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    Mattress By Appointment

    5.0 (1 review)
    Open 9:00 am - 8:00 pm

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    9 months ago

    I love the mattress I'd bought it very good mattress and he gave me 50% discount, thank you for your kindness service

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    McKenzie Furniture Company

    McKenzie Furniture Company

    2.3(3 reviews)
    3.9 mi

    The customer service from the owner, Mr. McKenzie, was atrocious. If I could mark this as 0 stars I…read morewould. My wife and I were shopping around for a bedroom set and happened to find a set that we liked from another store as well but with different prices. I inquired with the owner about their price matching policy since I found the set elsewhere for a lower price. He INSISTED that I was wrong and that he has the lowest prices available but made no gesture as to what his policy was. I brushed this aside and decided to call the other company (away from the other customers) to verify that I wasn't mistaken. After getting off the phone the price was indeed higher at the other store so I was prepared to purchase the bedroom set from McKenzie. Shortly after the call he pulled us aside and said that he didn't appreciate me making the phone call in front of his other customers (the closest one being 10 yards away and I was fairly quiet) and that he had the lowest prices around and that I didn't know what I was talking about. My wife and I looked at each other and told the owner that we would be taking our business elsewhere. We went back to the other store ready to pay more for the bedroom set only to find out I was correct and that they had a cheaper price. At McKenzie's, I was ready to unknowingly pay $300 more for the set, but because of his atrocious customer service he lost out on an almost $3000 purchase. I have never in my life had someone that insisted that I, as a customer, was rude and that I didn't know what I was talking about. I will never shop at McKenzie Furniture because of how the owner acted and I will advocate to anyone I know looking for furniture to avoid shopping at this place.

    Scammed $1000 for a kids bedroom set ordered from catalog that would have been just as well if made…read moreof cardboard

    Mattress By Appointment - mattresses - Updated May 2026

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