Yvette has been so incredibly helpful with her feedback with regards to questions I had about my…read morewood burning stove and chimney cleaning. Although I was unable to get an appointment with AIM based on my schedule....she was still going well beyond to help me out with questions I had. She was very thorough that I now know what I personally need to look for with regards to my fireplace. I will definately be using AIM in moving forward with maintaining my fireplace. Linda

From the owner: If you have not received a response within 72 hours, please contact us thru our on line platforms…read more Thank you, now to read a bit about us.. Our thorough sweep service is assisted by a powerful vacuum that helps to prevent soot, dust or debris from entering your home atmosphere. Also, to help keep your home as clean as possible, we lay drop clothes in front of your unit to protect your flooring and hearth. Metal or Poly Brushes are typed and sized to fit your chimney flue materials and dimensions exactly for the best possible effect on soot removal. Every chimney and appliance serviced receives a thorough BASIC Homeowner Evaluation of all visible areas. All we ask is that the unit NOT be in operation for 12 hours prior to our visit and especially when we arrive and the firebox be cleared of debris

I have used the Fireplace Stop numerous times - from annual maintenance to conversion of a wood…read moreburning to gas. Unfortunately, I have found their customer service lacking of late. We have had a few appointments scheduled and get moved to accommodate others. This is unacceptable. Definitely not the way to treat years long customers.

I had a fireplace that needed a transfer pipe replaced. (I originally hired another company and it…read morewas recommended that's all my unit would need). The unit had always been maintained and was in excellent working order. I had Andrew come out and told me the whole system would need to be removed and replaced, in excess of $10000.00. That was his 'deal' he was giving me!!! He knew we were selling our family home, and when I declined his offer to have everything ripped out and replaced, he continued to send me text messages referencing, if I didn't get this done, I would depreciate the value of my home because of blemishes etc. I found him unprofessional to say the least and stopped replying to his constant messages telling me it was 'the only approach to get my house on the market' and 'it would be too costly to have it all removed. Save your money and shop around..... I was warned to not deal with this company, but I always like to have my own opinion/experience before I make my own mind up.

Warning: Do not hire this firm. Four years ago, the owner of this firm installed a gas stove in my…read morehome. He charged me over $1,100. This week, another technician who repaired the stove pointed out that a plate was not covering the electrical wiring behind the stove's kick plate. So, for four years, my family and I were using a GAS stove with exposed wiring just behind the kick plate. The owner came by today with a "colleague" to "investigate." His colleague admitted that a plate should cover the exposed wiring. Rather than admit this grievous oversight, the owner offered up this absurd explanation: Someone else removed the plate in the four years since the original installation. No one removed the plate. No one. Why would anyone do that? He also claims that he installed a shut off valve. I have asked the TSSA to launch an investigation. Save yourself the risk and trouble my family has unknowingly endured for four years. I urge you to choose another contractor. The owner will no doubt respond to this warning with denials and accusations. You can believe him if you want to but, if you do, you will regret it.

Nick did an amazing job running a gas line for my bbq. He provided a quote quickly, did a phone…read moreconsultation and answered a bunch of my questions over email. He did a very clean install, ensured it was hooked up safely and did a check of my water heater as well. He checked the meter and painted the rusted piping from the gas company. He was in and out with his assistant and was extremely friendly. I highly recommend him for all your gas needs!

Company: Discount Heating & Cooling Location: 781 Freemont…read moreCt, Innisfil, Ontario Phone: (416) 833-4031 I had a very disappointing experience with this company. The service was extremely poor -- they charged significantly more than other providers in the area, failed to fix the issue, and actually left the equipment in worse condition than before. It was clear that the technician did not know what he was doing. Even worse, he was highly unprofessional and used offensive language over the phone. I strongly recommend staying away from this service. Save your money and avoid unnecessary stress -- do not hire this person.

John is always quick to respond to a request. He's also a very consciousness business man who…read morestrives for perfection in all he does. Our Google Nest was not getting enough power because we had no "C wire" connected. John gave us two options to solve this problem. One was a simple fix and the other involved running a new wire from our furnace to the thermostat very expensive! The other involved using the G wire as the C wire a simple fix! He also fixed the wall mount that was very loose and ill fitting!

I bought my fireplace and it had a 5 year warranty. After 4.5 yrs the blower was making a lot of…read morenoise so I called and asked for a repair under warranty. They kept making excuses saying they couldn't make it out. I tried to hurry them so it would be covered. After 8 months they finally agreed to repair the fireplace but it was no longer under warranty. I had to pay $140 for the part and another $140 for 1 hour of labour. It should've been free if they had responded on time. Now after 3 months of use this new blower is making a lot of noise again. Money wasted.

Very poor customer service,installer is lacking knowledge . I had him back 5 times to resolve his…read moreinstall issue . I would avoid this company

I called this place four times over a week, and they never got back to me. Don't waste your time.read more

We are new to the area and needed to find a good chimney repair/sweep company/person. The first…read morecompany we hired did an awful job and our home continued to fill with smoke Long story short we found out about Raw Chimney Sweep and contacted them to come and advise on our problem. Not only did they identify the problem straight away, it was fixed immediately and the repair cost was more than reasonable. We finally could use our woodburning stove again. We heat our home mostly with the stove so it had been a rather cold winter up to the time of this final repair. We strongly recommend this company to anyone. We will continue to use them as long as we own our home. Couldn't be more satisfied.

Quality, professional workmanship. My project was completed on time and on budget. Highly…read morerecommended.

From the owner: Small Family Owned business in Angus, ON. Focused on giving you the best value for your dollar, and…read moregoing above and beyond with personalized service.

These folks showed up *late* to a "first of the day" job during a snowstorm and rather than wait…read more15-20 mins for the equipment to be delivered, (the delivery was delayed by the snow as well), they advised they were "heading out to grab a coffee" and left a card so I could contact them when the equipment arrived. When I went to reach out, I learned they'd left for their next job and the contact info on the card was for their office admin. They left me stranded (after LYING to my face), and this is after having botched the install TWICE (two different dates were scheduled - both of which they missed). Stay away from these folks if you enjoy working with people who value integrity and honesty in their interactions.

From the owner: We service all makes and models furnace and fireplaces, Call us today or book online for your…read moreseasonal maintenance Sales, service and installation Preinspections no charge within the barrie area Satisfication guaranteed At E.H. Comfort Solutions we are here to help you with all your heating and cooling needs for every area of your home

Great service right from the in house estimate - very informative - and when competitive quotes…read morecame in clearly also good value. The install was in time and the installers were friendly and good troubleshooters. Each time there was a challenge they figured it out and moved forward. Fireplace insert looks great.

From the owner: You've come to the right place for a Fireplace. We carry a variety of different brands & styles to…read moresuit your needs, including contemporary designs to traditional designs. Here you will find the industry leading hearth products. The Fireplace Company is the one stop shop you've been looking for! We specialize in full finishings & custom mantels to enhance your decor. Let us bring your design to life.