Ordered twice both times we had issues the couch had a bent frame and they ended up replacing it…read moreThis time we got a bed paid over 4k for and at first it looked like everything was good but after sleeping in it we heard a knocking sound to find it had several parts not put on and the headboard wasn't even attached yes the employee s at the store all seen to be friendly but knowing they are selling you a pile of crap with a smile is even worse If you try to call anyone to get out diced no answer so I tried the call me back now no call back so now got to drive a hour to put my foot up someone butt Go to value city furniture better quality and support

This is the best furniture store I have ever been in! Not only are they friendly and fun, the store…read moreis in immaculate condition!

We have consistently been delighted with Sheely's customer service and knowledgeable staff!…read more I love the variety of styles and large selection! With our recent purchases, was even more impressed with the delivery and set up. I highly recommend this business

Make sure you check prices here. I bought my GE profile appliances at Semachs on Youngstown Poland…read moreroad at a much lower cost. Semachs was out of the filter for the fridge. Called Sheely's and their price is 79.99. Semachs price is 50.00. Amazon is 42.94. I would rather support a local business, but from now on it will be Semachs or wait for one day delivery. Sheely's mgt had no reason for their price being so much higher and didn't seam to care either.

Deceptive or Inept…read more Not sure which, but certainly one or the other. So let me walk you through our experience in purchasing a mattress at AF. As my wife and I enter we are immediately greeted by a friendly associate one bright Saturday morning. We explain we're looking for a new king size mattress and explain what budget we have to work with. He shows us several models and invites us to try them out and he'll be back to see what we have settled on. We didn't see him again. Next we're met 20 minutes later by Johnny "Charisma", who in a deadpan delivery tells us the mattresses we were looking at were "crap" and for what we need, recommended some other options (obviously $300+ more than what we're looking for, but meh, salesmen). We finally settled on one that was about $180 more than what we were looking for, but we figured the quality and comfort would pay for itself. So we told Mr. Charisma we wanted the mattress. He said none were in stock, but would have to order us one. He asked if we just wanted the mattress or set. We said just the mattress please to which he countered, "I can't just order a mattress, I have to order the set." So....why the option? Any who, we order the mattress only (imagine that) and were informed there would be a $40 delivery charge paid to the driver when they arrive. No problem. He tried talking us into another mattress that was $50 more expensive, saying they're all "basically the same". (Really? Even the "crap ones?") We inquired if they also remove the old mattress.The salesman said they could take it to our dumpster. (It should be mentioned, that both my wife and I are disabled, that's important for later.) So Tuesday comes around and we get the call that they can deliver. They restate the $40 delivery fee and say it has to be "cash only." I said that I was not informed it was cash only, as I only had checks. Plus, being disabled, it isn't easy to get to our bank. He said the delivery men were not a part of their company and were, in fact, independent contractors (and only working in cash tells me there's some tax evasion going on). However, since I did have a doctors appointment that Thursday, I could swing by and hit the ATM. They said ok. Now, Thursday comes, I have the $40 (in untraceable, off the radar, cash) and they said they'd be out. At 1pm, they show, and before even a "how do you do", they ask for their cash. My wife then shows them the bedroom where the new mattress goes. She told him where the blue dumpster was to which he said, "ohh no, we don't remove mattresses." I said that's not what Mr. Charisma said, and he pointed out again they don't work for the store, so "whatever." I said, well take it back. We can't physically move the old one ourselves. I called AF to cancel my order and the salesman went into customer service mode and said he would make it right. He would call them and call me right back. 2 hours later, I end up calling. He said they're on another delivery and when they're done he'll get an eta and call us back. 2.5 hours later, I call AGAIN, and talk to someone who has no idea what I'm talking about (I think it was Johnny Charisma again, but I can't be sure). After being on hold awhile, (enough to write the bulk of this review), he says the previous guy had no business making that promise as they have no authority over the "2 Men And Don't Give a F&$#" delivery drivers. So I said, cancel my order. Now, bear in mind, they have the mattress, and they have the paperwork, yet if we want our money back we have to go there and sign forms and what not. So we'll be off to see them Saturday, and never deal with them again in life. Be sure to follow our adventures in mattress purchasing as we will be going to Quality Mattress Outlet, where I'll write a review on the experience there. ***UPDATE*** In under 5 hours from writing the original review, I have been in touch via message/email/and phone with customer service, corporate, and the store manager. To their credit, they did rectify the situation and delivered the mattress (and removed the old one) @ no charge. I was impressed with the promptness of the response and I'm now a true believer in Yelp. To be fair, I did raise the rating from 1 to 3 stars. It should of been a 4 or 5, had this been the case from the beginning. Alas, the bulk of the issue stems from the company they sub-contract with, and they would be wise to find someone else more willing to work. I'm not going to need a mattress for awhile, but the wife and I will think about using AF in the future.

