I've dealt with Badcock for sometime, approximately 4 years. The staff is always helpful,…read morefriendly, and generally can answer my questions. Some of the merchandise I've purchased wasn't the best quality, but as we're told, we get what we pay for. It's my intentions to continue doing business with this company should there be a need for them. Sterling and his staff have always been open and honest. There are times when there are things out of people's control or schedules that are not met. That's true with any company. There are times when things fall through the hole, but that's life. But over all, I've found this location to be as helpful as they can be given their resources and support.

Worst customer service ever. I purchased a table and four chairs paid in advance and was assured…read morethat they would call me when they arrived. Three weeks later I called and they had the wrong chairs. They reordered them. a week later I had to call AGAIN. They reassured me they were there I drove an hour and they didn't have the chairs!!!!! I left everything and was assured the entire set would be correct Saturday and I would get a phone call. Nope not Saturday and not Sunday. I called Monday finally and cancelled the order because it was one month and really who doesn't call their customer ever!!!

They stop harassing me several months ago when I went through an attorney but otherwise they kept…read morecalling me several times a day sometimes up to 10 times a day. A day before my payment was even do demanding payment ( I have never been late nor missed a payment with them). Now my son and daughter-in-law are being harassed daily in the last 3 days they've had 27 documented phone calls from Farmers demanding payment even when their payments not do. Online https://www.consumeraffairs.com/furniture/farmers_furniture.html There's a list of other customers going through the same horror stories some are more or worse than others.

They have a NO REFUND POLICY that is hidden from their customers on a very faded receipt in teeny…read moretiny print, that is presented to you AFTER you pay for it. And it is listed under the Shipping Instructions, and we picked it up in a box from the manufacturer. The coffee table in the show room did not have a bunch of holes in it. When I called they said it was the same as the one in the showroom, and that it was a "Distressed Look". NO, it was the damaged look, like someone took a drill to it, and made a bunch of holes. I didn't like anything else on their floor, & didn't want to wait to have them ship in another poor quality coffee table, so tough luck to us.

This Guy is the worst. No concept of integrity or simple decency…read more Furniture could not be any more poorly made. Delivery team left the boxes in my front yard. Called the owner and he said he couldn't do anything about it.

HUGE RAVE to Elly @ Mattress Firm! I have Fibromyalgia and hip pain and finding a mattress is…read moreextremely hard to find to sleep comfortably w/o pain. Waking up daily feeling like you was hit by a bus & all your pressure points are screaming and you have to take 10 mins just to get up out of bed and hurt all day and have to use pain patches, rollers, sprays, meds, ice/heat pads, Epsom salt baths DAILY. I came in for over a 8 month period sampling mattresses. I tried every bed only being able to try a few each day, because my back would start to shoot pain and aching so I wouldn't be able to choose because of how bad my pain was. They have a one trade out policy if you don't like the mattress you purchased. I had others who helped with my prior 2 purchases they were great as well, but when I got them home to sleep 1st way to soft, 2nd way to firm and she worked with me with a 3rd and I went thru the whole process again and tested beds. I came multiple times throughout the weeks to test beds and she found me the perfect bed! She explained each bed with details and comfort levels and why THIS mattress would be perfect! Stating my body was aligned with the mattress and spine was level and people with curves this mattress hugged to those heavier areas but still kept you aligned. Today is the FIRST day ever since finding out in 2003 about my Fibromyalgia that I was able to sleep throughout the night not tossing and turning, not shoving pillows around me, and under me to relieve pressure points, to being able to wakeup without ONE throbbing/sharp pain pressure point screaming. I wokeup emotional and relieved for the first time in MANY years. THANK YOU ELLY from every fiber of my body for giving me relief that I'd never thought I would have! Many blessings to you! Thank you for your caring, knowledge, your time, and patience. For others who suffer pain this is the name of the mattress Stearns & Foster Estate Collection Plush!

We bought my mattress here several years ago. The service was perfect; she didn't follow us around…read more She gave us time to try out several before approaching. She was kind and not pushy at all yet we ended up with a mechanical base as well. I referred a friend to this location that lives in St Mary's GA. At first she didn't want to go because she'd had a real bad experience at one. I got a call from her thanking me for giving her the info. She bought one and was thrilled with everything about the place; salesman, inventory and price. They are delivering it super fast! Thank you for impressing my friend as much as me Carol

Excellent! From the moment the owners husband opened the door for us to the moment our new table…read morewas delivered. We walked into their store yesterday afternoon down the table. We have been looking for got an excellent deal and it was delivered today. You can't get any better service than that. They were all so courteous! Knowledgeable and accommodating didn't bombard you at the door trying to sell you stuff you don't want, you don't like, and you don't need. How refreshing is that?! This is not a fancy furniture store, none of the absolutely ridiculous and overpriced junk, just good furniture and an excellent price. We would hundred percent recommend them to anybody looking for good furniture at a fair price!

Family owned ,operated and awesome! It's so dang refreshing when you do business with people like…read moreDave that are honest and stand by their products and their word. We bought 2 mattresses from them and they have a client for life! They have great beds, tables, chairs , living room furniture at great prices. We used to go to the name stores to buy mattresses but no more. I can buy great hybrid foam mattresses for much less than those conglomerates stores and they are American made!! Plus your dealing with a family owned business that takes pride in what the sell to you! Thanks all! Paul M

Good selection of all the top brands and firmness-types…read more Good deals and discounts for promotions and military. Seeing as though mattresses are expensive and used for long times, it's important to make the right choice! Robert was helpful and very knowledgeable and helped us figure out which style we liked. They offer financing and free delivery too.

Robert was super knowledgeable and helpful. He was great to work with when choosing our mattress.read more

I understand things can go wrong in any business, and unfortunately we are more likely to post a…read morenegative review than a positive. All I can say is their selection IS quality. Among other brands they carry is a full line of Kingsdown, made in the USA. There cannot be any better in terms of quality. Not to mention Simmons, Jamison, Serta, Also they carry Mlily and if you research, you will find out that their pricing is better than Amazon. Not to mention their quality furniture. I have dealt with the owners for many years, and I know without the shadow of a doubt that they will treat you fairly and with respect. I am looking forward to making my next stop at Arnoldzzz, and save. They are an authorized dealer so their product will carry the full manufacturers warranty.

They are amazing!!!!!! Works with you on payments and now I have my dream bed!!!! I also never want…read moreto leave thank you for helping me get my dream King!!!!! Delivery was fast super awesome and a Great bed Collection.

This is the 2nd time I have bought a bed from Mattress Firm on Amelia Island…read more Kelly was our sales person. She was excellent. I would highly recommend her if you are looking for a bed in the area. What was not good however, was the delivery. The men did not speak English wich caused some issues.

My mother and I had an hour to spend before church this morning and ran into the Sadler Rd store…read moreand greeted by a pleasant young man named Zach. We were very specific in our request that we were "looking for a good, firm mattress --needed for the guest bedroom--nothing fancy". We ended up purchasing a floor model Stearns and Foster and Zach worked with us on the price. I appreciated his candor and professionalism and I highly recommend this business!