Valarie offered excellent, timely service, and was always available to answer even the most obvious…read moreof questions. Beth Johnson

Our initial flight was cancelled but our travel agent stayed up until the wee hours of the am to…read moreget us out..with having anxiety, the peace of mind of someone having your back when your plans get de-railed was so nice! He even found us the best savings..I will never travel without him again (and it helps that he flew with jetblue for years too). If you want POM while traveling, I strongly encourage you to go through Ben Reed @itravelvacations!‍

From the owner: At North Country Travel Planners, we believe every trip should feel personal, seamless, and…read morecompletely stress-free. As a full-service travel agency, we specialize in cruises, all-inclusive resorts, Disney vacations, escorted tours, and group travel—designing unforgettable journeys that fit every budget and travel style. Operating by appointment only, we dedicate our full attention to each traveler. Whether you’re planning a romantic getaway, a family vacation, a destination wedding, or a corporate incentive trip, we handle every detail—from flights and accommodations to transfers, tours, and excursions—so you can relax and enjoy the experience. When you book with a travel professional, you gain more than reservations—you gain expert guidance, exclusive offers, and personalized support that online booking engines simply can’t match. We advocate for you before, during, and after your trip, ensuring you always have a trusted partner every step of the way.

So, I'm flying from Potsdam (well, as close as I can get, anyway) and going to LA in the winter. I…read morehave a deadline. My tickets are booked with the group's, because this is a big thing organized by the school. The day I'm supposed to leave, my airport gets snowed out. I call the office, and get nothing. I email the office, and explain what's happening. The response? No kidding: "I'm not coming in to the office today. Here's the number for your airline. You should call them as soon as possible." Don't. Just don't.

Well, I don't give many one star reviews, but I really didn't like this place. I used them once…read morelast year, and the travel package that I got was misleading and over-priced. First off... Traveling from Potsdam, NY is a chore, to begin with. Usually this involves taking a bus to some other place that has an airport. This travel agency does not do bus tickets, and the annoying part is that the travel agent didn't explicitly say that. I thought I was getting a competitive deal from this place. The plane tickets were about $50 more than those from Expedia, add in another $40 for the bus ticket (which I thought was included in the price quoted to me). When I called the travel agent to ask her when I'd be getting my bus ticket, she wasn't overly rude or anything, but she wasn't helpful. She didn't offer me anything, and she didn't seem sympathetic. They also use a pretty sketchy looking website to deal with online ticketing. I don't mind supporting local businesses, and paying a little bit extra for some things. Shame on me for not asking if the bus ticket was included in something that seemed like a package, shame on her for misleading me.

In December 2024 we went on a trip with Howard Tours to Morrisburg to see a play and enjoy a…read moreholiday buffet lunch at the Mackintosh Inn. It was amazing to see how well the trip was coordinated between the Upper Canada Playhouse, Mackintosh Inn, and several other bus companies and organizations. The bus arrived on time at the Louis Street lot, where there was plenty of free parking right in the centre of Brockville. The bus driver was very courteous and professional, and we were able to get front row seats which my sister needed as she gets bus/car sick easily. The coach was very comfortable and warm and the driver helped everyone get in and out as needed. The buffet at the Inn was organized into different scheduled seatings with the various groups arriving at different times. Aside from the deadline to board the bus to get to the play, we were able to leisurely take our time to eat and chat, and the food was plentiful, homestyle, really delicious and well prepared. Every single person in the room was a senior, so the menu was designed to cater to (mainly white) older people from the local area. The playhouse was fully booked with the numerous groups on their tours, and we had an enjoyable time watching the show, with plenty of time for a "pit stop" before boarding the bus for a relaxing trip home to Brockville. Although the weather was a smidge snowy and sleety, the driver was confident and careful. When we gave a small tip upon arriving at the Louis Street lot, he seemed surprised and was very thankful. I totally recommend this company and also a big shout out to Ashley at the office for being so patient with my phone calls to book. This was my first ever "senior's bus tour" and it really exceeded my expectations. The cost was $135 per person inclusive which was totally worth it.

From the owner: Fly away somewhere warm with Howard Travel. Based in Brockville, our travel agency will help you…read morebook your next vacation to Cuba, the Dominican Republic, Florida, Las Vegas, Hawaii, etc. We also organize tours throughout North America. Please call us today for more information.

The airport is nice and clean. Staff is friendly. The…read moreproblem is that it would appear that it's either Boutique Air or other private airlines only and you can see from my review of Boutique Air how dependable they are. The problem with the airport is you cannot get any information on the flights because it would all appear to be Boutique Air

Cannot handle any mechanical problems with only one aircraft. One issue means being stuck in Boston…read moreovernight and maybe all the next day. Plus, the $100 per night for hotel doesn't go far in Boston. If you need reliable transit, recommend finding another option.

While they couldn't help me I do appreciate them going above and beyond providing a list of other…read moreproviders.

Polar Express Transportation Service is great. I had an emergency ride needed in the area when Uber…read morecancelled a pre scheduled ride 20 minutes prior. They were no help, but Polar Express Transportation Service was! This is an incredible business, and some hard workers. I recommend you book them in the future!