I visited this massage location for my appointment on Friday, February 19. The business is conveniently located in a plaza surrounded by several other stores and restaurants, including Freddy's and many other businesses within both walking and driving distance. Upon arrival, the front desk receptionist checked me in right away and reviewed the intake checklist with me. After check-in, I was guided to a quiet waiting area where water, peppermint candies, and restrooms were available for guests to use while waiting. The seating area was calm and relaxing, and a staff member came to call my name when it was time for my appointment. They also checked to see if I needed to use the restroom or needed anything before getting started. This was my first massage, so I wasn't sure what to expect. I had heard great reviews about a previous therapist from another customer, although I was told she no longer works there. My massage overall was good and very relaxing for a first-time experience. The session started a few minutes after the scheduled time and appeared to end slightly before the expected finish time, though I could be mistaken. One suggestion for improvement would be allowing clients to choose their own music during the session and providing more information ahead of time about the products used during the massage. It would also be helpful to receive clearer information about available upgrades or monthly membership options before the appointment. Overall, my experience was positive and relaxing, and I would consider returning. I am also curious whether couples massages are offered, as the rooms appeared spacious enough to accommodate them. read more

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The gift card customer service is TERRIBLE! It's nonexistent!! I needed to correct an error, and for nearly a week and counting, I've yet to get a return call to my 5 calls, or replies to the 10+ emails I've sent. Maybe they'll answer a piss poor review! read more

Therapist Patricia was amazing. I had cramps in my back and she used cupping to help remove them and relieved my pain. Highly recommend seeing Patricia for a great massage ! read more

Wow, I am so disappointed by the unprofessionalism of this establishment. I am pregnant and had a prenatal massage booked which I was really looking forward to, if you've been pregnant, you know how important prenatal massages are! I booked my appointment in advance, and received a text message from massage envy a few days prior to my appointment to confirm, which I happily did. I also received a phone call from massage envy the day before my appointment to confirm again, which I did. Today was my appointment and massage envy called me a few hours before my appointment to tell me they were canceling it because the massage therapist had a meeting. What??? How could I book and then confirm not once, but twice and nobody caught this. To make matters worse, since I am pregnant I can only receive massages from therapists who are trained in prenatal massages and massage envy canceled my confirmed appointment hours before it was scheduled without any resolution. They did not have another therapist available and offered no solution, just canceled on me!!! Canceling a prenatal massage on the pregnant lady who took off of work to be there and confirmed the appointment MULTIPLE times is wildly unprofessional and I am disappointed in how this establishment handled this. Here is your warning, go elsewhere. Don't spend your money at a place who doesn't value their customers or their time. 0/5 stars. read more

I had Armando as my therapist and he did a wonderful job. He was respectful, honest, kind, and thorough. I went in due to back pain and he gave exactly what was needed, talked me through it, and gave outside advice to help me. I appreciated it and am thankful. read more

My first time at this massage envy. Although my therapist Ryan was pleasant enough and asked the right questions "is this pressure ok etc" it was just a very average massage for $168. It started 10 mins late and finished early; techniques were average and he was sighing the entire massage like he didn't want to be there. I paid an extra $15 for some cold gel on my back that was freezing with the fan blasting on me. I don't recommend this place - for the amount of money I paid I would highly recommend going elsewhere!!!!! read more

I have been to this location before great experience Tuesdat 16 was not a good experience. The masseuse Cameron was unprofessional didn't listen to my request ask for soft to medium that not at all what I received. Was told by masseuse healthy muscles dont hurt I made a remark she says well.... thats the truth! I was shocked so unprofessional in ever way. She forgot my aroma therapy I paid extra for. Checking out was another bad experience I was forced to give $20 tip they didn't have change nor was I givin any options. Later called manager I was told he appreciate feed back to make changes no apology. Worst experiences ever not sure what happen to this place will not be back. Later received a email for a complimentary massage will not go back to Goodyear location. read more

