1. Massillon Cemetery Assn

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Massillon, OH

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Massillon Cemetery Assn

2.0 (2 reviews)

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5 years ago

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4 years ago

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Reed Funeral Home

Reed Funeral Home

(13 reviews)

If I could give a negative review I would. My grandfather passed away about a month ago his…read moreservices were held. The lack of communication for Caroline was horrible. The viewing time was given incorrectly and my husband over heard EMPLOYEES say how RIDICULOUS it was more people were showing up for the viewing. Rushed out the door and given 10 minutes to say goodbye to my grandfather. As well as my grieving grandmother had 10 minutes to Say goodbye to her husband. They complete messed his make up and had a trash bag around his neck still and did not remove for the viewing. Caroline was so horrible!! She was so angry with us and giving us attitude for running behind when she gave us the incorrect times!! Everything was paid for because my grandfather made sure it was take care of to have this disrespect is horrible. DO NOT RECOMMEND!!!

Our mother passed away on September 26, 2025. She had already had all the arrangements paid for on…read morehow SHE wanted things. Ms. Lashley at Reeds felt the need to keep trying to get us to upgrade for the viewing even though we kept saying that this is how our mother wanted it. The day of the viewing they didn't even put out the guest book or memorial cards, we had to ask for them. They put the book out and not the cards, stating that the cards were for the Celebration of Life. Now mind you, our mother didn't even know there was going to be a Celebration of Life, HER wishes for the cards were for the viewing. We had taken them her clothes and stated that the one article of clothing was to be draped across the top, nope they put it on her. Ms. Lashley also tried to put more in the obituary that what we told her, good thing she emailed us first because we had to have her take it out. Also tried to make it sound like it would be an issue putting the Celebration of Life information in the obit. They were supposed to call us on 10/6/2025 once the received our mother's ashes back..no phone call. My sister calls the next day and the gentleman told her that he is too busy and don't have time. Next day, no word. Finally I called on the 9th, and the gentleman tried to put me off as well saying someone would call and let us know. When I reminded him they were supposed to have called us days ago, he decided to go look. Gets back on the phone and says "I don't know why nobody called you, the remains are here"..like wth!! Go to pick up the ashes so that we can take them to the cemetery and Ms. Lashley asks us if we want them to seal the vault or if we want to do it at the cemetery. She said if they do it then we would have to be really careful not to knock it loose while transporting to the cemetery. So we said we would do once we got to the cemetery. It was SUPER GULE!! Anyone with a brain knows that it only takes a couple minutes for that stuff to hold. As we were leaving and heading to the cemetery, the man tells us to have a wonderful day..really dude, we are going to bury our mother and you tell us to have a wonderful day! I would not recommend Reeds in Canton at all! No compassion or empathy, only want to see if they can "upsell" you regardless of what the person's wishes were, they don't pay attention to what the family says nor do they really care. Oh, and they will get ahold of you ...when they get around to it!

Willow Cremation Services - Willow Cremation Society Canton

Willow Cremation Services

(13 reviews)

My wife's brother passed away expectedly recently, and she and her family were left to quickly make…read moresome very difficult decisions regarding what steps to take next. Fortunately, they were referred to Heritage Cremation Society. Throughout this very difficult process, the owner, John Falk, was extremely patient, kind, and understanding, as my wife and her family decided what they wanted to do. John made them feel at ease by answering all of their questions, and they never felt pressured into anything. On the day of the private viewing, John and his wife were incredibly supportive, while at the same time respecting the family's privacy. They truly went above and beyond to accommodate the large number of people who came to gather for the viewing, and provided great comfort during a time of grief. Heritage Cremation Society is highly recommended for it's perfect mix of professional expertise and personal compassion!

My mother and I went to Heritage to set up her and my father's cremation plans. Everyone was so…read morekind, caring, and helpful during the process. When my mom passed the staff who came to get mom were beyond compassionate and respectful. Also, when doing her obituary online, they were so accommodating and made sure my mother's wishes were met every step of the way. The entire staff made sure we were happy with absolutely everything. They also make you aware of everything they are doing along the way. By the end you felt like you were talking to friends who truly cared for your loved one. There are not enough words to express how thankful I am that we went with Heritage Cremation and Burial Society. They are a true blessing to work with. Thank you! Hilary

Massillon Cemetery Assn - funeralservices - Updated October 2026

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