Poor customer service unprofessional delivery people , pushy sales people selling you warranty…read morethat are with a fake company , not a good place to shop

Jessica was amazing. She knew the product well and spoke to it…read more The value was truly special too. I bought my elderly mother a bedroom set with the perfect mattress. The price was great as well. I will be shopping here again.

Ok so ordered a bracket to add a headboard to my sleep number bed. Went to the store to make sure…read morewe got the correct thing. My husband shows her, in their store, the type of bed we have. She assures us they are universal. Wait a week for it to be shipped comes they are not universal. The guy waiting on us states the person who waited on us first the week before is new, and they haven't sold that bed (the one my husband showed the last lady, in there store) in 5 years. He was unable to exchange it without calling what I assume is a corporate number. After 15 or so minutes he states thar we would get the right bracket in about a week as well as a small refund of $9. When asked when I can expect to see the refund he told me that would take about a week as well. Guess who will never deal with this store again. ‍

Eric was our sales person. He was helpful and knowledgeable. No Upselling or pressure.read more

I want to start out by saying that I don't go out of my way to write reviews for many things, but…read morethis experience was so horrific, I want to make sure it's publicly communicated to others. In November, my husband and I went to Feceras to look for a new couch. We previously bought a couch here and went back again. We were so happy to support this small business that we were willing to rent a UHaul to come pick up it up since we were outside of their normal delivery zone. Our sales person, Jade, helped us order a custom layout with a custom fabric in the layout that we had in mind. The key word here is custom. Jade showed us a handful of layouts on a piece of paper. The furniture was made by Lazyboy, and you could pick a layout and also interchange pieces that were on the opposite side of paper. Being a salesperson and supposed product expert, we trusted Jade and Fecera's to design a piece that would fit our space. The layout decided was a cuddler piece on the left (that would sit flush up against the corner wall), a love seat, followed by a corner piece, and an extended chaise. Fast forward to the week after Christmas when the real nightmare began. My husband went to pick up the couch from the warehouse in the rented UHaul that is close to an hour away from our new home. There was no QA or inspection done by them, and when this was brought up to Fecera's after the fact, I was told that it was our responsibility to check for damages before we left the warehouse. Makes sense when an item is already securely wrapped for transport, right? Once we began unwrapping the couch pieces, starting with the cuddler, there was immediately noticeable fabric damage on one side. After all of the pieces were unwrapped, it was the same for the chaise, which also had a broken leg that was unable to be screwed in correctly to the bottom of the couch. It looked absolutely ridiculous and didn't fit our space, it was completely the wrong layout. I called the store and spoke with Jade. Initially, she was very apologetic and was willing to try to make something work. However, we were told on multiple occasions that since it was a "custom" piece, we'd be subject to the 25% restocking fee.. Even though THEY ordered the wrong layout. The conversation went back and forth with Jade for about a week discussing options, where I also received some not so nice messages. She expressed that I would need to pay the restocking fee and I wanted them to come pick it up so they couldn't say it was damaged anymore, etc. and they wanted to charge us $149 for the pickup fee since we're outside of their delivery zone. Even though we spent $150+ on a UHaul to come pick it up initially, they wouldn't give us any kind of compensation for us going out of our way to support their business. I wasn't satisfied with this resolution and I called the store to speak with a manager. There was no manager in the store (which is funny because I called on multiple occasions and had family members call and there seemed to never be a manager available) so I left my name and my number for them to give me a call back. I've paid the restocking fee and the delivery charge just to get this off my hands, even though we're completely unsatisfied, losing out on almost a thousand dollars. If you're considering making a large, expensive purchase and going out of your way to support a small business, take your business elsewhere. The way I was treated as a returning, loyal customer is absolutely disgusting and they should be ashamed that they refused to admit their fault and reach a resolution that would make me happy. I'll be sharing this experience with all of our friends and family in the area so they avoid this business too.

