Not every day that you'd expect to give five stars for a visit to to the dentist. From the front desk to the cleaning appointment, all around the people were genuinely friendly and helpful. The last dentist I was seeing in Brooklyn for the past several years could learn a thing or two from this practice. I picked this place because it's conveniently right by the office. I was impressed by the quality of service and care during this visit. I'm glad to have found a new dentist in the city! read more

This review is wayyyyy overdo. I found Dr. Keyser through my dentist friend over 16 years go. I felt weird getting my teeth treated by my friend so I asked him for a recommendation and he introduce me to Dr. Keyser. Dr. Keyser is funny, knowledgeable, detail-oriented, and straightforward. He is also super updated with the most recent technology, which really sets him apart. The front desk manager, Shannan, is incredibly efficient and friendly. Now I live in Los Angeles but I called Dr. Keyser's office for information about a dental procedure today. Shannan was just as helpful and welcoming as ever. Dr. keyser took his time to answer my questions. I'm seriously considering flying back to San Francisco for my dental care! read more

My partner and I went to Dr Keyser for years. Sadly he is unable to properly fix a cavity. As an earlier reviewer shared, my first failed cavity was unfixable by him and he sent me for a root canal. I learned later that this was insane and totally not necessary. He subsequently filled cavities in each of our mouths that also failed. Finally coming to our senses, we went to another dentist. After seeing our teeth, the new dentist said "I have to fix these immediately!" After the new dentist removed the failed repair, he showed me the decay that was left in place by Keyser. Both our cavities were repaired and have been perfect ever since. So glad we finally escaped his malpractice. I honestly believe his license should be revoked. As other reviewers point out; he milks you for multiple visits. My old dentist (and my new dentist) did everything in one visit. This is an insurance play and leads to higher costs. His staff is great and he is a nice guy. Unfortunately, he is an awful dentist. AVOID AT ALL COSTS. read more

This place made a scary appointment into a pleasant time. Root canals usually sound bad but this was painless. Lucky to find his office. Valentina the hygienist was amazing, so soft and caring. read more

Keyser's office seems scammy and not terribly well-organized. The admin staff won't give straight answers about billing, which is absurd for any business, and it is simply dishonest to insist that patients have unnecessary x-rays because "it's the law." It is not - that's a lie, and it is difficult to trust any clinical advice from a dentist whose staff treat patients this poorly. read more

Am new to the SF area, had a filling break while I was out of town and was referred this practice by a trusted friend. Everyone I met today was caring, kind, friendly and highly skilled in their roles. Dr Noratto put all my fears at ease, kept me comfortable and tpainfree and saved my tooth. He did excellent work. Five stars to this practice. read more

I have been going to Dr. Keyser's office for years. The office is very professional and are always friendly when greeting you. So many dental offices are so impersonal when you check in, but at Dr. Keyser's office they are always warm and welcoming no matter how busy. They do all the insurance work and make it effortless. The hygienists use a softer touch technique in teeth cleaning and do not feel so invasive as most places. Dr. Keyser is always pleasant and converses with you. He is very good. My wife has dental defect of very little enamel on her teeth, which she was always fighting staining. Dr. Keyser put crowns on her top 8 teeth to create a beautiful smile. Dr. Keyser has the technical and artistic capability to create very natural dental work. It is the best dental office I have experienced and highly recommend them. read more

Excellent Dental Care Downtown! Thrilled I found Dr. Keyser's office downtown about 15 years ago. They have helped me with regular cleanings, a few procedures and even Invisalign. All went smoothly, and I'm very satisfied with the results. I have sent countless friends and colleagues and all appreciate finding such a gem of a dental office. The front desk crew? Super friendly! (Shout out to Shannon) And the hygienists? Always Aces! They use the latest technology, too. Seriously recommend! read more

One of the best dental offices, I would recommend for people who work/live around the area. Dr.Keyser is amazing with his work, I was in and out after getting my annual cleaning and check-up. All of the staff are friendly and will help navigate you as a new patient. read more

