Very frustrating experience. We called Master Plan Builders for an estimate on an outdoor construction project. Things seemed great... knowledgeable, friendly, reasonable price, if not always the quickest to respond. We agreed to use his service, started having conversations about materials and such. Kept getting "I'll get you a contract tomorrow"; "I'm super busy but will get it to you after the weekend", etc. I finally contact him over a WEEK after the last response to be told he decided to pass on the project. Being overcommitted or having insufficient labor is one thing, leaving your customers hanging on what you know is a time-sensitive project, without even bothering to tell them that you can't follow through is quite another. A little common courtesy might have given us enough time to find an alternative. Seems like a nice enough guy, but use caution until you have a contract in hand. read more