I just wanted to thank you SO SO much for fixing my Gibson Les Paul. You did SUCH a good job that…read moreit sounds like it did when it was brand new nearly 20 years ago, NO ONE has done such a great job as you have. A thousand thank yous, I got completely lost in the moment playing it and it's been years since I experience that unless I was onstage in the zone. I'm thrilled my step father found you, your going to be my forever go to for anything regarding fixing my guitars. Price was VERY reasonable- in a world where everything is to much, you certainly are priced fair. Thank you.

I walked into Mike's, because I was in the market for an electric and live in the neighborhood…read more This was my first electric, but I knew I wanted something decent with good tone. I told the store owner what I was looking for, and he showed me what was in my price range. He also very kindly told me that I was welcome to try any of the guitars--even though I very clearly could not afford them! I thought that was cool! He left me alone to play the guitars. I was able to take my time--as I didn't really know what I was looking for. I was so happy with one of them, that I went ahead and bought it! I've had it for about 2 or 3 years now, and I still love it!

Terrific work on a vintage French alto saxophone and tenor saxophone. They were fast, and their…read morerates were very reasonable. It was also helpful to be able to try out a case for the tenor in the shop and see that it was a good fit.

Great people. Was looking for some trumpet accessories. Amazing collection of antique instruments…read more Very accommodating.

Tima skipped foundational steps in vocal training, completely omitting core basics like…read morediaphragmatic breathing before rushing into singing. Without these essential mechanics, singing is barely manageable. It felt like she was using our paid time to gain teaching experience rather than delivering proper instruction. To make matters worse, she abruptly quit without providing any explanation. I thought our sessions were progressing well, but I suddenly received a phone call from her supervisor instructing me not to return, with no reason given for the sudden cancellation.

I have been taking lessons at the John Payne Music Center (JPMC) for thirty years and have always…read moredeeply enjoyed it. I started at the JPMC as an adult in my thirties with no musical experience. My regular lesson with John Payne has been one of the highlights of my week for many years. Through these lessons I have learned to play the alto sax and to improvise -- something I barely dared imagine I could ever do. And, as a result of experience learning and playing the alto sax, I hear music differently than I did before -- and enjoy it even more I have loved playing in the sax choir wtih Duncan Martin and as part of an ensemble with two different teachers. All of my teachers there have been outstanding: excellent musicians and warm, caring, supportive teachers. They are very good with both adults and children -- and believe fimly that adults with no previous musical experience can learn to play, to perform and enjoy it. JPMC provides a safe environment in which you can learn alone; learn to play as part of group; and, perform! John Payne is not only an inpiring teacher a wonderful human being, but is also a superb musician who plays some of the best jazz and blues you will hear anywhere. Playing in the sax choir means you get to perform onstage with John and his professional band -- one of the peak experiences of my life! I recommend the John Payne music center to anyone who wants to learn to play jazz, blues or a wide variety of other types of music.

I was able to take lessons from Sam years ago, He is an…read moreexcellent teacher and I continue to use the notes I took during our lessons. Margie Hilton

I took lessons from Sam in the 90's. He's an excellent…read moreteacher. Knowledgeable. Works with you to help you improve in the areas you want to focus on. He is also the archetypal mad genius in a basement. I mentioned the Church of Euthanasia as an aside once, and Sam had taught the leader guitar. Also, in the middle if a lesson one time, he said "oh by the way pay no attention to my basketball player." and a 6'8" dude in full court gear silently walked through the room and out the door. And there was no explanation. The lesson just continued.

1. Illegal bait and switch 2. Complete incompetence…read more3. Unhinged rude attitude 1. Illegal bait and switch - I called and asked if I could bring a guitar for assessment. Guy on phone said I could bring in and they'd assess for free. After five minutes of my free assessment, the lady tried to charge me for it. The guy then changed his story and said he actually meant that they would assess it for free only if I dropped it off but not dropped by with it (which doesn't make much sense if you think about it) 2. Complete incompetence - A) I told her that the guitar frets were out of tune. She denied it and said nothing was wrong with the guitar. B) I told her I wanted to action lowered. She said it was impossible to lower it anymore without causing buzzing. C) I told her something was rattling when I played the open G string. She said it could be anything causing it, even a loose truss rod So I took it to Stubblebine lutherie. Without even playing it, he inspected everything about the guitar - he listed exactly what was causing it to be out of tune (mainly the nut grooves), exactly how the action could easily be lowered without causing buzzing (he said the action was actually pretty high), and exactly what was causing the rattling (loose tuner component), and offered to fix everything for 100 dollars 3. Unhinged attitude - She started making fun of me for the questions I was asking. When I handed her the tuner, a rubber piece fell off, and she blamed me for breaking it to her coworker. When I pointed out that some of the frets we're out of tune, she blamed it on how I tuned it. When I clarified that I was told on the phone that the assessment would be free, she started to try to guilt me into paying and trying to get me to tell her how much money I made in my job. When I eventually did offer money because I felt bad, she made fun of me again

