Bought an item here that I realised after purchase was defective. It was a wok and I was specifically told that those can't be exchanged. It was a flat bottom wok, specifically for used with flat stove tops like electric ones, but it wouldn't sit flat because of the weight of the handle so most of the flat bottom didn't even contact the hob. Despite the no exchange policy I decided to take the item back and see whether they would be able to do anything for me about the clearly defective item. I even offered to do a £20 shop there if they will exchange the item for me. (the wok cost only £10, but it's a matter of principle.) Staff member who I spoke with wouldn't budge though and even tried to tell me that the wok is supposed to be used on a burner hob. I've done enough research to know that the only reason for the flat bottom woks to be produced is for hobs like the electric one. I'm not sure if they weren't aware of this because they never had the need to use a flat bottom wok or if they were just lying to me to make me think I'm in the wrong and that's the reason they can't help me. read more

They are small, but they have a lot of stock. They also have an interesting vegetable selection. Veggies are hard to find in Dundee, but if you want Bok Choy, they have it. They have fresh hot chillies too. If you need a good wok, they sell real steel woks, but not rice cookers alas. They have large bags of rice, 5 Kilos and up. They carry Kimchee. Worth a visit and right in the center of town read more

Love this place ! Always get the best Asian food for cooking ! We don't live in Dundee so when we come we stock up on all our favorites.We stock up on sauces and rice noodles and delicious mochi balls. There is a wide selection of frozen things there and we always get a bunch of the frozen 'dim sum' options, potstickers, chicken buns, shrimp dumplings! YUMMY I'm getting hungry just writing this. There is a Matthews in Edinburgh too, that has a restaurant is above the shop as well. We have been told by some of our Chinese friends that this is the BEST Chinese food in Scotland, close to 'Hong Kong style' food. We have yet to eat there, but it's on our list. And now that Dundee has a restaurant as well (newest addition) we are going to try it as well! read more

Go to Wing Fung instead. It's right around the corner, is cheaper, and has all the basics and more. At Matthew's Foods: Asked them if they took credit card and they said yes. Obviously. Wing Fung is much smaller and takes credit card with a minimum purchase of 5 quid. How can this fancy looking place not? Spent 25 minutes picking out what I wanted. Went to pay. -Oh, we don't take foreign cards.- What? It's Mastercard. -Debit card only.- I only have 8 pounds. The cashier girl starts removing things from my purchase until the total is under 8 pounds. Now there are only three things left but they are not the most important things on my list. Can you just cancel the purchase and let me start over? I mean there is no one behind me in line. I'm not inconveniencing anyone at all. -No. Already finished.- She refuses to let me change out any more items to make my purchase. Customer service is obviously not a thing. Forget it. I don't want any of it. I walk out without purchasing anything. What a waste of time. I go to Wing Fung around the corner. It's smaller, but magically has everything I want, at a cheaper price (one item is 50 pence instead of 85 pence), plus more stuff I didn't see at stupid Matthews Foods. My purchase comes to 10 quid and Wing Fung lets me pay with my "foreign" Mastercard. Go to Wing Fung. read more

I made a yelp account just for this. Came here looking for those Chinese plastic boxes you get in the from the takeaways and I happened to get there 2 minutes early. As the shutters opened I seen a group of people walking in (shop staff, someone in casual clothes and the owner) so I walked in behind them. As I enter I hear the owner muttering something at me but I didn't realise he was speaking to me until I am inside. He told me that "I could have atleast waited until the lights were on". Yes this is a fair point, I could have but unfortunately I didn't but I didn't realise the two second of turning the lights on was a massive deal in this shop. Beside that point, who speaks to customers like that? He then went on to give me his reasoning "you wouldn't walk into tesco when the lights are off". Well he sure told me I suppose. Then I asked an older lady where the plastic boxes were and she had looked at me like I told her I killed someone. Cashier lady was was friendly though. Over all these are cracking boxes I got, sturdy and only £1.28. It's a shame the owner is a knob. To recap: Would recommend for: Plastic boxes. Wouldn't recommend for: Customer service. read more

Parking fine £100 if you spend more time and money in their shop! How ridiculous for the customer service at Matthews foods! I went to the shop and spent almost £100 for my regular purchasing, of course I would need time longer than 30 min with that amount of money. However I did not realise that I did spend time longer than 30 min until I received a parking fine ticket later by post, and I was only in the shop without leaving my car or going away to other place. As everybody knows that the manager ( the short hair Chinese lady) in this shop is super very rude and aggressive. If they think this is the way to treat their customers who came to make them money, I will never ever go back the Matthews foods again. It is a very unwise customer service. Yet the price in this shop is very expensive and increasing all the time. I recommend there are some Indian shop and Muslim shops at hill town, and nobody is rude to you as Matthews. Also you can buy online Raanthai or asian food online. It is the next day delivery cost £5 only with an excellent customer service. From now I am happily doing this way, rather than go to the Matthews foods again. read more