Got my sweet girl from here about a month ago. She has changed my life completely, I didn't know I…read morecould feel happiness like this before. Thank you Five Acres for taking such good care of her. The cats here are very well taken care of, happy and healthy. You can tell the employees here truly do care and love for the animals like they're their own. We came in "just to look" and walked away with our baby within 45 minutes. The adoption process is very smooth, and I love how you're able to interact with all of the cats to meet them before making your decision. Such a wonderful place.

Since moving here, I've been hoping to find an organization to volunteer with. I decided to come…read morehere and check it out. I was impressed by the cleanliness and overall health of the animals. The cat house is amazing, and I loved how many cats were able to free roam around the offices and large room. So, I decided to start volunteering. In the couple of weeks I've been volunteering, I've been impressed with the staff. They work so hard and are so helpful to anyone who comes in. They genuinely care about the work they do and every single fur ball they meet. The place is so clean without having that whole medicinal and cold vibe you see in some shelters. The cats are generally happy and have all sorts of enrichment opportunities at their disposal. Five Acres also does a ton of services for the community. There's an entire area and staff dedicated solely to helping pet owners in need. That's awesome for anyone struggling to get back on their feet.

We adopted a rescued kitten 2 years ago. The whole experience was outstanding. Sadly, this week one…read moreof our elder cats passed away. The APA staff (Todd and Isabelle) were so kind, compassionate and helpful with her remains. We are so grateful.

My dog Rocky was surrendered by someone who is not the legal owner and adopted the very next day…read morewith NO VERIFICATION, I showed them proof of ownership through documentation and microchip information. They have refused to help me in any way. I would encourage them to take accountability for their mistake. The apa shelter needs to verify ownership of these pets before adopting them out so quickly and PERMANENTLY separating a pet from its owner. I quote "The APA is a non-profit organization dedicated to bringing people and pets together"

Prior to sending my dog Connolly, I read every single review I could find. I didn't sleep a wink…read morethe night before he was dropped off and even shed a tear or two. I can now, without a shadow of a doubt, say sending him to Sorenson was one of the best decisions I have ever made. Connie has jumped out of a moving car (luckily turning into a driveway), broken a plate glass door, and threatened to rupture ear drums with his piercing demand barking to name a few. When visiting him for his coming home training, he was truly a changed dog. He was calm, attentive, and eager to show what he learned. THIS was the goal. I have trained my previous dogs, but had finally met my match. I am so confident that he has the tools now to succeed and expand his world by getting to go places and meet new people. Max was our trainer. I highly recommend him and suggest you request him. When I went for MY training for how to continue this work at home, it was clear to see he loved my dog and my dog absolutely loves him. Connolly is an Irish Setter mix and stubborn as heck, for him to adore the person who has effectively stopped him from being a little tyrant speaks volumes. Max gave us detailed instructions as well as amazing photos and updates throughout Connie's stay. It is clear that this isn't just a job for Max, dogs are his passion. He did the arduous task of training Connie and it is now up to me to reinforce all that he has learned so he doesn't lose it! So person at their wits end with the dog they love, I hope this review calms any nerves you may have about sending your dog to Sorenson for training. Ask for Max, I promise you won't regret your decision!

Paid $2000 fro a month of dog training. Then got hit up for an e collar that I was told cost $215…read more Went back next day to get an e collar and they tried a switch and bait wanting to charge me $285. They train by shocking the dog. That's lazy so called training. And paid extra for unleash training which doesn't work unless you shock them. Taking my dog to a real trainer that doesn't use a shock collar and I get to be involved not just a for an hour but every class. Save your money and frustrations. There are less expensive real trainers that don't use E collars and you don't have to board them.

I had my two kitties spayed and neutered there. Everything went well, the price was very reasonable…read moreand they were also microchipped! I had to make their appointment a month in advance, but once in, all went smoothly! The staff was also amazing and very friendly! They also do feral cats.

They have been specialized in cats since January 1st if 2021 and no one told us that before we took…read moreour dog there and when we went to a different place to get a cone bc they didn't provide one after surgery he started bleeding really bad and they had to put him under and give him stitches. He could have died if we didnt catch it in time. I do not recommend this place at all. They cut and artery and nicked other stuff. DO NOT go to them ever. That video was taken after his second surgery that day bc the people at hearts second chance fucked up.

Good customer service. Very responsive. We were rehoming kittens that were abandoned. Would…read morerecommend.

