Sadly, the staff (as I often find in Berlin), needs some serious customer service training. The sour-faced woman sitting at the desk of this empty shop didn't have the decency to lift her head to answer any questions we had. We were obviously interrupting her from texting or whatever she was doing but as we weren't even given the politeness of eye contact (let alone a smile or offer of help). We exited immediately, leaving her alone in the empty shop.
We walked up Schönhauser Allee (nr. 91), to another pillow/mattress shop on the corner of Wisbeyerstr. called MFO Matratzen. There we were welcomed with a friendly smile and we bought the items we set out to buy.
I sincerely hope this unfriendly and rude service at Matratzen Concord does not run throughout all their stores as no amount of balloons outside their shops will tempt me to shop there again (and I have several rental apartments).!!!
Your loss Matratzen Concord! read more