Almost every part of this experience had something go wrong. I needed a new dentist post covid and did a search with my insurance co hey had good reviews close to work and made an appointment as they had an opening the next day for a cleaning and exam. I prefilled out all the paperwork the night be before in the hopes of efficiency. The next morning I got a text my appointment time had changed. Not a huge deal-would have loved a call or a confirm and the option to find another time but I was able to change a work meeting and made their new time. I get to the office and they still give me some paperwork to fill out. I guess some of it didn't transfer over or whatever. No problem -blazed through it. But Despite that, there was about a 30 minute wait. No problem - chatted with one of the elderly patients there about her trips to New York. son. I finally get in the chair then they do the X-rays and exam since an exam is required for the cleaning. But then the dentist comes in and says he does not have staff for the cleaning and that has to be scheduled and he didn't know that it was. When I checked with the front desk- they said it was just an exam. Then he suggested instead of a regular cleaning they do their deep cleaning. I was like fine but my insurance required pre-approval. I got a call a few days later from the office saying my insurance had denied me and she was going to come after me for the full price of the cleaning and exam. I pointed out they didn't do a cleaning.... I then pointed out she was filing with the wrong insurance company. She asked me how that happened - as if it's the customers fault on how she's doing her job. I pointed out it was my insraunce co that referred me to them. Basically the biggest feedback would be- they don't care about the patients time and getting time off work. So my feedback would be- put the patient first and consider their time too and communicate better- nobody is entitled to customers. read more

The true test of a dentist is when you need work done..I have been going to Dr. Keyser for almost 5 years now, but only recently needed work done. I had a childhood injury which caused me to have to get a root canal. Recently, the post in that tooth broke and I went to Dr Keyser for help. During this process, he told me that they only way to fix it was to shave down an adjacent tooth to help "give it more support". Not being a dentist or in the dental industry myself, I thought that was my only option and Dr. Keyser made it seem like that was the case. Fast forward less than a year later, that second tooth now needed a root canal. After getting second and third opinions, there is no doubt in my mind that he completely botched my case and he unnecessarily compromised my second tooth which led to killing it. Dr. Keyser puts on a good show..he seems competent and confident in his work, but the reality is that he doesn't know what he's doing when it comes to dental work I will absolutely not be back and I absolutely do NOT recommend him. I would say don't even come here for cleanings. Just get a better dentist while things AREN'T problematic so you aren't scrambling when something is already wrong. read more

Gosh it's a rare thing when going to a dentist's office is so pleasant that you feel compelled to write a review on Yelp. This practice has just exceeded every possible expectation. Shannon, the receptionist couldn't be a more kind and helpful woman. Dr. Keyser is both personable and competent, does great work!! His assistant (I regretfully forgot his name) is equal parts professional and a down to earth person who is super pleasant to be around. So glad I found this dental practice and highly recommend. read more

Saw Dr. Keyser about 20 years ago when he was covering for my dentist. Fast forward and I'm back in the City and he takes my insurance, so, perfect. Dr. Keyser is great and nice staff. Tech doesn't mind hand scaling if I request it ( because I can't stand the high pitched whine of the ultrasonic thingy). read more

I had a massive toothache over the weekend and come monday morning, I needed to see somebody close to work (in SF). I called up this office and they had an opening in the same day. I walked a few blocks north of market and found this building. There is a lobby desk, but just go straight to the elevators and I think it's floor 10. At the end of one of the hallways, it'll open up to this office. I filled out my forms and was attended to shortly. The dental assistant was very amicable and friendly. Dr. Keyser swung by and evaluated my situation, and said that I would need to come back for a filling. They set me up to come back in a week to get it done. It was quick, and for the most part painless. Dr. Keyser was super professional, but at the same time shows genuine interest in my dental health and me as a person. He explains everything without the jargon, so that anybody can understand it. I would highly recommend Dr. Keyser and I'll be back! read more

Best experience ever at a dentist office , slept through 3 root canals ! Quickest and best operations ever . Didnt get the pleasure to work with Dr Keyser but Dr Norrado ( excuse me if i spelled that wrong ) definitely had value and experience at Keyser Dental . Kim was assisting as well and she is awesome at keeping you calm and making sure your comfortable during your visit. The best front Desk team as well , Shannon and Linda made everything convenient with time as well as going over coverage and routes to receive the best of your insurance. Highly recommended ! read more

Dr. Keyser and the team are fantastic! Almost makes me look forward to going to the dentist

I've been going to Keyser's office for 3 years now. Moved into the city and was recommended by my coworkers (half the office goes to Keyser for dental work). I've had nothing but great experiences with them. His staff is always kind, relatable and honest. Up until this year I had only needed bi-annual cleanings, but this year I cracked a tooth and I was able to get squeezed in the next day to start the process of getting a crown. They explained the process very clearly 2 months prior as they mention it might be a needed fix in the future for worn down fillings I had. They gave me the estimate beforehand and I was able to make payments on the final bill. The experience of getting the crown was super smooth and they tried their best to make it as painfree as possible. Highly recommend Dr. Keyser and his team. read more

