Asia and Adam were a great help at the front desk!! Massage was amazing and really good vibes from the staff.

I got my second massage with Junny yesterday. It was a deep tissue and I felt properly lobbed after! He's such a wonderful masseuse. I've had a relaxation massage with him before and that was heaven! Also, he's funny ( which helps esp when it's deep tissue!). Asia and Adam at the front desk were super helpful and sweet with the check in process and they helped me find the right option so I could come back for a few more visits with Junny! Great experience. read more

Massage was great! Exactly what I needed and Adam at the front desk was amazing in getting us in, sharing the options, very friendly and a pleasure to work with! read more

It's so mid to low end for massage. Unsure if these people are even trained. Avoid signing contract, despite major hygiene issues unable to cancel. Therapist blowing their nose in tissue 5x during session was so gross and his response was "I put hand sanitizer on," unacceptable. It's not even the half of it here, plus the attitude. Given a partial credit and can't cancel- "there are other locations." As if I want to drive in traffics to a distant location. Once you get the ick...... no options. Just eat the burnt cash. read more

I have been a long-time member and looking at these reviews it's unfortunate people have had mixed experiences because I've had nothing but pleasant encounters with the massage technicians, aestheticians, and customer service staff. Over the years you'll definitely see changes in staff but that to me is normal if you've been a long time member like I have (over 12 years). It's definitely an investment that you make in your own self-care and when you find people who go the extra mile to make you feel better you want to keep them a secret but my current go-tos are Cathy for massage and Ladan for facials. Cathy was the first technician to figure out what was really making me tense and once she addressed that I've been so much more relaxed and sessions have been much better. And Ladan! Wow every time I go to her I fall asleep. My skin definitely benefits from her great care. The service staff have also been great with me, no issues. Even if there is a scheduling issue they call me in advance to reschedule and offer alternatives. So for me I'm happy to continue to go to this location, small parking lot in the back and either neighborhood parking (look at the signs) or metered parking on the street. read more

Junny as the masseuse and jaymie as the receptionist!! What a combo, amazing massage and amazing service. Signed up to be a member on the spot and will be back read more

Whatever you do, DO NOT SIGN UP HERE! Go to another location if you must have a membership. As a 12 year Yelp Elite and an original member of this spa, 9 years later I am reporting that nothing has changed! I very rarely write 1-star reviews, but Just like Evie D, we had very disappointing experiences. The pros have not changed--the masseurs are great. Over the decade, Miriam and Hercules have been wonderful as well as the other staff members at the front of house. The cons are also the same...ME Beverly Hills management and owners are CONS! They demonstrate no care for their clients and show their customers that their loyalty is to the dollar, and there are no exceptions. In a nutshell, ME Beverly Hills is selfish when they ironically boast self-care. I DO NOT ENDORSE Massage Envy Beverly Hills. Two thumbs DOWN, WAY DOWN. read more

Good luck trynna call these people for a simple question, they will give you the run around and not return your call.

The staff at the front desk are very mean to me, I know this location doesn't represent the other ones. So I recommend trying out a deferent Massage Envy location. Unfortunately this one is just horribly managed and the staff treat people unfairly :-( Maybe one day they will change and be nice to people and maybe even be managed better. So Instead of one star I will give them two just because I'm optimistic and have faith in them read more

Terrible receptionist and massage. Paid extra for hands and feet and was supposed to be added on top of my hour massage but included in the time. What a waste of money. Also 59 min to be exact... read more

