Below is my true experience. I wish to see improvement, but for now, I don't have high hope…read more "Frustration" is an understatement. Since I can't swear here, consider every time UPS is mentioned, I'm using it that way.
UPS (Finland) is a corrupted organization that systematically reduces costs by NOT attempting to deliver parcels to customers. Data say the last mile delivery makes up about 65-80% of the delivery cost for parcel services. It's a conscious and unethical decision if they regularly take the senders'(in this case, Amazon's) money for home delivery yet make the receivers do their leg work.
Where I live, I have experienced repetitive fraudulent home delivery attempts - I've specified the parcel to be delivered to my home address and stayed home on the days when UPS was "out for delivery" according to the tracking data. Then around mid-day, I get a tracking update saying "Customer was not available when UPS attempted delivery. Will deliver to a nearby UPS Access Point™ ...."
I have my desk against a window facing the driveway. No UPS delivery van or personnel showed up prior to that update. And I have surveillance footage to prove it. The UPS driver was probably sitting somewhere and marking parcels in his van as "delivered" in batch.
The same frustration happened to 4 parcels addressed to me in less than 2 months.
What's worse, the UPS Finland customer service is perfunctory at best. For the recent parcel that went 'not home.. redirect', I made 3 calls to UPS customer service requesting redelivery - got hung up once, and promised twice that they are going to redelivery the parcel in max 2 days. Guess what? Nothing moved after a whole week!
Now I can't get the products I paid for, unless I go in the snow to a remote location that is in every sense not qualified as an "Access Point", and waste half a day for it. (This is an insult because I DID NOTHING WRONG and picking up the fraudulent "not home.. redirect" parcel means I CAVED IN!) If I get into an accident because UPS didn't do its job, I doubt UPS will compensate me for that. They never acknowledge such fraudulent 'delivery attempts' ever happened!
Even worse I can't get a refund, because the seller can only issue a refund when they get the returned parcel back (takes 3 weeks to automatically initiate a return, if no customer picks up).