Love the boat, but they need a long hard lesson on customer service!
MasterCraft authorized, endorsed and encouraged their dealers around the country to sell a "Cash Rewards" program whereby customers were encouraged to buy into the program (buy-in varied from $1,000 to $3,000). After a 3 year period the customer was required to mail in required information where they would then be issued a rebate. Rebates varied from $5, 000 to $25, 000. The Cash Rewards group ended up being a fraud and filed BK. MasterCraft has chosen to ignore all of their loyal customers by putting all the blame on the CR folks even though MasterCraft encouraged, authorized and fully endorsed this program allowing their customers to be stolen from.
What a terrible example of customer service! What a shame from an organization that makes such high quality products! read more