I have been going to this Massage Envy location ever since I started working in West Los Angeles almost 3 years ago. But ever since I officially moved out here, I have been coming here more often. The only gap in time that I have been absent when this location (along with other massage places in general) locked down starting in March 2020 because of the pandemic. But ever since they opened back up, I have trying to come at least once a month to get some much-needed relief for the tension and stress that I have been feeling lately, especially from work! The only hard part for me after they opened post-pandemic was getting used to wearing a mask face down on the massage table. It wasn't and still isn't quite comfortable. But I know they absolutely must require mask-wearing for the sake of all the employees and customers, as well as checking our Covid-19 vaccination record cards upon entry. I really like both Olga and Maryam :) !! I have gone to Olga for Swedish massages! I know that deep tissue massages are supposed to be better for you in regards to really hitting your trigger points. But I think I'm a little too fragile for deep tissue! Haha :D ! So I opt for Swedish massages. If I can, I try to book 90-minute sessions with Olga because I feel that 60 minutes is really just a warmup. But because she is a very highly requested masseuse, it can be really hard to book her for 90-minute sessions! She really knows how to intuitively sense her clients' biggest and greatest needs in regards to relief, and she is also very receptive to feedback because she truly wants to make sure that her massage pressure is not too light or too deep for you, but JUST RIGHT ;) !! Yesterday was my very first time trying a Massage Envy 90-minute hot stone massage session with Maryam :) ! I was told that she is one of only two masseuses at this location who can do hot stone massages. I have had hot stone massages at other massage places and companies, but yesterday was my first time trying hot stone specifically at Massage Envy, and it certainly did not disappoint! Maryam was SO AWESOME and she has such a strong and effective technique for really relieving the knots and muscle tension in my neck, shoulders and upper back!! The hot stones felt SO NICE :D !! I can't wait to come back later this month for another one ;) !! Just like Olga, Maryam can be hard to book for because she is also very highly requested! LOL :D !! I just try my luck and see if I can book either of them, depending on who happens to be available sooner first ;) ! Yesterday's rejuvenating and relaxing hot stone massage session really helped to relieve me and get me into the holiday spirit :) ! I even took a photo of the Christmas lights right outside Massage Envy on Robertson Blvd once I finished my massage :D ! read more

Massage Envy - Christmas lights on Robertson Blvd, just right outside Massage Envy Beverly Hills :) ! - Massage Near Me - Beverly Hills, California

SUPER disappointed by this service provided here. I booked a 90 minute massage and was shortchanged by a barely 65-70 minute massage. The masseuse while nice felt inexperienced. In the beginning they had to switch out my masseuse because the wrong person came in which ate into my time. And then they did nothing to make up for it other than a comp enhancement for next time . Good service would have picked up on that quickly and tried to better accommodate. I was fully prepared to sign up for a membership but I won't be. For better service go to Burke Williams- where I used to and will now be going back. Waste of $260! read more

this was the worst spa location ever! The supervisor/manager was the worst she lacked simple compassion, understanding and conflict resolution! I had a massage scheduled at 4 but was caught in bad traffic from Orange County. I called in advance to let them know I wanted to reschedule the first agent was kind enough to give me a verbal okay cause she understood. But when the supervisor came she literally was very sarcastic & anal.. glad to say NO she clearly was on a power trip & took her job too serious she took my friends money! I recommend the Glendale or north Hollywood location they are very kind and accommodating read more

Where do I start? Customer service is chaotic, disconnected and not professional. Different people calling at different time for the same issue that they just didn't talk amongst themselves first. Looks like the employees are each on a different step and as they come to work they never review the issue And just call customers rather than review files, and solving their internal problems. Massage technicians are on the rude side each asking for reviews so they get raise ?? Another insight to company 's business model.. they also don't really follow the massage basic principles nor they come across as really helpful. Lastly they leave you all oily with out wiping all the oils they pour on you ?? It's basic courtesy to clean customers in any business as we didn't walk in with grease on our body? All other massage places they wipe oil off at the end if the session with a warm wet towel. Common courtesy is to release the customers the same way they walked in like all massage shops, Hair Salons they remove the hair on your body as they are finishing you up, manicure places they remove extra stuff they used on your skins at the end of the session, Car wash businesses, dentists, doctors, no one releases customers with products used during the service on customers!! The idea is to get pampered relaxed and feeling better than when we came in not oily all over and irritated because now we have to drive our car back home and the car or steering wheels are getting all oily?? Right??? read more