I can see the other reviews dragging this location regarding membership issues - I can confirm they are accurate. I made the mistake of trusting Daren d/t his charm & what I felt at the time was good customer service. I now know different. I signed a membership agreement and did not realize that it was set to auto renew. I did explain to Daren that I'd be leaving the Country. I take full responsibility for my poor judgment in this case however once I asked to cancel the membership I feel it should have been over. I will not speak to the practices of all ME locations but at this one - please DO NOT sign ANYTHING with Daren, he is not to be trusted. When I did reach out to the location I have never heard from Daren again - when I did ask to speak with him I was constantly redirected. This location has manually attempted to charge my account after I rescinded permission in writing. I am aware that many times bitter, scorned people will take to online reviews as a sort of revenge when they are unhappy with things the business could absolutely improve. This is not one of those times. I am leaving this review of my honest interaction & experience with the individual named in this review and this location. I do hope they make positive changes as the service they provide is vital to the community around them. I got a great massage & felt good about the treatment I received from the support staff the one time I was able to go. This review does not in any way reflect on them rather the practices of the management & the people doing 'whatever it takes' to get to a dollar. There's far more to this but not enough time & energy for me to write that novel here. I will resolve the issue. I left my previous review for complete transparency - I believe in honest & fair reviewing. I pray this review is useful to the business for improvement & to the consumer for making the best decision. Use the service just don't sign anything unless it's your receipt. read more

Membership & Management Be careful signing up for their membership, especially at the Litchfield Goodyear location. I submitted a Doctor's note and a cancellation request and they "denied" me. It makes no sense that a Franchise would be willing to risk liability for my $65/month. Their staff that received my paperwork made an INCORRECT note on my account, the manager was supposed to follow up with me regarding my cancellation request, but instead avoided me completely and had a staff member return my call with his decision, and that was that. What type of management is this? They're so quick and nice to sign you up, but truly lack professionalism when it really comes down to more than receptionist duties. You have so many customers already! Greed should be your title. read more

With covid I have 20 months of credits. I did that with all of my memberships to support business during a difficult time. They have had my money for almost two years interest free. I asked to book a couples massage and they said it will cost $10 to transfer any credit. Where is their customer service? I'm using up my credits and moving on. read more

I was really looking forward to our relaxing facials but it turned out to be not the experience I was looking for. 1) this place advertises a 60 minute service, but my moms treatment lasted 38 minutes. 2) there are signs about being quiet in the service area but you can always hear the staff yelling, laughing and having personal conversations. 3) I don't want to talk while I'm getting a facial... I want to relax and not move my face...Paris was very sweet but kept asking questions and making small talk. When we checked out, we mentioned the inconsistency in the advertising 60 mins vs 45 mins vs 38 mins... and were basically ignored by the sales person. The number one objective seemed like selling subscription services not providing the best service possible. If you're used to a professional service- this is not for you. read more

This location has the best staff. Every time I call or come for my visit, they are so welcoming and helpful. The massage therapists are fabulous! I highly recommend this location. read more

I used Massage Envy where I lived in California and loved their service. I was trying to book an appointment on my birthday and I have been trying for an appointment but nothing is available. Guess I will have to go elsewhere, jim read more

Don't bother. Find a massage place that actually has availability. I was so annoyed with this place they never had any openings if they did it would be like Tuesday at 11:00 am . You have to book a massage at least a week in advance to have any hope. It was like doing a 6 month deal with the devil I ended up having 3 months worth of massages at the end because I could never find a time that worked. I went in and attempted to use them all up. But before my last massage I asked about cancelation and the person at the counter lied to me apparently and convinced me to do a pause instead they told me that I could still book my last visit even though I was paused then booked my last visit. Then come to find out I get a call before my appointment and apparently none of that was true and now they wanted another $75 to unpause. So the bottom line is they stole one of my massages from me that I paid for and I will never do business with them again! read more

New management is awful! I booked a facial for my friend who has never been in before.. and they made me pay for the nonmember rate because I was showing up as a cancelled member...... when it was not me getting the facial. They gave me the rundown how this was a new process and they no longer honor intro rates.. while also saying "yeah, our system wanted to give her the lower rate because she hasn't been in." When I asked, "oh, so it does honor the intro rate?" The man at the front desk says. "Well, it's only in there because our system hasn't updated." They just wanted a sale and couldn't get it.. so made someone else pay an unreasonable price for a FIRST TIMER. The least they couldve done was let me know the price it would've been when I was booking. But 0 communication.. and 0 curtesy. Go to hand and stone if you want to try something out beforehand. They'll at least honor a first time rate to try their services out. read more

