If I could give a 0 rating I would.....Over 3 months ago, after a full ac/furnace job was done and a $500.00 rebate offered by the state....I am still waiting for all completed paperwork to be handed over so I can complete the rebate form.(which should have been sent to the state by Bryan and his company at the completion of the job and also sent to me at the same time which is stated on the rebate form). Email after email sent asking to provide all paperwork needed only to get a runaround and stalled.
On the 15th of Sept..Bryan stated, "I will have my office look into this by weeks end. The State moves very slowly but I will check to see if all your paperwork was submitted and that its being processed then we can go from there"
On the 16th...." just checked your file again and there is a note on the jacket that your rebates have been filled out and submitted to the State sometime in late June."
On the 17th..."Bryan...Please send me a copy of the rebate(s) application that your company filled out on my behalf sometime in late June and submitted to the State, and a copy of the application that was made to the Borough for the permits. Please scan same today and forward the documents to me via e-mail."
After talking with him on the phone today, he wants to come over to check the model and serial numbers on installed items to put on paperwork for rebate(which he states in a email was submitted in late June). He blames Tom his salesman, and everyone else for not doing their jobs and "he doesn't have a crystal ball" to see that everyone working for him has done their job correctly and on time, which, as the owner, is exactly his job. Next time...I will deal with Edison Heating and Cooling, they may cost a little more, but at least I won't have to deal with this incompetence. Shop elsewhere.... read more