We enjoyed our First Couples Massage! We were greeted by Jamie who was very helpful and sweet. Our therapists. Cathy and Sung have technique skills! They both were able to take the knots out of our back and hip issues. We were pleased that we got a membership. Thank you ME! read more

Massage Envy - Reception Area - Massage Near Me - Beverly Hills, California

Just had a massage with Aaron and it was oh so amazing! He was professional and had the perfect pressure, the massage was very relaxing. The facility is clean and quiet. The receptionist who greeted me was also very professional and friendly. I will definitely be back! read more

Thanks to the management and staff! Adam took amazing care of me to book my appointment. I called the day before and was able to book my massage for the next day! Rare so thanks for the miracle Adam. I was taken care of from the booking phase to the service! Charles!! Thanks for working wonders on my neck and back. I feel amazing. Thanks to everyone at massage envy Beverly Hills read more

Massage Envy - Mid day massage! Best lunch break hack - Massage Near Me - Beverly Hills, California

I don't think I have ever given a one-star review to any business but Massage Envy Beverly Hills should be used as a case study of how NOT to treat customers. I joined this franchise over 10 years ago and unlike many people didn't cancel my membership during the lockdown. I have always had a card on file and never missed a payment in all that time. A couple of weeks ago I had to replace my credit card because of a fraud alert. I called ME Beverly Hills and left a message telling them that I needed to update my card info. Nobody called me back and as life goes on I got busy and didn't remember to chase them to give them my new card info. Today I went for a massage at the Pasadena location and learned that the Beverly Hills location has cancelled my membership! They never called me back, they didn't email or text to let me know they needed a new card, they just cancelled me as a client after more than a decade of being their customer. To top it off, when I called them about it from the Pasadena location (which now was regretfully saying they needed to charge me a nonmember price for a massage) I was told the manager was too busy to talk to me and would call me back in 5 minutes. I waited and waited because I didn't want to pay non-member rates but nobody called me back. After a while the lovely people in the Pasadena office offered to make me a member there, and to honor my current rate for 12 months. I was happy to give them my business. It is now several hours since I first called the Beverly Hills location and I still haven't received a call back. This is the worst customer service I've ever received at any business in Los Angeles. Epic fail. read more

The esthetician was very nice. She upgraded me to an extra moisturizing facial for an additional $85. I obliged and the facial was good. However, I wasn't expecting my 60 minutes facial to only be 40 minutes. It ended 10 minutes shy of the 60 minutes, in addition to the 10 min of undress and consult. I expected more, especially with the upgrade in price. Prices are now as much as Burke Williams without the quality. read more

I've gotten two massages from Nina and she is amazing! 10 out of 10 recommend!! My neck and my back has been feeling so much better ever since I've started coming to see her! She really knows how to work out all the kinks! She's very kind and really tries her best to make sure you leave feeling like a whole new person. I'm happy to know i can come here and get a really good massage! read more

Well.. after being a member for over a year I thought I'd give some insight into my experience and why I finally decided to cancel my membership. Being someone who has regularly scheduled monthly appointments, sometimes twice a month, and both 90-minute and 60-minute appointments, I would highly recommend Daniel. Aside from how great of a massage therapist Daniel is, the front desk and management is hit or miss in consistency and quality. That said, asking to tip before an appointment is inappropriate (in my opinion!) I would at least like to receive the service before judging how much to tip. I have previously given $100 tips and also tips for $25. That said, it's just unprofessional. Second, prices increased and without my knowledge. That's the main reason for the cancellation of my membership. After speaking with a manager, apparently an email was sent out back in February but must've slipped into my spam. I'm only bringing this up, because going monthly, you would think during one of my visits from February-April it would've been mentioned in personal as well. It was a great experience while it lasted, but unfortunately there are many competitors nearby and as the saying goes "all good things come to an end". I would like to note one thing, the cancellation policy is clearly noted, and when I have inquired to cancel an appointment last minute, within the 24-hour window, this location has offered a one-time courtesy cancellation to accommodate my needs. This is exceptional, and I love that! read more

