Premium prices, inferior service.
When we initially worked with Matrix Kitchens on the design of our kitchen we were excited. However, during the design process Graham was trying to pressure us in to accepting a design which HE wanted and wasn't listening to what WE wanted. Eventually - after weeks of this - he conceded! Yes that's right, we are grateful we were allowed to have the simpler design which we wanted.
Once the work started with our old kitchen demolished, and the new one being installed, it became apparent that Graham and his team had made multiple calculation errors, costing us A LOT of time (months of delays), more money, stress and inconvenience. He also hadn't ordered some of the required fittings in time for the actual kitchen install, but for some unknown reason, waited until the kitchen was practically finished to order this and then had the audacity to blame covid and Brexit! Had he ordered these parts in time (as per the plans), then this wouldn't have been an issue.
He had also made some design changes on the plans, which were NOT as discussed and agreed. He never once owned up to his mistakes, but would always blame us or find another excuse, and getting a response from him or his team, could sometimes take weeks. A couple of times he changed the time and date when his kitchen installer would be working, and this impacted our general contractor (who had to do the electrics, plumbing etc). He didn't seem to care about the impact this had on the contractor. Graham had our money (you have to pay before he will start any work), so there was nothing in it for him to ensure we are happy customers.
We are mostly happy with the design of our kitchen, but feel we had to battle with Graham to get it the way we wanted (and we had to pay more money to fix HIS mistakes, some of which were from him not listening to how we wanted our kitchen BEFORE the kitchen was ordered and installed, other errors were in his calculations).
I wouldn't recommend Matrix Kitchens. It's just not worth the money or hassle. read more