Finally, a success story! I've been eagerly awaiting the day I found a dog and would take one home…read more I checked the website before I left to make sure the one I wanted to see was still there and he was. It had been several months since I was here last and I couldn't remember what the protocol was for visits. Once I got inside, the man at the desk told me I could look around and then fill out a form about the one(s) I was interested in. When you first walk in, the cat wing is on left near the front desk; there's two hallways with dogs on the left, and the puppies and critters are on the right. I heard straight to the puppies, took one peek at him, and immediately went to the front to fill out the paperwork. After what seemed like a while, I was granted my visit. He took to me right away and I knew I was going to take him home. After the woman came here in to finalize the paperwork, she told me to go to the front to finalize his pet insurance. Things got a little chaotic because as I was in the middle of finishing his insurance, I was called by the other side to finalize his paperwork. We got everything straightened out, but it'd be nice if a better system were in place. Regardless, I finally got the puppy I wanted and was pleased with the service.

Great spot for our fur-children! Needed a place to let them hang out while we went to Cards game…read moreduring a stop in STL and I contacted them a couple of weeks ahead of time as it was going to be on Memorial Day. Was able to have all my questions answered via email and completed all applications and requirements this way as well. Love the efficiency! We were two couples with one dog each and they let us have the family rate for two dogs, which was great! Dropped them off from about 10:30am - 6pm without any hassle at all. The folks we spoke with were very helpful and judging by the pups attitude when we picked them up it seems they had a nice stay. If it wasn't for Downtown Dogs STL we probably wouldn't have been able to make the Cards game happen so we are very thankful for them being open on Memorial Day and taking care of our furry kids. Thank you!

Only reason they have one star is when initially left my baby with them he was six months and…read moreseemed to have a nice time but that was one day! I went out of town for a weekend, my baby had the runs and was scratched he was so shaken up. I called the owner and she claimed she took good care of my small pup. I'm glad this place is shut down. They do not take good care of the pups. I trust my intuition and she claimed my dog was so quiet and scared due to the big dogs barking. Don't believe and never took him back.

I rescued my my dog Aspen from APA. One day he crash couldn't stand and we had a rush to a vet. He…read morewas diagnosed with Addison's disease. He's a Great Pyrenees breed. He was given a Zycortal shot which gave him seizures. I recommend they put him on the alternative medicine pill form. Eventually, they agreed without taking another blood test. He crashed again in September 2025. This time an emergency and the old vet would not see him. I took him to Dr. Binder's who used to care for my dog's years ago and I adored. They had me bring him in immediately to VSS Animal hospital for critical conditions. Aspen was having an Addictions crisis. Dr. Binders team saved my dogs life.life and were very professional. VSS the same. They were concerned about my dog and not money. I am now on a plan and Aspen is doing much better. Even ornery... Hugs and thank you Both of my pups are seen now Aspen and Cara

My family and I have been clients of Binder for more than 20 years and have helped care for our…read morefurry loved ones through every stage of their lives. They are able to accommodate short-notice appointments, preventive care, and anything in-between. They are welcoming to all different social-levels of the animals and make arrangements for dogs who are particularly scared of the vet! I can't say enough wonderful things about this place and recommend them to anyone I can!

UNBELIEVEABLE!!! We…read morehave been loyal to this place for some time now and when we bring our elderly dog in for blood work we leave with a limp, lifeless dog. They decided to take blood through the carotid artery which put him into a major seizure. We heard wrestling and screaming from the back. They come out with no sympathy for the mistake they made and handed us an almost lifeless dog and then proceeded to guilt trip us by saying "I doubt he will make it but you will feel guilty if you don't at least try to take him to the hospital" We get to the hospital and the doctor there said that "THEY MADE A HUGE MISTAKE!! They should NEVER of taken blood through the carotid at this dogs age. I BLAME WESTGATE FOR THE EARLY EXPIRATION OF MY DOG! NEVER STEP FOOT IN THIS LOCATION OR THEIR SISTER LOCATION BY 24 HOUR FITNESS ON CLAYTON AND BAXTER!!! After all of this happens we try to call and get some answers from the owner of the clinic to see why they decided to stick a large needle in my elderly dogs neck. We were not permitted to talk with the doctor, instead we were halted by the extremely rude receptionist who insisted on saying they have nothing more to say and when she could tell the sadness and anger in our voice she made it all about herself saying she felt threatened. I mean get some customer service. The owner of this place is a complete moron if he is allowing someone like that to run his place. I am speaking about the older, much less attractive receptionist at the Ballwin location (Not Jessie-she was always super nice) How unfortunate, but I guess its life.... Please take this into your decision on which vet to go to....DO NOT make the same mistake we did.

I've taken both of my dogs to Westgate for several years now and have always been pleased with…read moretheir service. We used to see Dr. Early, but now we see Dr. Howard and both are very good at what they do. Everyone is friendly and the service is excellent too. They're not pushy and don't every force extra tests on you, plus they're reasonable compared to other vets. Westgate offers a clean, friendly, and simple environment. It's no frills, which makes it even better! I'd highly recommend Westgate for all of your pet's medical needs.