couch. One star is too good for my experience at star furniture. Don't bother calling the president as recommended on the brochure you just get circled back to customer service who have scripted responses. If I only read yelp reviews about star furniture Clear lake and saw 90% were only 1star I wouldn't be writing this review.

UPDATE: After posting my earlier review (below), I was contacted by Star Furniture. Star's…read morerepresentatives informed me that the reason for how long it takes for the repair parts to arrive is that they need to come from overseas and are shipped via boat. I was also informed that while the parts showed as delivered, they could not be found and obtaining replacement parts again would take much more time. To resolve the issue, Star offered to replace the sofa and did so in late February. The customer service representative who contacted me was extremely professional and courteous, as were the delivery personnel who delivered the replacement. I am extremely pleased that Star Furniture was able to resolve the issue and offered to replace the damaged sofa. It is still unfortunate that it took my original review below rather than the phone calls to resolve the issue. However, given that I was always very happy with Star Furniture before this one issue and that Star was able to resolve it, I will consider purchasing from Star again in the future. I am updating my rating based on Star resolving this issue. ORIGINAL: In September 2024, I purchased a Dexter 2-seat leather love seat with console in middle for drink covers. Sliding console didn't quite work right from day 1 (noticed by delivery personnel), and then wouldn't open after about 3 weeks. Called in service order. Technician that came out broke cover and put large tear in the leather. Was told they'd order parts and come out and repair everything under warranty, with it taking 3 weeks to 90 days. It is now longer than that and still no parts. Every time I call, I'm told parts are either on order - today, I was told parts have yet to be ordered -- and it now takes at least 120 days to get repairs. I'm being told it will likely be another 30 days minimum. So, I have new item that was damaged, technician damaged it further, and can't get resolution. Guess its time to look at legal options for resolving these issues since Star Furniture not helpful at all. Never had problems with them in the past, but will not buy from Star in the future.