I know, you've driven by the big white cinderblock building, thinking nothing really is in there…read more I always did. I'm telling you, go check it out!! My husband and I went to every furniture store in town, sitting on couch after couch after couch. We tried this place on whim, just to see what was inside. AH ha!! We found the perfect couch/loveseat for a GREAT price! They have all levels of quality and pricing, and what we found was a very solid set of furniture that will suit us perfectly for years to come. Delivery was efficient and handled with care. We are glad that we stopped into that big white non-descript building. It's Lancaster's little secret!

Great service and extensive knowledge. Fast delivery options were very convenient. Will get…read morerepeat business for sure!!

My husband and I bought a mattress here approx 9 months ago and we apparently got a dud so it wore…read morein faster than it should. We came in the day our warranty was approved and Jeremy the manager helped us and was STELLAR. I have never met someone so informative, helpful, and genuinely cared about our quality of sleep! He heard our concerns and had us try a variety of different mattresses to suit our sleep positions! He also heard our concern about the amount of money we've already paid for our original mattress and not wanting to walk out the door more out of pocket and really took that into consideration and made sure he could match the price on our replacement because of the experience with the original mattress, which was SO nice. 1000000/10 recommend walking in there and specifically asking for Jeremy to help you! honestly the best customer service experience I've ever had!

Thanks to Cheyenne for her assistance in making my purchase of a new adjustable bed and mattress…read more Eagerly awaiting delivery, Thanks Cheyenne you are the best. Connie

We are repeat customers. And was very happy with our last one. We needed of a new mattress and in…read moreshort order. Just moved back to central Ohio and had no furniture. We went shopping on a Wednesday And it was delivered on Friday! It was a special order. Our salesman, Neil at the Lancaster store was great. He was very helpful in pointing out the pro & cons of each mattress. No sales pressure. Got our mattress on Friday as promised. When the time comes for replacement. We will be shopping there again. Thanks.

Really enjoying a good nights rest on our new queen pillow top mattress & split box spring from…read moreMattress Factory in Lancaster! No high pressure sales or flashy sales pitch from our consultant and only honest knowledgeable professionalism you get in a small town business! Thanks again!

Everyone is very nice and helpful. Hoping the mattress is what we want. They allow you to try it…read morefor 4 months. So let's keep our fingers crossed.

First time visiting Don's Furniture. The service was great, not pushy in any way and they have an…read moreexcellent selection of furniture. Delivery was smooth and at a better price than anywhere I have looked. They carry a lot of American made brands and I really liked that, also the prices were not as high as I was expecting after looking in the Columbus area. I would recommend Don's Furniture to anybody in search of furniture in Ohio, their delivery range is quite far!

We have purchased several rooms of furniture from Dons and wouldn't go anywhere else. Great…read moreemployees who will work with you and answer all questions you may have. We are not only happy with the sales staff but the guys who deliver are always happy and careful with your furniture, Kudos to Dons furniture and employees. Thank you, Brenda and Gene Congrove.

Unpleasant experience on the whole. Service was totally lacking. Sold us a floor model…read moremattress/boxspring which turned out to be worn out and would not take it back. Clerk said they do not care about repeat business. Avoid this place.

Got the 94680 leather power recliner. Would recommend without the console for elbow room. It's…read moregonna take a while for that leather to develop your sweet spot.

Delivery was great. Personal was great…read more Realized Footboard was damaged hours later when transferring one bed to the new frame.

We purchased a several-thousand-dollar Drew & Jonathan Home reclining sectional from Big Sandy…read moreSuperstore in April 2025, and every recliner mechanism in the set has failed since delivery. The furniture has never remained fully functional for any meaningful period of time. While repairs were technically covered under warranty, the process was incredibly frustrating. Replacement parts took months to arrive, calls to the Lancaster store often went unanswered, and corporate customer service made it very clear they did not care that we have spent much of the last year unable to fully use furniture we paid thousands of dollars for. We simply asked about returning or exchanging a sectional that has had ongoing mechanical failures since the beginning, but after more than a year of issues, we were offered only a $100 store credit. I understand defects can happen, but after repeated repairs, long delays, and dismissive customer service, I would not purchase furniture from Big Sandy again.

great customer service from Alexie! Thanks for helping us ! She plugged stuff in and got on the…read morefloor to get a recliner we were looking at plugged in. She moved furniture our of the way so we could recline all the way back. Above and Beyond!

This is a new location in Lancaster, upon walking in it has been designed with the new and modern…read morelook. Great lighting throughout. Big lots has placed a lot of focus on their furniture sections in recent years, this location is no exception. There is a large selection of furniture and mattresses. On my visit, I was greeted by one of the staff who cheerfully answered any questions that I had. Overall, a clean store with friendly staff.