I have a previous review somewhere regarding this issue. To sum it up: purchased the Tide anchor…read moresofa in December. Noticed some of the cushions were not as high as others but assumed it was due to how it was loaded/stacked so decided to give them time to fluff up. They never did. By Feb, 2 spots of the couch were sinking, and it was creeking under the weight of a 15 lb dog, and the armrest side of the smaller side sounded like it was coming off when you sit down(like it was separating from rest of frame). Made several phone calls and got the runaround about warranty, store said its not on them, Peak Living said yes it had to go thru store. Once store agreed to replace i was told "base only, no cushions"... um no we paid for a whole sofa you will replace with a whole sofa. It took a month and my 1st not great review - before someone higher up at AF contacted my husband and said they were replacing it cushions and all. So... they bring replacement. I checked all cushions which definitely seemed brand new this time. Here's the reason for this review.... Tell me why, a month or so later - we have THE EXACT SAME ISSUES W THE REPLACEMENT?! Same sinking cushions in same spots, same creeking, same sounds in same spot like its coming apart! At this point we just want refunded our $1500 so we can go find a better sofa because at this point its either furniture that is being stacked wrong and damaged during shipping/delivery, or its shotty craftsmanship of the sofa to start with.

BEWARE OF THE TERRIBLE MGR…read more They delivered my elderly father's mattress to the wrong address. When I called the store Jay the mgr basically said what the F#$# do you want me to do. They said they wouldn't even begin to look into it for 4 days. He hung up the phone on me and stated I don't care. I had to rent a truck and pay someone else to deliver it to my house. He is the rudist most unprofessional mgr I have ever encountered. I was a repeat customer but never again!! He took no responsibility.

This is regarding the Boardman, Ohio store. Late, Saturday afternoon, we were mattress shopping. We…read morewere the only customers in the store. The employee MADE NO EFFORT to assist us, but just sat at his desk and was reading off of his computer the whole time we were there. I asked some questions, and he answered WITHOUT EVEN GETTING UP AND COMING OVER TO ME. We left, went to a competing store not too far away, and again we were the only customers in the store. That sales person spent lot of time directly with us, explaining and comparing several different products in the store. He was what you'd hope for in a sales position - helpful, friendly, knowledgeable, and caring. We bought a mattress from him on that visit. Mattress FIRM lost the sale because of its uncaring, 'lazy' employee.

Very bad customer service! Ordered expensive mattress. Never heard back from them. Called to…read moreconfirm. Got time and date. They never showed up. We had things to do. Were told they would show up between x and y. In other words, the cable t.v. treatment. People on phone were very dismissive about our concerns. We were told the reason we were on the bottom of the list is because we were in Salem, Ohio. Then why have a store here? We should have went with the big, new chain store. Very disappointing!

From the owner: For over 38 years Sleepy Hollow has always carried the largest selection of quality name brand bed…read moremattress products in the Youngstown area.We offer Sealy Posterpedic, Simmons Beautyrest, Stearns and Foster, Tempurpedic Swedish foam mattress sets and pillows, metal headboards and footboards, adjustable beds and wall art. Free delivery and haul away of old.

The most cheerful sales associate greeted us. She put us through a quiz to figure out what works…read morefor us and had us test out several mattresses before letting us "sleep" on one. She was very upfront about all of the costs and warranties and billing. I hope this mattress works for us!

Mike Hout was great! He made the perfect recommendation and was so knowledgeable about all of the…read moredifferent brands and variations of each brand. He even knew the health benefits of different adjustable bases! Plus they had all sorts of options for payment and interest free financing. And last but not least even the delivery guys were happy and careful and so nice!! Would definitely shop here again.

The actual repairman that came out was great. Knew what he was doing and was polite. The issue I…read morehad was the way the warranty claim was handled. Any questions or concerns I had went through a 3rd party vender, not Grove appliance. I didn't find this out until I questioned the "service" department at Grove appliance. The parts were ordered by the technician but I didn't know what they were, I wasn't told. The parts I found out later were being delivered to my house. So I didn't know what to expect or inspect to see if they were ok. I would've thought the service department at Grove Appliance would've handled it all. Then there were all the texts from 3rd party vender,then Grove Appliance, then a survey, then another survey. Things did not have to be that complicated. Really THEY DON'T. So to sum it up. The service guy was GREAT. The process is crazy.

I can't recommend Grove Appliance enough. they were great to deal with. their price was the best…read morefor the dishwasher that I wanted including the installation. We will definitely go back there for appliances. They also had some pretty furniture if you are in need of furniture and at decent prices.

The products and services were excellent. We received our new bed today. Our sales consultant,…read moreMike, was very helpful in our decision-making process, considering all our needs in what we we're looking for. The delivery crew was also excellent, efficiently setting up our new bed and removing our old mattress. We highly recommend Sleepy Hollow Sleep Shop. from sales to service was a good experience.

I had a great sales experience buying a Sealy Ease adjustable bed at Sleepy Hollow Sleep Shop in…read moreNiles. Mike, my salesman at Sleepy Hollow, was knowledgeable and helpful. He has the Ease bed himself and said it's been a game changer for his back, which was injured in a car accident. Bill, the manager of the store, and Mike answered all my questions. I was able to set up delivery on the day of my choice, two days later. I asked if the delivery people would wear shoe protectors when they came in the house. Bill, the store manager, passed this information along to the delivery team and they were more than happy to accommodate me. This is the kind of thoughtful, personalized service you don't get anymore! Bruce called me the morning of delivery and said I was the second on the truck. All the people I encountered through Sleepy Hollow were considerate of the customer. Truly a great experience! I'd recommend this business to anyone who needs a new bed or mattress. Oh, and PS -- the Sealy Ease bed is wonderful!