If I could rate it zero stars I would. If you or your children have allergies please beware of this business and Keep reading : Here's why So very rude and unprofessional. Zero standards for health and safety and zero precautions taken for children's allergies! Had contacted the owner of this business regarding a serious error made regarding a child's allergy . Lisa was the caterer for our team during a hockey tournament . We submitted an order form well in advance with all allergies clearly stated. (The one in reference being an egg allergy ) There was correspondence and confirmation that this could be accommodated. When the meals were delivered the container was clearly marked "no eggs". When there was a mayonnaise substance leaking from the "chicken wrap" the child didn't eat it thankfully. When I called to confirm if this was an egg free dressing I was given the most unprofessional response. She said" it was chicken salad wrap "and she didn't even think of mayonnaise having eggs. ?? I'm sorry if you are a licensed caterer and chef your should know this , she obviously did not have specific professional practices in place for dealing with allergies. The owner Lisa was angry stated that she didn't "sign up for" dealing with allergies. I continued to say that was an unacceptable answer as she is the caterer and approved the order and labeled the box egg free. When I asked for an explanation as to why she approved being able to accommodate the allergy and clearly marked the box no egg , if she didn't feel comfortable doing so and that the child would have had a serious reaction had he trusted the label and gone ahead and eaten it . She then proceeded to tell me that I shouldn't have put my child in that position . This is completely not a responsible explanation and very unprofessional and most of all dangerous. When a caterer says she can accommodate an allergy the customer should be able to 100% trust that they will take all the necessary precautions when accommodating someone with an allergy especially a child . She should not be putting the blame of her negligence on the customer . This business should have to go through serious training for food safety and should be checked for a proper catering license , there is no way she has one and if she does or should be in questioned . I have reported her to the BBB and I will be contacting our league to make sure they don't use her in the future! read more

Wonderful people and food. We had Lisa and Jeremy prepare the meal for a party of 14 people. Lisa met with me within 12 hours of my inquiry, helped me plan a beautiful menu that accommodated a nut allergy, gluten free and Halal restrictions. We had beautiful charcuterie (not Halal) followed by wonderful salads, and a beautifully prepared meal of salmon and Halal chicken, with mashed potatoes and roasted vegetables. Dessert was a decadent baked lemon cheesecake and a rich chocolate mousse. Everyone thoroughly enjoyed the meal and the experience of watching Lisa and Jeremy work. They made themselves at home in my kitchen, were invisible while we ate and then returned to serve dessert. The prices were better than I would have paid to take the group out for dinner, and the food met all of our requirements and exceeded our expectations - and with leftovers. Thank Lisa and Jeremy. We loved our meal. read more

Pretty straightforward really: Lisa (Garvie) took our money and didn't honour our contract. She promised a refund but never sent a cent. We asked if she needed to pay in installments. She responded by ignoring our emails and text messages. read more

Was just at a wedding recently and was not impressed. There was something gritty in the mashed potatoes (hurt my teeth!) and the paella had mussels that were unopened (a complete no no!) Serving unopened mussels can make someone very sick. Most of the food was bought from Costco. Frozen vegetables etc. Very mediocre and forgettable. When they left there was a mess all over the tables that we had to clean up. Not impressed at all. read more

BEWARE ...OF REAL MEALS FROM MASTER TOUCH CATERING I signed up for this for a gift for my mom's 79th birthday. I don't live in Nanaimo and trusted Lisa who was quick to take my money but seemed to have forgotten about the service promised. However I did write her that day to follow up. She seemed not to have a handle on what was going on. After saying I didn't want a delivery of a meal on the day of the birthday I clearly outlined that prior she still delivered a meal but not to my Mom but to one of her neighbor's .. and since this neighbor wasn't home her "delivery lady" just left it outside on the porch. Anyone in the food service industry should know the dangers of leaving food out with out proper refrigeration or holding temperature When I questioned her about this practice she said she does this for clients when they are not home to accept the food. I cancelled the service since I care about my Mom's health . It took me over a week to get my refund. I didn't badger her, however as a business owner I felt it prudent to let her know why I cancelled the service. I know if someone took the time to explain to me where I may have dropped the ball. I would appreciate it. If I felt she had been genuinely sorry and this was just a all a big mistake I would have left it at that but she did not take any responsibility blamed her delivery driver then admitted its standard practice to leave food outside people homes. and to top it off she said what I said "was harassment, bullying or insults " She has said she has blocked me on Facebook I imagine this was to assure I couldn't leave a bad review on her facebook site. Also just a side note.. on her website she has pictures of steak and desert and a appetizer , after doing some investigation these are stock photo's used all over the internet not a true representing of her actual food.. read more

Do your homework before you hire Masters Touch Catering....Lisa catered our formal event and wore sandals without socks while carving the roast beef. I did not find this appropriate attire...Food ran out and we were promised homenade desserts and got Costco ones....Make sure you get everything in writing and be vary wary about giving a deposit until everything that is promised is delivered... read more

