Salesman was very helpful, informative and understanding of our wants. Showroom was well designed,…read moreplenty of stock and good prices.

Please do not purchase from this company. They are truly only concerned about making a profit on…read moretheir consumer vs doing what is right by them. I received a defective mattress and within 5 months the dip in it when laid upon is horrible. The middle stayed extremely firm as well as the foot of the mattress, the head and middle dipped horribly. They test it by throwing a string across the bed, that's it, so I don't think anyone would ever win against that type of so called testing method. Instead of them making it right, they offered a measly discount IF I come back in and purchase yet another mattress from them. Let's make this make sense....IF I come back in and spend ANOTHER $3500, I'll get $1800 off. So at the end of the day, this crooked company nets $5200. That makes perfect sense. BEWARE they do not care about their consumer nor stand by the product. They are clearly okay with selling you a defective and/ or used mattress, while then trying to collect even more money from you to come back in and buy another mattress.

A really great product. Our really expensive two year old Beautyrest mattress was falling apart…read moreand my back was killing me. We went to the Huntersville store on the recommendation of our daughter. Leah showed us in the inside components of mattress construction. Quite a difference when you see what is inside. We got a really great mattress from OMF at half the price that we paid for the brand name. We love it and I am getting a good nights sleep.

Great service in the showroom and great delivery folks. I liked they had examples of each mattress…read morecut open in the showrooms and explained the construction of each. The prices were also less than the other places "huge, incredible sale" prices. Another mattress store only talked about the magic black cooling crystals inside their mattress; it sounded like a cheesy marketing line. This is our second mattress from them. The first lasted 15+ years. The delivery guys were quick, professional, and took away the old mattress for $5.

I dealt with Neall and I had an OK experience definitely a salesman. I needed a new mattress and I…read morebelieve he cut the cost. I guess the best he could it was over $2000 on a Stearns and foster. I asked if he could throw in some pillows I did not expect the cheapest $20 pillows that you have to basically destroy with scissors in order to open them if you're buying an over $2500 mattress then do better it's actually embarrassing

My mother in law got an adjustable bed frame and new hybrid mattress. A week later I got a memory…read morefoam mattress on sale. Both were delivered with in 2 days. All the people working there really know their mattresses and have great customer service.

Excellent furniture store easy credit Cynthia is my salesperson Ashley was the manager both…read moreexcellent!! I got a Ashley sofa on black Friday for $199. What a deal! It's a $499 sofa you can't do better!! The best! But I do miss Ashley tho

This store is a good one with very good and nice employees. There are actually several good stores…read morethroughout North and South Carolina. But the company as a whole is absolute garbage! Upper management doesn't actually care about it's customers or employees. They are so far behind with basic things like online payments, decent internet connection for employees not at the corporate office, up charged and sub-par furnitire, etc. Do not, and I repeat, DO NOT spend your hard earned money at this place! They don't deserve any of your money or time. Don't apply to work here either. They have crazy turnover with employees because, once again, upper management doesn't care about its employees so no one gets adequate training to do their job. They're just thrown into the fire to try and figure it out. And unsurprisingly, most people don't make it more than a couple months because the stress and pressure of maintaining sales numbers gets to be too much. Stay away from Kimbrell's at all costs!

We have exchanged our mattress every 3 to 6 months yes it does cost me 100 bucks but I'm not…read moresleeping on a piece of cramp after I paid $4000 for. They only replaced the boxspring if you highly demand it sometimes that is the problem. Sometimes it ain't. Here's a picture of our. If you're looking for customer service number call this number 301-941-3778 this is at corporate office and ask for Rebekah

Best price mattresses! There is only one employee from what I can tell, and he's very nice. They…read morelist the price for the boxspring and mattress as well as only the mattress. Free delivery too. Very friendly and helpful. Definitely check this place out before you buy a new mattress!

We've been purchasing all our furniture from them for years, just recently ordered a new bedroom…read moresuite for our guest room. Yes, you can probably find furniture for cheaper somewhere else but you get what you pay for. Gibson Brothers is Quality at a fair price, the reason we keep coming back. All the gentlemen are friendly, very helpful and not pushy. I recommend.

We cannot rave enough about this place. Bill, Rich and Rex were all amazing. So knowledgeable,…read morefriendly and helpful. Highly recommend. I will update when our furniture gets delivered!

I purchased a mattress set for my son at the Gastonia store a few weeks ago. I initially went in…read moreplanning to purchase a less expensive set, but ended up getting another one which was still under $200 for a full size set. I have a mattress set in my bedroom that I paid almost $2,000 for, and I have to say my sons mattress set for under $200 is MUCH more comfortable than mine. I am definitely planning on going back and purchasing a set for myself. Not only did I receive this mattress set so inexpensively, but the entire process took less than 10 minutes. I was in and out and had my sons mattress set up in his room the same day! I would definitely recommend Charlotte Mattress to anyone who is looking for a great mattress at an outstanding price.

I would not recommend anyone doing business with this company. They do not stand up the warranties…read morethat the customers purchase at the purchasing year warranty the mattress after four I found it to be jumped. I would not ever purchase anything from this company I also recommend that you do not deal with them also.

This was by far my best experience with purchasing mattresses. I recently bought two mattresses…read more(one king & queen) along with adjustable frames. The pricing was perfect and Steven the manager was so great. I had my mom with me and he was not only knowledgeable but extremely patient with us. He was awesome and because of the exceptional service, I would absolutely recommend this location.

I worked with Tyler at this location and he was most helpful in assisting me find a mattress and…read moresetting up the delivery. Thanks again!

Not the same store anymore. Management changed, and the customer service went downhill with it. The…read moreexperience was disappointing from start to finish, and I won't be returning. There are too many other furniture stores that actually value their customers.

I have bought from this store twice now and both times my experience was a pleasure. I LOVE this…read morestore!! Both times, the employees were so helpful and took their time to understand what i was looking for and help me find just the right pieces. I am a customer FOR LIFE!!!!