Trash, made a poor sick man work I felt so bad:/ This is a place where you're supposed to go to de stress but was instead stressed for this poor exhausted worker. Treat your workers better please! read more

This place is a bit of a scam. They sell you a 60 minute massage but 10 minutes are what they call "hands off" time. They dedicate those 10 minutes to a "consult" which you also have to on an iPad and repeat again in person, and 10 of those minutes are also dedicated to "dress" and "undress" I have never seen this at any other massage place. When you pay for a 60 minute massage you get a 60 minute massage. When I asked about it at the front desk, the gentleman helping me was really about it. So much attitude and treated me as if I was in the wrong for even asking about it. I have never come to a massage envy before and only came because I got a gift card as a present. The massage itself was a 7/10 so it wasn't all bad but I definitely won't be returning due to the rudeness from the staff and the fact that you really only get 50 minutes but you're paying for 60 minutes read more

I finally found an excellent masseuse at Massage Envy. Melany made me feel like a new person after my massage. I highly recommend her! Can't wait to go back! read more

Rude reception, absolutely overpriced, and masseuse ended my hour-long massage 5 minutes early. I wound up being tense after trying to relax. read more

First time visiting. Greeted by a friendly receptionist who guided me through the process. She directed me to the relaxation room that had a peaceful ambiance. My appt. was at 1:00 pm, and I waited 10 minutes before Kira came to get me for a facial treatment. She was nice and funny. Kira discussed my options, so I chose a basic facial since this was my first time with ME. In addition, she explained what she was doing step-by-step with the cleansing. Steaming, extractions, exfoliating, etc. The hot towels are soothing, and a few products have a fruity scent. Kira made her final touches and instructed me on the remining steps for overnight. My skin feels clean and recharged. Overall, it was a positive experience! read more

From the moment I called and spoke to Lupe to the moment I was greeted at the door this location is sheer joy and helpfulness. I signed up for a chemical peel facial and immediately could see results - very excited to continue to see Staci! She's not just a professional but so personable! I wish my facial was 2 hours instead of one hour. Staci made my day! Thank you!! read more

Yesterday was my first time at massage envy and I did a 80 minute session + hot stone with Junny. It was absolutely fantastic - Junny worked most of the knots out of my shoulders and I managed to achieved deep REM sleep for the first time in months! read more

Hi Yes I have been here a few times and I gotta say the service is on point and the massage was very therapeutic. The manager was nice and accommodating and the parking is convenient. 5/5 would rate. read more

If I could leave ZERO stars I would! I signed up for a membership here, SENT IN MY CANCELLATION FORM, Received confirmation that they received it and it was cancelled AND PROCEEDED TO CHARGE MY CARD FOR SIX MONTHS AFTER IT WAS CANCELLED!!!!! I called and spoke with the manager who found my cancellation form and said he can only refund me for two without having to call corporate so as a courtesy to them, I kept four credits on file. He told me I would have ONE YEAR to use them. Called to make an appointment and was told they were EXPIRED. He was no longer the manager, and I had to explain the whole situation to another manager, who agreed to extend my credits. Six months later this last Thursday, I called to make an appointment and I tried to use it with my boyfriend, and they would not let me transfer a credit (which I pay $10 for each time) because I didn't have an active membership. I was also told that my credits were expired AGAIN! The receptionist sent a message while I was on the phone to a third manager, and I had to explain the whole situation to her so she could attempt to relay it over email to the manager who then said she would do me a favor and extend them for two weeks! TWO WEEKS???? And still would not let me transfer a credit. When I called on Thursday I was told she wasn't in, but would definitely call me on Friday. Today is now Tuesday and I still have not heard from anyone. Not to mention every single time I call they are apparently fully booked for weeks in advance, so how exactly am I supposed to use two credits which I didn't even want in the first place within two weeks? DO NOT GO HERE!!!!! This has been the biggest waste of money and time and a HUGE HEADACHE!!!!!! EDIT - today is not Wednesday, I called back yesterday and was told the manager would be in today and called back today and was told the manager will be in tomorrow. Meanwhile, I've been calling since Thursday and was told the manager read the note to call me, but just didn't call it has been almost a week that I've called every single day. Trying to get in touch with a manager! read more

