I was very skeptical with going to the location, I had the mindset that they are like used car salesmen. I was met by Malcom, which I found out after he was the Store Manager. He let me roam around the showroom without any interruptions allowing me to sit on the beds and put my hands on the displays looking for feedback from the mattress. He then asked my about the preferences I was looking for in a mattress. Hard? Soft? Number of people on the bed? Did I wan Foam or Maybe an advanced Technology bed? I told him that I was not sure of it except I needed a firmer mattress from what I was using currently. He showed me a couple of really good ones then he showed me the PURPLE 3 !!!! OMG, it was floating on a cloud of air !!! The rest of the transaction was awesome and painless...He advised me of the things that they offer "Red Carpet" Delivery, where they use booties and use a lot of care with the delivery process. He also advised that I would need a mattress cover to protect my investment. That way if I spill anything on it that the mattress would be protected in case I had to do a warranty exchange (I highly recommend if you are purchasing an expensive mattress). Malcom was all upfront with what to expect as well as the pricing. He also let me know of a special that was included with the purchase that I was not aware of. I made my purchase and he kept in touch up to and including the day of the delivery. I would highly recommend Malcom, his team, and Mattress Firm, Countyline Road, Ridgeland, for anyone that needs a new Mattress. I will be returning to this location to get new beds for the rest of the house shortly. read more