I have *major* anxiety around going to the dentist (I had extremely terrible and painful experiences in the past where dentists / hygienists continue to work on my teeth when I was in extreme pain!), so when I found Dr. Keyser through a friend, I've been so relieved and happy! All of the hygienist are extremely generous, very careful and are empathetic in accommodating my sensitive teeth while they clean. Shannon (Front desk) is always so kind and works her magic with appointment scheduling and re-scheduling. About 2 years ago, I chipped my tooth and needed a cap. A somewhat easy fix, but for someone with extreme dental anxiety, I was very nervous. Dr. Keyser was gentle throughout the entire process, and checked-in regularly throughout my appointment to make sure I wasn't in any discomfort or pain. This made the appointment not as scary as I worked it up to be, and I'm so happy it went smoothly and under my terms with pain tolerance. Dr. Keyser also helped me with my Invisalign process, which was super easy and seamless! I've been going to Dr. Keyser for over 5 years now and I couldn't be happier! Even if I move out of the city, I will commute at any distance to continue to go here. Highly recommend! read more

Dr Keyser seems really nice, but I wouldn't know because I never interacted with him during my dental appointment. I was looking for a new dentist and scheduled an appointment with Dr Keyser based on all the positive reviews. When I arrived, I was attended to by a very chatty hygienist and then met with a different dentist. I wish I had known I was not actually going to see Dr Keyser when I scheduled my appointment since I was basing my decision on his specific reviews. read more

Others have mentioned this but Dr. Keyser is good for a simple cleaning, but if you're needing something more complex go elsewhere. I had a crown done here a couple years back and it has never felt right, even after grinding it down in two additional visits back and also grinding my natural teeth down to fit it (yikes). This crown was only put in 2-3 years ago and during my last visit I was told it already needs replaced. Whaaaaa??? The day it was put in he was swamped with patients and I felt he did a sloppy job with this procedure because he was literally running from chair to chair. Additionally, as others have mentioned - the technologies are out of date. I've now switched dentists and am feeling more confident with my new caregiver. read more

I've been coming to Dr. Keyser for over a year now, and things were mostly great until a recent procedure that was supposed to be a routine filling but ended up being more of a crown application. Of course I had zero idea what was happening as I've never had a crown done before, and it wasn't until after everything was done that I was informed that the staff chose to do a crown procedure instead of a filling, which FYI costs $600+ out of pocket even after my insurance claim. So, I feel a little helpless since the work was already done on me but I wasn't given a choice or even informed beforehand. Frustrating. I will probably look for another dentist moving forward as I don't appreciate the price gauging. read more

I'm totally obsessed with my dental hygienist - not in a creepy facebook stalking show up at your house unannounced with flowers and muffins, single white female kind of way, but rather the much more acceptable - I could gaze longingly into your impossibly deep pools of azure since that's all I can see while in the prone position as you hover over me wielding sharp pick-like objects and clad in a surgical mask kinda way. Ok, on second thought - that is certifiably creepy and has nothing to do with a bonified review . I don't want to make it seem like Dr. Keyser is chopped liver or anything - he's amazing. Its so refreshing to be able to experience this level of dental care in a relaxing, pleasant, and convenient downtown location. Plus, if you are a golfer you are in for a special treat. This man is in the know about all the best courses in the greater U.S of A! Let's just say I am obsessed with my oral hygiene and Dr. Keyser and his staff have helped me keep my chompers in pristine condition for over 2 years. A++ (p.s - Jeremy if you are reading this - call me...just kidding...cuz that would just make our bi-annual meetings awkward right?) read more

I've seen dr. Keyser for years but only recently had a more serious issue, a root canal and crown. After he treated the root canal the pain was gone immediately. He did an excellent job. Also no complaints about the crown. It fits perfectly without any discomfort. In general what I like about dr. Keyser is that he does not try to sell you on treatments you don't need. I've been to other dentists where they tried to convince me during my visits that I needed to replace crowns, even if I had not any issue with the old crown. Nothing like that with dr. Keyser. If you need an excellent honest dentist go see him. read more