The customer service and membership are absolutely abysmal! Every time I ask a question here, I get a different answer. The massage therapists are fine, but no one upfront has any idea what they're doing. Also, good luck canceling your membership, they'll try to give you the runaround. I can't tell if they're malicious or just incompetent, but either way, they've made me leery of ever trying a massage membership again. If I do, it certainly won't be with massage envy. I could go on with more examples, but honestly, I just want to be done with them. read more

I have been a customer of Massage Envy in Goodyear for about 17 years now. I have been seeing Leah for the last several years now and have been very happy with her service. read more

After signing up for a year long membership and using gift cards that had been purchased for me as gifts I arrived today to find out that this location no longer takes on line gift card!! No notification was sent out to members of this recent "policy change". Poor business practice and very disappointing to say the least!! read more

This establishment on Mcdowell in Litchfield is the worst massage spa i have ever been to . The membership is a scam , the front desk workers are extremely unprofessional and rude . All they do is talk about clients and laugh behind their backs. It's very hard to schedule appointments because this place is understaff . Then manager is never around . The front desk people needs to go through a training how to talk to customers in a professional matter after all this is a business and customer service is very important. I would never recommend this place . lastly they took my credits even though i canceled my appointment because of feeling sick . i'm extremely disappointed how I was treated by the front desk employee. read more

I was in Goodyear from out of town visiting my parents and was looking for someplace to relax and get a massage. My mom had a good experience at this Massage Envy so I decided to book a 60-minute session. Cece at the front desk was awesome in terms of helping to get me checked in, explaining the system they use to select what areas you want worked on, any issues to be aware of, etc. The actual massage with Claudia was very good. We had a few minutes up front for her to ask specific questions about what I was looking for and she answered my questions as well. She continued to check in throughout the massage to ensure I was comfortable and relaxed. The hour flew by and I felt great afterwards. At checkout, Cece explained their membership offerings which I declined since I was visiting from out of town and was quick to get my payment processed and answer any additional questions I had. Overall, it was a professional and relaxing experience and I'll definitely be back during my next visit to Goodyear! read more

I have nothing but good things to say about their massage therapist. That's why I was inclined to get a facial here. Although the esthetician was kind she took my back two mins late (302), gave me 5 mins to undress from the waist up and I walked out of the room at 341. When questions she explained they allow 5 mins to undress and dress and 15 mins to chat through products. I initially told her I didn't need any products as I just re purchased and my skin is very acne prone so she could have done more extractions. The gal at the front even thought she ended early. In the end they charged me for a 30 min facial but still incredibly frustrating specifically when you plan your day around an appointment read more

Went in for a microderm and it was a fantastic experience! Elizabeth was my esthetician and she walked through the steps because it was my first time with a micro. She is friendly, professional and calming. Definitely will revisit her! read more

I have been a member of Massage Envy for years and the one in Goodyear has had a new manager and the people at the front desk change more than they change clothes. I found out that my therapist had given them a months notice that they were not going to be working tomorrow and no one had the common business sense to let the people know I only found out because I called just to verify the time so I would not recommend Massage Envy in Goodyear to anybody and I plan on canceling my membership read more

when covid started, I was reluctant to get massages. I tried to put my account on hold but was told they didn't do that. Months later covid was still a major problem and I decided to cancel my membership. When I called they said they now would put my account on hold, but months had gone by while I was paying and they had changed their policy but wouldn't put my account on hold retroactively. The hold was temporary and I renewed it again bu was still unhappy that they had allowed me to continue racking up charges even though they had now allowed members to put their accounts on hold. I decided to cancel my account and they let me transfer my prepaid massages to family members but at and additional cost of $10 per massage. And when I scheduled massages to use up the rest of my prepaid massages, they cancelled and didn't bother to contact me. The manager was there when I came in and didn't think it was important that they didnt' follow up, possibly because he knew I was leaving. The therapists were great, the management policies and attitudes toward clients. read more

Ericka is awesome! I've been going to her for over 5 years, and never had anything but an amazing experience. She's the best masseuse I've ever had and I plan to keep going to her as long as I can. I even drive 30 extra minutes to get there in the new location. Highly recommend asking for her. She's professional and friendly, and does an amazing job giving the right level of massage that I ask for every time. read more

Been coming here for over a year now, and I'm still in love with the staff here! Such genuine guest service and amazing atmosphere. Shoutout to Teri for giving the best facials ever! Excited to try Microderm Infusion later this month! read more

Absolutely love my massage therapy services and they help greatly with muscle recovery from workouts and stress.