During a recent visit to get my daughter's clarinet repaired, I encountered mean spiritedness and…read morehovering, (by two different people but still...)! The middle-aged woman who initially greeted me and looked at my instrument was helpful and kind but not as knowledgeable as the second, older woman who was clearly running the show and ended up helping me. A third and younger woman stood so close to me until she was sure I was acknowledged by the middle-aged woman, if we weren't wearing masks, I'm sure I would've felt her breath on the back of my neck. The initial impression was enough to make me want to leave and not return, but my daughter really needed a clarinet and time was not on my side. So I swallowed hard and tried to make the best of things by staying engaged in conversation with the kinder middle-aged woman.I made it through the ordeal and decided to vocalize my disappointment here because while I don't know the first thing about instruments, I do know good service, and I did not experience that here. So, despite the fact that I ended up getting a loaner from Wood & Strings, as my kid's clarinet was busted, I can't in good conscience recommend this place because the service was subpar. It's unfortunate too, because the shop is so close and my kids are really getting into instruments that I see myself investing lots of money. But the woman was just so snotty and condescending, (of course in a "no disrespect intended" sort of way), if I don't have a better experience upon returning the loaner, they're going to lose a good customer because I won't be going back. Even if the prices are good, it's just not worth the hassle!

Karen was nice, but didn't really seem to know the instrument she was teaching me. I took just one…read morepaid lesson (a free trial lesson wasn't an option). I get the impression she's primarily a voice teacher, and can in general, understand anything musical, and therefore she claims to teach it all.

I called Karen to ask if she could teach me to play the mountain dulcimer, letting her know that I…read more(a retiree) have minimal musical knowledge, play no instrument, and have no singing ability. Since the first lesson, Karen has been an enthusiastic and encouraging guide, leading me to understand the instrument and various playing techniques, how to practice, and what to focus on. She has also followed up on my questions by teaching me enough music theory at each step to make it all make sense. She is fun and motivating.

Ksenia Mack is an extraordinary guitar teacher and a moving performer as well. She is patient with…read morebeginners, challenging with advanced players, plays and sings with aplomb, and has a huge smile and heart. And don't forget to ask her about the guitar jams in her living room!

A friend told me about Guitar Stop so I brought in my acoustic which had a bad case of fret buzz. I…read morethought it needed an entire setup (I'm still very much a beginner player). However, Jeanne made a minor adjustment to the truss rod and fixed my lousy stringing error and the buzz was gone. This cost me $5. I returned to the store the next day and Annette was extremely helpful and very patient with all my questions about a new electric guitar. I ended up purchasing my first electric with a great amp. They even include a free gig bag and six picks! Very cool. Overall, I'm very pleased with this family-owned store and will visit them again for my guitar needs. Thanks for reading and rock on!

I had a strange experience there with a guitar repair…read more Ten years ago I bought an acoustic guitar with a pickup at GuitarStop. A few months ago the pickup stoped working. I brought it in to Guitar Stop. Their technician examined the guitar, cleaned the dust out, and came to the conclusion that the pickup/preamp would need to be replaced. They gave me the customer service phone number of the guitar manufacturer, and said that because they were no longer distributing that brand, there was no way they could get the parts, or do anything else to help me. Even though I bought the guitar there, they told me I'm on my own. One odd experience was that the technician didn't talk to me. All this info was mediated to me by the people behind the counter. When I had a question, they would ask the tech, the tech would tell them, they'd tell me. It was odd to have a middleman coordinating. I then did what I didn't want to do: I brought the guitar to Guitar Center on Mass Ave, across from Berklee. The guitar technician came out, introduced himself to me, and walked me through all the options. A couple days later they called me and said the guitar was completely fixed. It was the wiring, the very thing that Guitar Stop claimed it wasn't. There was NOTHING WRONG with the pickup or preamp. It works/sounds beautiful now. When I brought this to the attention of Guitar Stop, they told me how "filthy" my guitar was, how their tech tried every everything, etc. They offered to refund me the $20 bench fee, but it feels picayune to accept that. I always want to support local business and not the "big retailers," but in this case, if I need any work on any guitar, I won't feel confident bringing it to Guitar Stop.