I'm not one to write negative reviews as I always try to give people the benefit of the doubt and don't want to negatively impact people's businesses. However, I'm writing this review to warn people from Dr. Keyser's office as I think the positive reviews on Yelp are dangerously deceptive. Since my visit to his office, I had to see 5+ endodontists/periodonists and spend several thousands of dollars to try to save my tooth and recover the damage that Dr. Keyser did. Not only was I able to barely save my tooth after seeing five specialists and spending thousands of dollars, but this was also after the fact that the procedure was never clearly explained to me to begin with (to be clear, I'm educated enough to know what has/has not been explained to me). To start from the beginning...I went to see Dr. Keyser a few years ago because I had a chipped tooth. I felt reassured by the Yelp reviews and his practice was close to my previous company, so I thought it would be a good fit. When I visited him, he started going to work on my tooth and with minimal explanation, started drilling it down. Later, I found out that he was putting a crown on the chipped tooth. This was after little to no explanation about this procedure or even the financial quote. As you can imagine, I was very surprised by the bill, which my dentist friends also found to be surprising that he and/or his nurses did not spend time to explain to me. Fast forward a year, I started to have intense tooth pain that prevented me from sleeping for days. Upon seeing a dentist, I found out that I had a bad infection under my tooth that was likely caused by the fact that the crown did not fit my tooth (it was way too large for my original tooth). After seeing my tooth, the 5+ periodontists and endodontists I consulted were surprised and confused as to why Dr. Keyser gave me such an ill-fitted crown and shaved my tooth down so low to the point that it was past the point of saving. My tooth was shaved so low that they said they couldn't give me another crown and that I need to extract my tooth and get an implant. In a last-ditch effort to try to save my tooth, I flew half-way across the country to see one last specialist who said he could try to save it, although with little confidence. I was thankfully able to get a root canal and save my tooth for the time-being. That said, I think the fact that over 5 specialists have commented and expressed shock at what Dr. Keyser has done to my tooth is telling about the poor job that had been done. I'm writing this review so that I could warn others so that no one else has to experience what I had to, including financial, mental and physical stress, and stay away from Dr. Keyser's office. read more

Dr Keyser is a very personable dentist, but I would not recommend him for anything beyond normal cleanings. I had a cavity and Dr Keyser said he would do his best to clean it out and fill it. Instead, he had started the process for a root canal. I was unaware of this until afterwards when talking to the receptionist and being utterly confused. Since the procedure had already started, I was told I had to continue on as it's irreversible, and so I booked the next appointment. I went through with the root canal, but soon after, I switched back to my old dentist. Even though Dr Keyser's office is just minutes away from my home compared to my former dentist who's 45 minutes away, I switched back. I wasn't informed of my options nor what was being done to my tooth until afterwards. I've heard of many times where dentists push for root canals, when fillings or less expensive procedures may suffice. It's hard to find honest and caring dentists who look out for the best interests of their patients and are upfront with them. Fast forward to a little over a year later, the crown that Dr Keyser put in broke. I was told it rarely happens. Even though I could've gone back to his office and get it replaced at a discount, I don't trust him nor his work, and I gladly paid my old dentist to replace the crown at full cost. read more

I recently had Dr. Keyser straighten my teeth with Invisalign and he and his team did a terrific job. Dr. Keyser and his staff are very good at explaining your options for a dental issue and describing the pros and cons of each choice. I have been going to Dr. Keyser for over 15 years and he and his team have been continually excellent. In addition to being a great dentist, the location is key as it is right downtown and easy to walk to. I highly recommend Dr. Keyser. read more