The whole thing is a scam. I purchased a contract with my husband as a guest. My husband never signed the contract, only I did. When it comes to cancelling, when I attempted cancelling I was still getting billed. Called Massage Envy and was told I only cancelled for me not my husband. I want to know how they figure my husband needs to cancel when he was my guest under my signature on a contract. TOTAL SCAM! read more

I have been a member of Massage Envy for many years. I am now contemplating ending my membership with them as I cannot get an appt. for a massage/facial. If I do terminate my membership, I will have a certain time to use my already paid for massages/facials But, if I cannot get into get a massage or facial, what will happen? Every time I call, they are booked. I have tried all days, all hours and nothing. My card keeps getting charged even though I have not been able to take advantage of what I am paying for. I have called several Massage Envy salons, but to no avail. Has anyone else had to deal with this? It is a perfect sign of poor management. When I lived in Scottsdale, I knew one of the therapists very well. She told me that she only made $14.00 an hour, so she worked on her own time as a mobile therapist to make enough money to make ends meet. These therapists are worth more than $14.00 an hour; maybe that is the problem. Massage Envy cannot hire enough people for $14.00 an hour. I need to get this situation taken care of soon. read more

The place is good, everything is clean and Henry is a 5 Star, but .... I went yesterday with a therapist that had no idea at all of giving a massage. One hour passed and he was more struggling with the sheets than doing anything. I thought of 11/2h but I am sad I did not leave after the first 5 minutes. It was terrible. I left and the people in reception asked me how it had been, I told that not very good, and she said, let me give you "on thehouse" one tomorrow with a great guy. True Henry was top notch, but when I was done, I come out and they tell me that I have to pay half hour!!! What kind of "on the house" is that. Then actually is better to not give out anything!!!!! But not to take away that Henry is amazing!!! read more

Don't be afraid! Go get a massage! I love Massage Envy for what they offer. Affordable massage. Always clean and nicely kept, great scheduling and convenient locations valley wide. They offer many other services as well, facials, heated towels, mineral/therapeutic oils etc. Even some over-priced aroma therapy nonsense but hey, if it works for you, great! The rooms always smell delicious and the music relaxing. Heated towels and beds make for a great relaxing massage. Overall, the therapists are polite and well intentioned but seem to be hit or miss for how I like my massage. If you find a good one, stick with him/her. I went through about seven before I found my favorite - And I'm not telling who! She is always booked way out if that helps narrow it down a little. The only problem I have seen is a high turnover rate among employees. All in all, Massage Envy accounts for an hour or two of absolute "me time" which everyone should experience at least once a month, if not more! For the money, I believe Massage Envy is worth a look and, assuming you find a therapist who works for you, a wonderful value. read more

I have been an ongoing customer since 2014, and having switched between therapists throughout the years. I have to say its been a great three years. The prices are a little bit extreme for my taste, but I have to say its been helpful and worth it by reducing stress and anxiety, thanks to the therapist who always listens. The key is to listen and I appreciate that from the therapist. The front desk can be friendly at times. TABLET: The switch from paper to the tablet, I have to say congratulations! Pretty simple w/out the questions on the tablet. I love the idea, but remove the questionaires, make it simple. From a person who looks at a screen 24 hours a day, thank you. Suggestion to the front desk: do not ask for a Gratituty unless offered, otherwise thank you for the three years at Massage Envy, I will always continue to be a customer. read more