When I first contacted Lisa about catering my wedding she was eager to meet with me, sign the contract and get my money. She left me a voicemail, and even started texting me when I didn't get back to her that day. That was probably the last I heard from her for a few months. I Left her voicemails at her business phone number on 2 separate occasions asking her some important questions that related to our event. No response. I followed up these phone calls with an email. No response. Finally, I decided to contact her via Facebook because she so frequently kept that up to date. Well she got back to my first questions, and then stopped answering those Facebook messages as well. She did, however, make it into my office right away when there was money involved. She even came to my personal residence to pick up her cheques. Our tasting dinner was completely out of the questions since I could not get a hold of this Lady to save my life! Myself, my groom, and my parents were starting to wondering if she would show up because she was so absent in the weeks leading up to the wedding. Well, she did show up! Dinner was on time and her staff were friendly towards us. Our experiences with Lisa's staff on the day of the event were good, until we starting hearing some absolutely shocking things after the fact. We were told that one of the people in the kitchen overheard one of the staff calling the mother of the groom a "B!t*h" or "F*#k!ng B!t*h". Of course we didn't know this until the day after the wedding - NOT impressed. And that brings me to the food. We went with the Paella, because it was their "signature dish". So disappointing. The dish contained mussels, and a few people told me that they didn't even eat it because it contained unopened shellfish. I'm not much of a shellfish person but I am told serving unopened shellfish is a big NO-NO. The mussels that were opened had nothing in them like they had been dried out. The "local triple smoked sausage" in the dish were smokies. I was informed that people did not get roast beef, and that the tray was not filled, yet I was sent home with leftovers. When I asked Lisa about this, she said that she wanted to make sure I had leftovers or I would complain. I told her that was very strange, withholding food so that I would have leftovers when my wedding guests were clearly not satisfied. I hired a caterer to feed my guests, not to take home leftovers. The "seasonal vegetables" were frozen "Kirkland Signature" vegetables - that were undercooked, plain, and bland. People saw these frozen vegetables being opened, and it was confirmed with a trip to Costco where the exact vegetables can be found in the frozen food section for $7.95 a bag. Salads were not tossed, the dressing was simply dumped on top. The mixed greens were a tub of Costco spring mix. The "Traditional Greek Salad" didn't have any olives in it. Potatoes were described as lump and gritty. I let Lisa know that we were unhappy with our service, and she just said that I was insulting her and that her staff goes to church. She was extremely rude and unprofessional on the phone and would not offer any compensation when I expressed my dissatisfaction with her services. Instead, she told me to pay my bill or she would take me to small claims court. AWESOME. That is sure the right was to treat the customers who keep you in business. Do your homework before hiring this caterer. You could go to Costco and purchase the same pre-packaged food for a fraction of the price. Or just save yourself the hassle and find someone more reputable. Here are some convenient links that can attest to Lisa's food and (un)professionalism. PS - I've heard Spice of Life is AMAZING from many, many people and I wish we would have used them for the slight price difference that would have been well worth it! Google Reviews: Here is what others, and some of my guests had to say https://www.google.ca/search?q=masters+touch+catering&oq=masters+touch+catering&aqs=chrome..69i57j69i61j0l3.8603j0&sourceid=chrome&ie=UTF-8#lrd=lrd BBB: Master Touch Catering is NOT BBB Accredited. There has been a complaint filed with the BBB regarding "Problems with Product/Service" http://www.bbb.org/vancouver-island/business-reviews/caterers/masters-touch-catering-in-nanaimo-bc-29393/complaints#breakdown read more

Christmas 2019, we were given gift certificates for meals through Real Meals Nanaimo. We used one, the meal wasn't bad. It was soggy, but that's to be expected with hot meals delivered. Not long after, Covid happened. I sent a message to them through their Facebook page, asking if they would still honor gift certificates. They said no, because of Covid and costs, etc. This was understandable, so we just left it be. After some months, I heard that they were again accepting gift certificates. When I went to message them again to make an order, I noticed that I had been blocked and could no longer message them for some reason. I was never rude or anything when messaging them, just simply asked a question. My partner decided to message them to try and place an order using our gift certificates, and was also ignored and then blocked, for no real reason. These gift certificates are paid for, they have the money for them, but won't communicate or honor the certificates. Terrible customer service and sub par food. Our family member who was also gifted gift certificates got food poisoning after ordering through them, too. Would not recfomend. read more

At first, the Real Meals from Masters Touch delivered to our workplace seemed too good to be true. My first one was good, so I tried a few more things, as did my co-workers. Too good to be true was right. The odd thing was a hit, but we soon learned there were more misses than hits. The quality is not consistent. If you see Steak on the menu, read Hamburger. Many of the dishes are very dry (Stroganoff, Quiche, Salisbury Steak, to name a few). The Shepherd's Pie was less than 1'" thick, filled with raw frozen peas and carrots and covered with fake mashed potatoes that turn to watery mush by the next day. The ham was good but the scalloped potatoes were crunchy and cooked in a sauce from a jar - very odd tasting. Other dishes were covered in extremely salty sauces from a jar. Lots of Costco veggies of very poor quality are used. If it's healthy, home-made meals you're looking for, I recommend you stay away from Masters Touch. The food is of poor quality and the owner, Lisa, can be very rude. The service of delivering dinners for 4 to workplaces is a great idea. I just hope that someone who can actually cook good, healthy food would try their hand at it. My co-workers and I would sign up right away!! No more Masters Touch for us. read more

This person also runs Real Meals Nanaimo. We ordered 4 meals and 2 arrived, the other 2 didn't. After contacting via telephone and several emails we gave up and are now asking for a refund. Still haven't heard back from this person- obviously just doesn't care. A frustrating and disappointing experience. I would suggest looking elsewhere for a professional business with good reviews and a reputation, one that cares about providing their customers with good service and product. read more

My experience has very much mirrored that of Joy G. I too don't live in Nanaimo and trusted Lisa who was very quick to take my money and NOT to follow through. I have gotten repeated promises to provide the gift certificates purchased and to no avail. I have called her, emailed, posted on her Facebook. She will respond to public pleas on Facebook but nothing else - but only with promises and no follow through. When I requested (YET AGAIN) on Facebook for a refund of my $120, she actually had the audacity to say, "If you are not happy with how I am taking care of this, you can always call your credit card company and dispute the charge and they will credit your account. I'm surprised you hadn't thought of that already." Wow. Please stay away from her!! read more

Amazing isn't even the word! Lisa is an amazing cook! So creative and she loves what she does!