I've had a rough go of it, dentally. I've had just about every type of dental device there is - bionators, head gear, retainers, braces...TWICE (and one of those times was during senior pictures!!!). Yes, adolescence was tough. Throw some frizzy hair and some B.U.M Equipment into the mix and just IMAGINE my school pictures... Thanks to my last set of braces, I have permanent jaw damage and will have to wear a gigantic retainer, fully equipped with cranks and wires and yucky bite plates, each night for pretty much the rest of my life. Sexy, I know. Its creator,my childhood orthodontist, has since retired and nobody makes devices like it anymore. And of course, just my luck, this archaic, stupid, ugly piece of plastic has broken several times over the course of its existence. Consequently, I've had a SLEW of dentists "ooh" and "ah" and scratch their heads at it, and me, then back at it. And each time, I shrug my shoulders, roll my eyes and say "Yes, I'm a freakshow, I know...yada yada". They pass it around the office and snicker and say "I've never seen ANYthing like THIS before". THAT'S the worst thing I can hear after enduring years and years of crooked teeth, just itching to return to their previous form without said piece of plastic. "So, I guess you can't fix it then, right?" Enter Dr. Keyser. Yes, he scratched his head and studied the "thing" like it was a 300-million-year-old fossil. But that was it. He didn't look at me like I just took a dog poo out of my pocket, like so many had in the past. He accepted my challenge with patience, professionalism...and, of course, a little humor. I've seen Dr. Keyser a total of 4 times this year, and each time I am more comfortable with him and his staff. He even said he would research other dentists who will be able to make a new "thing" for me when mine breaks...or "accidentally" gets thrown out a window. I can confidently recommend him to all my less challenged friends (Yeah, must be nice to JUST have cavities and crowns, HUH!), and I wouldn't trust anyone else in the city with my teeth OR "the thing". I can feel the emotional scars healing already. Thanks Dr. Keyser. read more

I have been going to see Dr. Keyser for over a year now and it has been the most pleasurable experience at a dentist's office one can possibly have. I have only gone for cleanings but will be going in soon for an in-office whitening. VERY EXCITED! Staff is super friendly and the office is always clean. read more

After a traumatic life change, I ended up with new (& crappy) insurance. I have always been fastidious with the care of my teeth. In fact, I'm just about finished with my Invisalign treatment (prior insurance paid). It came as a surprise that once my insurance changed, my previous dentist of many, many years, washed his hands of me & referred me to specialists for work he had promised to do. This is where Dr, Keyser comes in. It had been some time since my previous cleaning (see above) & found Dr. Keyser on Yelp. I've always trusted Yelp, & know which reviews to weed out. With that in mind, I made my first appointment. My insurance doesn't pay for X-rays & I frankly don't have the cash to pay for them right now. I just wanted a cleaning. Dr. Keyser was willing to allow the cleaning without X-rays. I'm not sure if this is common practice, but it was incredibly appreciated. He was also able to diagnose pain I had been having in one of my molars as a crack. Something my previous dentist should've diagnosed 2 years ago. When I had decent insurance. This doesn't begin to explain why I like this doctor so much. You see, the specialist that previous dentist referred me to, in turn referred me to another specialist (all cosmetic work). This is in addition to the cracked molar. Costs were piling up & I was beginning to panic. Dr Keyser sat me down, helped me set priorities, & basically knew I was dropped a bomb of information/costs in a single visit at the specialist's visit. While I'm still confused as to how to move forward with everything costing so much, I am SO grateful that I found a doctor who cares about their patients & not solely on the cash that flows into their practice. I had a moment of disdain for the dental community, but Dr Keyser helped me put things into perspective & showed me there truly are good people/doctors out there. read more

My first impression was this place is not professional. People with casual clothes eat lunch and chit chat in hall way. Then I realized those are dentists! I did invisalign consultation. Keysers consultation was just fine and his attitude was barely acceptable. But I don't like it at all. Feel like he does not care if you do invisalign with him or not. The receptionist was worse. She was impatient and cold. Even worse she promised to call me about the quote but she never did! read more

Probably my only complaint is that it takes about 6 months to get an appointment for a cleaning. But that's akin to complaining because Gary Danko can't give you a last-minute reservation. I went here because (1) it's very convenient to work, (2) they will take my insurance, and (3) another guy in my office goes there and highly recommended him. I wasn't disappointed. I was in the chair right about on time, the hygienist was pleasant and only stabbed me in the gums about 4 or 5 times. Dr. Keyser deserves extra credit because he didn't immediately start drooling when he surveyed my mouth. See, I've led an...interesting life. And most of the mileage has gone straight to my face. And a lot of that has gone directly to the mouth. And teeth. Early teenaged motorcycle accident? 3 broken teeth. All in front. And while my family wasn't exactly broke, "cosmetic dentistry" was out of the question. The teeth were capped, and we all moved on. Hey, I wasn't pretty in the first place. Softball to the face 3 years ago? 2 broken teeth, 2 more dead teeth, 5 root canals. And a partridge in a pear tree. I know I need to fix some of this stuff. And, to Dr. Keyser's credit, when I started talking to him about what we might do, he was decent enough not to start cackling like an evil viscount who has lured another unsuspecting victim to his lair. I have visions of porcelain crowns and veneers dancing through my head. I foresee putting future generations of Keysers through college. And all because, to steal a line from Jack Dempsey, "I forgot to duck." read more