I booked a 60 min massage. Before the massage began I did what I always do before a massage, went over with the therapist, Sarah, why I was there and the areas of my body that felt tender. The massage ended and I was surprised because she had not massaged my shoulders, arms, hands, face, or head. She then proceeded to explain to me that 60mins is a short amount of time to do the whole body and focus on the parts I had mentioned. I never told her not to give me a full body massage. The massage therapist should know to do the whole body first and then concentrate on areas that are mentioned by the client. She should have better communicated this to me BEFORE THE MASSAGE NOT AFTER. The two young women in the front also had such little articulation to share. One just looked at me dumb-founded and never said a word. The other gave a very insincere apology but still managed to ask me if I'd become a member. LAUGHABLE!!!! Terrible customer service. I feel like I got half a massage, but it's Massage Envy so I have very low expectations. read more

Cathy has a very professional bedside manner. Really knows her craft well. Pin pointed the areas with the most muscle tension & went to work on me. Afterwards, I felt so relaxed that I needed to use the ladies room right away! The session did improve a good night's sleep & made me take notice to relax more and perform additional self care. read more

STAY AWAY FRON THIS LOCATION!! Just had thee worst service from this rude Russian lady Margreta! She was late about 18 minutes late to be exact. So by the time I got undressed, it was around 7:20 ish. After going over my target Arias for the second time we finally began my 60 minute massage. She stopped the massage at about 8:05. After going back-and-forth with her about the time, she finally just threw her hand up and walked out the room at 8:11-ish. After telling the front desk about the poor service that I received, I had to demand contact information on the manager, because there was no manager on site. Stay away from this location I will never be back!! read more

I don't know if I've ever left a review for anything, but I just had one of the best massages of my life. Erwin is incredible. He's super attentive, throws in some trigger point work, light stretching if needed and he's not afraid to really get in there and work out your knots. Highly recommend! read more

Cynthia was so awesome! Friendly and took such great care. Thank you, Cynthia for helping me relax!

Worst ripoff ever!!!! The massage girl didn't give me an hour massage but I got charged for one!!! Uuuugggghhhhh!!! I hate this place for stealing my money!!!! I hope all the people that work there and all their management experience horrible things like I did at this fraudulent establishment!!! read more

So happy ME is back open. When I received the notification they reopen I wanted to book asap with my previous therapist Terrence but I learned he was no longer there. I requested a therapist that could handle deep tissue and they recommend Calvin. I was nervous at first because my body is all jacked up LOL and I was praying he was strong enough. Boy oh Boy Calvin is the business. Safe word is TACO. That should say enough right there. I have seen Calvin twice so far and I see him again this week. So happy to have been paired with him. I can feel my range of motion improving in my neck area. Also ME is taking safety seriously by taking temperature and providing sanitizer. Also escorting you to show you where the restrooms are located to wash your hands. I feel very safe coming to this location. read more

Massage Envy - Massage Near Me - Beverly Hills, California

I wish Sarah was based in LA or that I was based in Park City. While there for Sundance I woke up w a MAJOR neck pain (won't name names) and was able to schedule last-minute appointment. Same clean, friendly location as the one I know in Beverly Hills - i LOVE THIS COMPANY!!! Great service wherever I go. Sarah was really knowledgeable, gave me lots of tips on how to avoid such kinks in the future and I'm hoping she relocates to LA! read more

Excellent services, friendly staff. Best facial I've ever had the pleasure of enjoying.

Constantly cancelling appointments. I am very saddened by the customer service and am not sure if I will make another appointment with this location. read more