Here's a polished, professional version of your review that keeps your frustration clear while…read morestrengthening the tone and impact: I've been purchasing furniture from Mathis Brothers/Ashley for over 10 years, but after my most recent experience, I'm not sure I'll return. I originally purchased two items, but when I went to schedule pickup, only one item appeared on my receipt. After resolving that issue, I discovered the painting I purchased wouldn't fit in my car. I attempted to rent a truck, but due to Memorial Day, none were available. I called the store four separate times for assistance and follow-up, and no one ever returned my calls. Frustrated by the lack of communication, I drove over 30 minutes to the store--only to find out they had sold my painting to someone else. While my salesperson did apologize, the overall experience reflects extremely poor customer service. To make matters worse, one of the sales associates claimed he had called me, which was simply not true--I never received a call. After more than a decade of being a customer, this was incredibly disappointing. Mistakes happen, but what matters is accountability and making it right. Unfortunately, that didn't happen here. Mathis, you need to do better. Customer service should be a core value, not an afterthought. If you want, I can also make a shorter, more punchy version for Google/Yelp or a more formal escalation version to send to corporate.

I knew what I wanted walking in a nice sturdy bookcase! As I entered I was greeted and left to…read morebrowse. as I looked through out the clearance items, cause yes, I'm looking for a deal. I found a bookcase (right size and color) and knew it was it. I noticed a young man walking around with a pad, he appeared to be marking items down, I approached him and asked about the bookcase and he took $100 bucks off on the spot! It's my lucky day, I got what I wanted and made room in clearance for more great merchandise!

I cant say enuf good things about our experience! They were so helpful when we were purchasing…read morethe mattress. Our original plan was to visit other stores, but the service and the PRICE made Oklahoma Matress our one and only stop

Buying a mattress seems to get harder each time you do it, but Jim and his team made this process…read moremuch easier. They were very supportive of our needs and would not rest until we were more than satisfied with our new bed. Prices are unbeatable, and customer service is off the charts good! I also think any name brand out there can't beat their quality standards either. We will be back when we need a new mattress in the future!

We recieved a sofa and over sized chair from them yesterday. The furniture and delivery were…read morewonderful. Very friendly and polite. The furniture quality is like brand new from big box stores. Overall very pleased and will buy from them again.

Haggard's Fine Furniture is the most amazing source of furniture in the Oklahoma City area. There…read moreis a good reason they have been in business for over 100 years -- They sell great furniture of the best reliable brands, they provide many styles and colors on their showroom floor, and their customer service is truly impeccable! The value of their furniture is great. Start your furniture shopping at Haggard's -- you won't regret it.

I fell in love with an Amish-made, Mission-style bedroom suite I found here…read more I wasn't, however, quite ready to spend $12,000.00 and wait twelve weeks for the suite to be custom made and delivered to my door, free white glove set-up or not. Exceptionally detailed, friendly help. I ended up buying another bedroom suite, but I still think about that bedroom suite at Haggards. Don't go expecting funk. This place is full of good quality furniture in traditional styles. (Mission/Arts & Crafts seems to be as "modern" as the stuff here gets.)

I wish I didn't have to give them a star at all this place is a scam. I am a disabled woman and I…read morelive on a fixed income and I purchased a bed from mattress by appointment in September and they told me I would be receiving a brand new bed for $500 well when the owner brought me my bed I had noticed that the bed was the bed off the showroom floor and it was already broken in from all the different people that have came into the store so when I contacted the store the owner and told him about my problem he told me that he wasn't going to replace the bed and remind you I had financed the bed and I owed them their money so I contacted them to see if they could help me out and they weren't any help so now in November the box spring finally broke down and when I contacted the financial company again about the bed and that I wasn't going to pay the full price for a used bed they threatened me by saying that they will come and get it so now I'm stuck with a broken bed and I don't have any money to replace it myself. Oh yeah I forgot to tell you that I also paid the owner an extra $135 to upgrade the bed for a better mattress and I didn't receive it and when I asked the owner about that he told me that it was for the delivery and taxes. So I'm just trying to worn people to not buy a bed from mattress by appointment they will have you thinking that you're getting a new bed but instead you will get the one off the showroom floor that several people have sat and laid down on

I love this store. They gave me a great deal on a mattress the financing was easy. Such great…read moreservice!

Went in for a king mattress, got a great deal on a sealy hybrid ! Friendly staff, highly recommend…read morestopping by if you need a bed.

The owner was more than kind. He treated us like family and used this machine to show what kind of…read morepressure our body presented. The owner used this information to give us an assessment of the best mattresses that fit that requirement and why it was necessary. He then went to explain as we laid on each mattress, why it was he suggested that specific one and how it affected our spinal alignment. The owner also stayed past hours to show us a massage chair and tell us a little of his story of how he created the business. It was a blessing to meet the man, and I think anyone that has the pleasure would feel the same way.

Huge fan of homegoods in general and love this location! I live in north okc almost edmond and…read moretravel here every other month. While it is a haul of a drive i always find something every single trip! They have a fantastic kitchen section. Everything from their cookware (brands such as: le creuset, cuisinart, kitchen aid etc). I've bought Ralph Lauren drinkware from here, Kate space kitchen towels all for a fraction of the retail price. They carry an abundant amount of lamps here again brands like Ralph Lauren, Kate spade etc. they even have a lot of furniture such as recliners, end tables, floor lamps etc. If you're in need for a larger mirror get them here I've purchased all mine for above my bathrooms here. I also buy a lot of toys for my son like Melissa and Doug and the absolute best bedroom decor for kiddos! They have the absolute cutest things we're talking like pottery barn kids accents for a fraction of the cost! I feel so accomplished when i ship here and excited to use my new items. This place is fantastic for any of your home or gift needs i promise!

I really enjoy shopping at Home Goods for many reasons including: great prices, huge variety and…read moreselections of items, friendly employees, and the quality of the goods. It thrills me that I can find exactly what I'm looking for that is both high quality and affordable. If you're unfamiliar with Home Goods they sell everything from decor, kitchen cooking items/utensils, outdoor and seasonal goods, rugs, furniture, lamps, mirrors, pet supplies, bathroom things and more!