today was my first appointment and was not that extensive but i was very impressed. i'd cracked a tooth about 9 months ago and had a another dentist put a temp filling in it. i got distracted and never went back to get it properly fixed. yesterday, while eating a gummi bear, i remembered that i needed to get the temporary filling taken care of when it cracked off into the gummi in my mouth. of COURSE, i went to yelp, posted a thread and some suggestions came back. i called yesterday at 5 pm, they squeezed me in today at 11. he patched me up well enough to go on a biz trip that i'm leaving on tomorrow. he was friendly, put me at ease, worked confidently and didn't try to 'upsell' me to a whole new head (i hate that. get to know me first). very impressive. i think he'll win the brian b dental sweepstakes. read more

I had a pretty dreadful experience here. Went due to proximity to my office and great Yelp reviews - and - whoa! Not good. The receptionist severely reacted to my 3 minute (!) delay, Dr. Keyser himself had about 10 minutes to spare for my very first appointment. What happened to evaluating someone's oral health and doing a decent examination? One can argue about whether he made some bad decisions about the problem in question - I think he did - but that is arbitrary. What is not arbitrary that he did not return my phone calls that involved making a decision on the problematic tooth - TWICE. The cleaning was decent, but again very very rushed (no dental floss or toothbrush to go with - no biggy, but elsewhere you still get this nice touch). So I simply decided to go back to my old dentist regarding this particular problem, and will keep hunting for a decent FiDi dentist. In the meantime: Dr. Keyser might be a good dentist, but he is clearly swamped and that is not good for his patients. read more

Went here for several years and prices were high and service was so so. There were several times I had an appointment and had to wait 20-40 mins to be seen I also had a situation where the front desk person called me and yelled at me about the bill. Equipment was older and office needs upgrade. I found another dentist in the city who's prices are 30-40% and the quality/efficiency. I alo had to get a root cancel re-done by a specialist years after Dr Keyer did the original root canal. My advice is to go to a specialist if you need a root canal. read more

Can't praise Dr. Keyser and crew enough. I've been going here for 2 years now and have been very satisfied with my own personal care. What really sets Dr. Keyser and crew ahead of everyone else is how they treated my Mom when she had a dental emergency while visiting from Ireland. My Mom cracked a tooth at the start of her vacation and needed to get it checked out. Dr. Keyser got her an appointment immediately, took an x-ray and confirmed everything would be fine until she returned home. The total cost of this amazing service was ZERO. How amazing is that? Dr. Keyser appreciated that my Mom was just visiting (didn't have US insurance) and did the work pro bono. I can't thank you and your crew enough Dr. Keyser. I'm actually looking forward to my next dentist appointment (never thought I'd say that). read more

Now, nobody loves the dentist. However, I myself fear the dentist more than others because my grandmother--also named Arlene--- ACTUALLY DIED ON THE DENTIST CHAIR in the late 50's after being put under for an extraction. True story! They came back to operate and she was dead. I know i tend to lie a lot about historical events, but this is actually true! So to me: DENTIST=DEATH. I went to this dentist because he was highly recommended here on yelp, he's near my work, and takes my insurance. And--dear god--- it's been 3 YEARS. WOW. One thing i hate more than anything is funny dentists. You know, the type of dentist who says "Let's get to the ROOT of this problem" or "I sense you are into frilly red undergarments, how would you like a giant needle in your molar?" I freaking HATE that. This guy made me laugh on several occasions for no other reason than the dude was REALLY into teeth. I learned tons of stuff about the PH levels of saliva, and how tarter build-up can actually PREVENT tooth decay. who woulda thunk! In short what i'm saying is this dude ROCKS. He's a rare guy who's got mad love for dentistry.. And he doesn't put on any showy sales pitches neither. Call him. read more