This will be the last time me or my fiancé come to Massage Envy. We usually have a good experience here, but lately it seems like they have become extremely unorganized and unprofessional. My fiancé called last week to schedule me a massage with my favorite therapist, Carenza. It was a complete surprise, and I had no idea that he was planning this for me. When he made the appointment he specifically told them that it was a surprise, and to not call my phone number to confirm, but to call his instead. He was very specific because last year I had booked a surprise massage for him for the location in Avondale, and he received a phone call which ruined the surprise.. Of course... The day before..I got a voicemail.. It was Kayla from Massage Envy calling to confirm my massage for the next day.. He was extremely disappointed that his surprise had been ruined yet again, when he made a point to tell them...He called and spoke to the office and explained what had happened.. She looked up the file, and said that she had no idea why they called, because she could see the notation in the computer stating it was a surprise and to not call. At this point it is what it is, I was still looking forward to my massage and I was fine looking past it. Well. Last night I went in for my 6:30 massage.. The lady up front was very nice, and offered me a free upgrade for the inconvenience, which I was very appreciative about.. I was about to be sent back, and then she introduced me to my therapist, which was not Carenza.. I asked when she would be in next, and they said that they were working out her part time schedule and would find out.. After ten minutes of them trying to call the schedule manager...and asking the other girls in the back, they had no answer for me. Fortunately I do have her contact info, and the girls up front said for me to just contact her personally.. I was able to get a hold of her, to which she informed me that she hasn't worked there for over two weeks and that she shouldn't even be in the schedule.. So why would they schedule me with someone who didn't even work there? Nonetheless it was my last visit. read more

Poor experiences happen but after speaking with Jamie (regional manager) multiple times about a simple issue it is clear that visiting any location led by her will never happen again for me. Her level of arrogance is unreal. I never want to contribute even a penny to her salary so i did my best to find which locations she is involved with and found that there are 4 and when you read about those locations which includes a few lawsuits I will be sure to stay as far as way as possible from them. The issues go far beyond Jamie. Luckily there are literally 20 other massage envys to choose from that have nothing to do with these people. Avoid, avoid, avoid. read more

So ive been coming here for about 4 months now or so and ive loved the customer service but just recently experienced a even greater customer service experience! Daren helped me get a last minute massage and i cant thank him enough he was so great and did everything he could to keep me updated! Really awesome customer service here! Definitely recommend this location!! read more

This was a ok massage like eating at Berger King $1.00 menu, Your not at Smash Berger that is for sure. You can tell it is a franchise, the LMT are very green and all they want to do is up sell you, and then the front desk tries even harder. So if I was relaxed when i was done it all gone when checking out. read more

My initially membership was a gift from a friend, how fortunate am I? One of the greatest gifts I have ever received!!! My "gift" membership will be ending next month and I will of course be renewing...I'm hooked!!!!! I have seen 5 or 6 therapist over the last 5 months, all have been good, a few have been exceptional!!! And the front desk staff are wonderful!! Jackson H. read more

I have a membership at this location. The front desk is always, quick, professional and pleasant. I recently saw Michelle for a 2 hour, deep tissue massage, with sports activity focused (hamstrings, quads, hip flexors, etc) stretching prior to massage. Michelle is awesome! Very knowledgeable, one of the most therapeutic massage I've ever had. read more

On November 4, 2021, I booked a massage at Massage Envy in Goodyear, AZ, after receiving a $50.00 online gift card from my son as a fathers day gift. The massage was good but when I went to pay I was told that due to a policy change they no longer accepted gift cards. I expressed my displeasure and asked to talk to the owner. I was informed that he was not on property so I asked that he be called so I could plead my case directly to him. This request was denied as well. When reading the gift card it states " This MassageEnvy.com online gift card is redeemable when presented at any Massage Envy Spa location". The best part is the associate taking my payment asked if I wanted to buy a 6 or 12 month session package. Seriously! Apparently the $50.00 is lost but I will never go back to any Massage Envy. This place is sketchy! read more

First Responders- DO NOT come here! My wife is an ER nurse and had waited 2 weeks for a massage. Once she arrived for her appointment she filled out a health survey. She has taken care of patients with Covid-19, obviously wearing the proper PPE. According to their area general manager Aliza Clark anyone who may have been exposed to Covid-19 (probably every law enforcement officer,, firefighter, and healthcare worker in Maricopa County) are refused service. read more