We had to return 2 chairs to them that did not compliment our dining room table, we actually…read morepurchased 4 chairs but kept 2 of them for other usage. We returned them I don't even know when this was now truthfully, possibly 2020, we had looked online for chairs or something to use our credit as we were told, they do not give us a refund check, they just keep the credit there at the store, since then and several years have passed, they have sense closed and I guess they took other peoples credit also instead of notifying us that they were closing and issue us our amount due to us, I remember $174 and some change. Of course once I heard they were closed and wouldn't probably be honored our refund, what kind of business do they perform. I don't have an address phone or contact of any kind to get our money back.

An update to my buying experience here: The chairs were never delivered, as I was told to wait past…read morethat 26 week mark, and make it almost a year. I ordered them with time to spare, and still, my Christmas dinner guests sat on fold out chairs. The odd part was, I was told originally that my chairs were floating around on the water somewhere and just couldn't make it to shore. Then the story changed to a problem with the distribution. So, needless to say, I canceled that order and received a full refund. Fast forward to now. I ordered a solid wood bed and a new mattress with box spring. The ONLY reason I ordered it, is because I was assured that it would be (at the absolute latest) delivered in 3 weeks. I called the store yesterday to find out the status, as I'm now at the 2 week mark. I was thrilled to hear that the bed had arrived. Then, I was incredibly angry to be told that the mattress and box spring, however, could be delayed up to another month. Again, the distributor was being blamed. While that's a cute story to try and take the blame off the staff at Robert's, it's not acceptable business practice. Basically what happens here, is they will sell items to customers and have no idea when they may actually get them, but they'll tell the customer that an item will be ready by the certain important event the customer has going on. Again, I only ordered this bed here because I was assured it would be delivered before a certain date. Had they been honest about their lack of control, I'd have gone elsewhere this time and come back to them again, later. I'm now just going to go somewhere else. Permanently.

I dealt with Travis and Kevin at the store. Both gentleman were knowledgeable, friendly, and…read moreaccommodating. The delivery was punctual and the delivery men professional. The next time I need bedding I will definitely go to this mattress store and hopefully Travis and/or Kevin will still be there. Susan C

After many years of suffering with my old mattress (been lugging it around for over 25 years while…read morein the Marines) and not getting a good night's sleep, I decided to pull the trigger and part with the money and get myself a new mattress and adjustable base. I decided on the Mattress Warehouse of Winchester Kernstown, VA. This turned out to be a great decision with the gentlemen who ran this location ensuring I had the best mattress suited to my needs (they have a bed diagnostics system that they run on you). He was very knowledgeable and did not try to push the most expensive products on me but rather one that was most suitable for my needs and that was priced within my means. The next day, my mattress and adjustable base was delivered, set up and tested, and the old mattress and box spring removed and hopefully given a proper burial with full honors. -Great purchasing experience, great product, reasonable priced....and best of all, a Great night sleep after so many years! (March 2023) Semper Fi, Josh

I was on vacation and looked up this company's website online after driving back from DC one day…read moreafter seeing their name alongside Route 7. I checked it out and found they had a really good price for a closeout bluetooth speaker so I stopped by to check it out. I was greeted by John who located the product, confirmed the price, and wrote up the purchase invoice. Other staff in the store were friendly as well. This store reminds me a lot of McMahan's Furniture, another family-run chain in California that has long since closed but when I was in the market for new bedroom furniture, gave me my first opportunity to earn store credit.

Received my furniture today by Schewels delivery. They were helpful and courteous. I even noticed a…read morevery small defect and received a reimbursement. Thank so much for great customer service!

My sister and her husband found living room furniture in the showroom that they loved. They ordered…read moreit and paid for it. The day of delivery, they scheduled help to remove their old furniture, so it was gone. When her furniture from Grand was delivered, it was the wrong set. My sister spoke to them and they supposedly fixed it and set another delivery date. They told her to use the 'wrong' set until then. The second delivery day came, and they once again scheduled help to move the furniture. Once again, Grand delivered the wrong furniture -it was two different colored pieces. After talking to multiple employees, they said they had fixed the problem and scheduled a third delivery date. They were finally able to deliver the correct set, but it was not the color that my sister had picked out. When she spoke to an employee, they admitted that what she had picked out was actually no longer available, but they had left the model set just sit in the showroom. THEN my sister realized that the 3rd set that was delivered was broken. Grand sent someone out to 'fix' it, but they did a sloppy job and how it's broken again. During all of this, an employee told my sister that she could call in and speak to a manager about getting a discount because it had been such a nightmare. My sister did that, but the manager told her, "No, you got your furniture. You're not getting a discount." DO NOT do business with these people unless you want to waste your time and your money.