Dr. Keyser did a fantastic job on a root canal/crown for me last year. He is a great dentist, UOP alumni (awesome!) and seems like a genuinely nice guy. That being said, my one-star review goes straight to the staff. No matter how awesome Dr. K was, I can't get over the fact that every single time I call, his staff is uncaring and unprofessional. Last year the office staff had problems accurately quoting me for a root canal/crown. I called multiple times and ALL of my messages were unanswered. In fact, I didn't have a solid idea of what I was going to pay until I went in for my exam. It was like $900 out of pocket...I'm a student and it would have been great to prepare for that. I called recently to ask about an appointment for a cavity I may have. I was not-so-happily greeted by "Shirley" who put me on hold three different times. She told me it would be three+ months for an appointment. Seriously? I asked why it would take so long (I know cleanings are scheduled this far out, but I was not calling for a cleaning) she sighed heavily and put me back on hold. After about 5 more minutes of silence, I hung up out of frustration. I just want to check out a cavity, for goodness sake! So, I love the Dr.'s work but I can't get past how the staff treat me any time I need something. I am a low maintenance, compliant patient who pays out of pocket. I don't need to be treated like a problem. I will be looking for a new dentist due to my consistently poor experiences. Too bad for me...and Dr. Keyser's practice. read more

From reading the reviews here, I would have figured I was visiting Jesus the man himself. I must have caught these guys on the wrong day because I caught neither the great sense of humor that everyone has raved about or the wonderful dentist cleaning. Honestly, I walked out a bit disappointed. I had booked an appointment at 9:30am. I have no idea why, because I'm always running a few minutes late. I must have figured that I should at least try to show my face in the office that morning after my appointment. Anyway, since I was a new patient, they asked that I be there 15 min early to fill out paper work. The day of my appointment, I arrived at the office at 9:30am. Well, I felt sorta bad since they had called me the previous day to be there a bit early, and well... I only made it to my appointment on-time, not early. I however didn't expect them to cut down on my appointment!?! Jeremy, my hygienist for the day, informed me that he might not be able to get through the whole cleaning and that I might need to book a 2nd appointment since I was 15 min "late". Ummm, what?! Book a 2nd appointment?! That's a bit draconian, isn't it??? For being a few minutes late? It's not like the place was rocking with waiting patients. The place was quiet that morning, even peaceful, I would say. After my cleaning, I got to meet Dr. Keyser. The guy is a pretty cool man. No real complaints there. It's pretty evident that the guy is still a pretty young man, which has it's ups and downs. He came off as pretty normal to me, nothing really super up and nothing really super down. Pretty normal guy, but I like normal, cuz I'm pretty normal too. Anyway, suffice it to say, I didnt feel like I got the rockstar treatment that morning. And in hindsight, such unreasonable expectations is just destiny for disappointment. read more

"Oh no - the dentist! Ahhhhh!!!!!" That used to be my reaction whenever 6 months would go by and I'd have the inevitable cleaning reminder come up. After awhile, I ended up so anti-dentist that I totally blew off all dentistry for 5 years before freaking myself out about a sore tooth and convincing myself that I ate too much candy and probably had 1,000 cavities. To assuage my fears, I Yelped dentists in the neighborhood, stumbled upon Dr. Keyser, and decided to give it a go... That was over a year ago and I've now been to see Dr. Keyser 5 times since. Every time I've seen him, I've left happier than I came into the office (yes, that's the opposite reaction I'd had with every other dentist in my life before him). He's charismatic, gentle, and most importantly, he's extremely knowledgeable about what he's doing in your mouth. Fortunately my 1,000 cavities only turned out to be one small one (and then another small one this year, oops), but both times he's filled them I was comfortable the entire time and that's a product of his fine craft. Dr. Keyser is great, and the staff and hygienists are wonderful as well. I'm planning on not brushing for the next few months so I'll have more reason to go in and pay them additional visits ;-). If you're looking for a dentist in the city, I cannot recommend Dr. Keyser highly enough! read more

Like everyone said he was fantastic and right away I felt comfortable that he wouldn't push unnecessary services on me to make a quick buck. HOWEVER it's 6 months later and time for a teeth cleaning. Along with a new job came a new insurance plan and Dr. Keyer turned out to be out of network. But I wanted to continue seeing Dr. Keyser and was told by the insurance company to have his office send over an estimate so I would know what I was responsible for. And this is where you get screwed cuz the front desk doesn't care cuz their dr's so popular they don't care about current patients anymore. His office informed me they don't do estimates for cleanings let alone anything over $1500. So essentially patients won't have a clue how much they'll owe??? So if you need $1400 worth of work, they still can't work with your insurance??? The front desk seemed to think that was perfectly reasonable and couldn't care less they'd lose a current patient. Yeah, I get why they shouldn't have to submit paperwork for every new joe schmo but how hard is it to fax something over for a current patient? Yes I like Dr. Keyser but I'm not sure if he's worth the hassle and moolah. read more