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    Master Radiator & Transmissions

    5.0 (1 review)

    Services - Master Radiator & Transmissions

    Auto transmission repair

    Transmission leak inspection

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    13 years ago

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    Von Kattengell Transmission Service - untitled

    Von Kattengell Transmission Service

    (12 reviews)

    I brought my vehicle in because it was leaking transmission fluid from the pan and was struggling…read moreto shift into Drive. They quoted me six days out but then suddenly called back 30 minutes later saying they could see it "right now." An hour later, they called and told me the transmission had "catastrophic internal failure" and could not be fixed. No codes, no other details. They insisted on this multiple times, clearly using fear to sell me a repair I didn't need. The only option they gave me was a new transmission for $3,500 - $4,000. When I was hesitant (on a 7-month-old transmission), the conversation was basically over. I paid the $90 diagnostic fee and declined the "repair." The staff's attitude immediately turned hostile. They aggressively told me to get my car out of their packed parking lot, fully aware it was in an unsafe condition to drive. I had to back it onto the street, where I ended up fixing it myself. I dropped the pan, replaced the leaking gasket, and refilled the fluid. The "catastrophic failure" turned out to be just low fluid pressure from the leak. After running it on jack stands to get the fluid circulating, the car engaged Drive and now shifts perfectly. Total cost for my repair: $60 and a weekend of my time. This shop is either grossly incompetent, completely apathetic, or actively predatory. Based on my experience, it's a combination of all three. They took my $90 for a "diagnostic" just to lie to my face. Do not trust them.

    On my way to NJ from Maryland, as I left the last gas station on the NJ turnpike, I started to have…read moreshifting issues. I finally made it to my destination. I called around for help, and was referred by someone to give Eric a call. I called Eric, let him know what the issue was. I just asked him to replace my transmission. He installed a perfecally rebuilt unit in my H2. After I got it back it ran like it was brand new. Everytime I called Eric he answered the phone. Eric also have to troubleshooted another issue which he solved right away. More than likely is was the cause of my transmission failure. Even though it was over a holiday, Eric did not quit until my H2 was 100%. If I ever need another transmission for my other vehicles, I will bring them to Eric. I trust his work, and he was professional during every phone call. I will send anyone to him, for his services. I got my truck back, it was in a great condition. Drove back to Maryland with no one issue. I called back, and asked him several additional questions. He answered all of them. I can't say enough that he was very knowledgeable of his craft, a true professional, and a scholar. Eric Thank you so much for what you did for me. I will always appreciate you and the services you provided me, when I was in need. Excellent value for my service I received.

    Master Radiator & Transmissions - transmissionrepair - Updated May 2026

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