We purchased a Klaussner sofa and oversized arm chair with an extended warranty on March 3,2018…read more Our first issue arose when delivery was not recieved within 4-6 weeks as stated. It was nearly the end of April before our set was delivered. Management was responsive to this issue. They cited an issue with the fabric being out of stock and refunded our delivery fee. Within a few months of delivery we noticed that the seat cushions no longer had any support. In addition to this the back pillows were rolling down and no longer looked nice. Shortly before Christmas of 2018 we discovered that two of the throw pillows were shredding apart revealing the stuffing inside. Around the same time, my husband went to adjust himself in the chair and felt the arm crack and break. We initially contacted the warranty company shortly after this incident. At that point we were told that our extended warranty didn't cover much more than the fabric. At the time of purchase we were assured it would cover everything. My husband then contacted Fecera's.A repairman came out to look at our issues. He claimed that the arm broke because too much weight was place on it. No one sat on it or jumped on it, my husband (who is not a large man) simply adjusted himself while sitting. He claimed the couch had lost support because people were lying on it. We rarely, if ever, lie down on the sofa. He told me I should be fluffing the back cushions every couple of weeks, which seems ridiculous. In the end he told me he'd put in a claim to have the pillows replaced and would have to come back at another date to repair the arm. Soon after the visit, we recieved a phone call from Erica. She informed us that the two pillows would be replaced, but they would not be repairing the arm since it was not meant to hold any weight at all. Our pillows arrived, I'm sure they'll shred again. I ended up turning to Facebook where I wrote a review for both the manufacturer and Fecera's. Initially the manufacturer deleted my post. After I called them out on it they contacted us and have told us that they told Fecera's to send someone to fix the arm. Fecera's seems to have deleted their entire Facebook account. We have not heard from them at all. Avoid this company. We are now stuck with a sofa that looks several years old, despite being less than a year old. Our Klaussner sofa set is poor quality and Fecera's is simply unwilling to back up the furniture that they sell. We will never buy another item from Fecera's and will encourage our family and friends to do the same. The sofa set we were sold is not meant to be used at all. It is such a disappointment.

At Mattress Firm, Carlos' extensive product knowledge and pleasant personality made mattress…read moreshopping (which we usually hate) a real pleasure. He was kind and not pushy, showing us products which met our various needs. This is the first time I've ever left a mattress store feeling great and confident about our purchase. Thanks to Carlos.

This location is Great. You have to try the NEW Intellibeds. These beds have a revolutionary Gel…read moreMatrix that feels out of this world. They also just got in the James and Owen line-up. These beds are hand crafted and use natural fibers such as horse hair, Dunlop latex, alpaca wool, cotton, and joma wool.

We were on our way to a club store to purchase a king mattress/box spring set. My girlfriend…read morespotted the Mattress Warehouse sign and said let's look there...so I made my way into the lot. Upon entering, we were greeted by Howard whom directed us to what we were interested in (price and comfort wise) after trying out a few of the mattress sets, we found "the one". We told him about the sale we were heading to and he said he would beat the price of what we were about to spend. Lo and behold!! He did beat the price AND I didn't have to ask a friend for the use of his truck for transport! THEY DELIVER FREE! We got an amazing deal on an awesome Serta mattress set! Thank you Howard! You were very pleasant, very knowledgeable, and very helpful! I highly recommend anyone looking to purchase a new mattress set to go to Mattress Warehouse! You won't be disappointed!

My experience was a perfect example of pure salesperson gimmicks. The salesman (I think his name…read morewas Howard), tried every trick in the book to get us to buy a bed that we clearly stated was out of our price range. He never even showed us any beds that were in our price range. So my fiancee and I left, and Howard CAME OUT TO OUR CAR to try to convince us to come back inside. He said he had his manager on the phone on hold and he was trying to negotiate a better price. When we walked back into the store, he picked up the phone and pretended to talk to someone, then he knocked the price down by like $50, but it was still $400 OVER the budget that we told him multiple times. Howard wasn't even knowledgeable about the products. He said all he does is sell them, but he had a machine that printed out a list of beds for him to show us. Then he couldn't even answer the questions we had about the beds. My fiancee and I went to the Lancaster location the next day and ended up getting a Serta name-brand bed for literally half the price of what Howard tried to charge us for a lesser quality mattress.

After being introduced to it on the other side of the state, it was fun to check out a local…read moreversion. I always look quickly through the book section and usually manage to come away with something. My only quibble is that the type of stickers they use really take some doing to come off of books, and often leave a mark. Otherwise, the deals are not as apparent as you're led to believe. A bit like the Costco model: a few big deals to bring you in, and everything else is regular-priced or higher. Don't get suckered...find your deal and get going.

If I had to describe Ollie's, I would call it a warehouse style, discount, department store…read more A bit like a scaled down Walmart combined with a box hardware store that has products like flooring tile that you might not see at Walmart. There's bedding, some electronics, housewares, a pretty large book section, and a lot more. I found some great savings in the non-perishable food section. Probably can save between $2-$3 per item depending on what you need. That can really add up to big savings if you buy 10 or 20 items. One of the things that's a bit more interesting about Ollie's is their "as seen on TV" section that has a lot of discounted, fun and quirky items - such as a night light for inside your toilet bowl.