I searched for a few years before we bought a good mattress with a good warranty. We finally…read moredecided on one at Grand Furniture in Winchester. I have had multiple back surgeries, which made the importance to purchase an extremely good mattress, and those who worked at Grand Home told me Paramount was one of their best mattresses and the only one that had a 20 year warranty. After having the mattress for three months or less it already was sinking on both sides of our mattress, one where I lay and the other where my husband lays. I called Grand Home Furnishings in Winchester, in the first 3 months, even though it was obvious it had sags in the mattress, it wasn't sunk 3/4 of an inch so they wouldn't do anything. I then called Paramount and received the same story. 3 years later I now called Grand Home Furnishings again. My husband and I both feel like we are trying to get out of a hole every time we try to get out of bed. So I called again and as previous they sent out someone who measured the mattress. We watched as they measured the mattress which now is sunk in at 3/4 inch, and we are told it has to be sunk in 11/2 inch before the warranty would be in effect. Their measurements is taken, only when no one is sitting on the bed. I asked the people who came to check it out, to sit on the bed( they said they were not allowed). Common sense will tell anyone, if you set on a bed where one of us weighs 130 pounds and the other 280 that then you will find out what the true sink hole is, and it is definitely over 1 1/2 inches. I don't write reviews and I don't like to complain, but my husband is retired, and the pain I feel every night is unbearable. But the worse thing of it all, no one cares. Grand Furniture is real nice and helpful until they get their money, then no help. The service people said they were surprised that the mattress looked like it did because Paramount was suppose to be a good mattress company, but after calling them 3 years ago, they were no help at all. If Grand Furniture and or Paramount Furniture reads this article and you care at all of what you are selling, please come and look and sit on our bed, then tell me, what is wrong with this mattress. I don't care what anyone buys or sells, not everything is done right, it might be something happened to this one and not others, that's why I ask, please care enough about your products to come and check out this mattress. You might think you got by with not correcting this mattress but you lost a customer for life.

With online only Bed Bath and Beyond, the return policy is CRAZY in this day and age! $20 for a $60…read moreitem. It was sold to me as being a good deal because they have an account with UPS. I just bought an electric scooter and it was free shipping but I'm supposed to pay $20 to send back a light weight quilt. Honestly, I'd rather keep it! Never shopping with them again!

Went there specifically for "G" bags.they had quite a few of the other ones but NO G's.secondly, I…read morewas looking at other things that I.might have considered but no price labels. I'm not going to hunt down store reps to ask for a price check. Why are these stores so damn lazy that they can't be bothered with properly making their prices so that us shoppers can see them without getting down on the floor??!!

This is a shout-out for Fayaz at Mattress Firm in Winchester. He takes customer service very…read moreseriously. He has patience and is knowledgeable about his product. He takes time to explain all the different mattresses and bases. Then, he explains all the different discounts and ways of financing . We were very pleased and bought a mattress with base and mattress protector. The delivery took place as scheduled. The 2 delivery men were pleasant and professional, letting us know when they would arrive. They were respectful of our bedroom furniture. It is not easy to replace a king-size mattress and box springs. Thank you for doing a great job

The manager, Woody, was very helpful and customer service oriented. With his help, we found what we…read moreneeded and purchased a new mattress.

We were given time to browse without pressure from sales associates. Carlos introduced himself when…read morewe first entered the business, and then later checked on us. He was courteous, professional, and helpful. We are pleased with our furniture selection. We have shopped in this store before, and will return again.

I'm conflicted on review here but probably would never shop at this location again. We opted for 0%…read morefinancing and when we received a somewhat suspicious piece of mail and called to confirm if it was related, we received an incredibly rude response from Amy in Winchester when I suggested they better clarify the process to customers of what mail you'd receive and how payments would be made. She said "we assumed you would know what financing was" with attitude, implying I was an idiot for not knowing that some random sketchy piece of mail that nowhere other than the tiny word "furniture" looked related. I generally think sales people are a little pushy, but often polite as they want to sell you something - however, apparently after sale they are rude and quite frankly make me regret my purchase. Never again.