This place has really went downhill. We used to love this place and loved the staff but as time…read morecontinued and our kid continued to grow we noticed that it was difficult to keep this place staffed. Sometimes they would staff the young kids rooms with fresh faces without enough training to provide parents the lesson plans they have for their children. So the kids would be left roaming free doing whatever they wanted. There would be times that the kids were finally calm and was learning how to self regulate their emotions and then a new teacher comes in and changes the atmosphere. And sometimes they would assign teachers who gag when it comes to potty training kids which sets some kids back because they are thinking that they are doing something wrong with the reaction that teacher is giving. There is no consistency with these teachers and they keep rotating all the teachers around which causes chaos. There hasn't been any more lesson plans given to the parents because the teachers never know which class they will be in. There has been times where I would come in early to pick up my child, only to hear the tablet speakers blasting and the children staring at the tablet and watching DannyGo. There are other times where I would come in and hang out with my kid a bit in the morning and smell the strong odor of marijuana on a teacher as she walks in to start her day. They aren't always consistent to checking in your kids into the classroom so you can look on the app and see how their day is going by either looking at the posts from the teachers or logging into the live video feed but only if they are checked in by the teachers. They are very adamant when it comes to parents checking in their children but aren't when it comes to teachers checking in their children. Overall, we used to love this place and loved the staff that were meant to teach. There are still some people there from when our kid started and we love them, but we can see that them being short staff is effecting them. These teachers play such a huge roll in these children's lives so it's important to keep them happy and honest. When I talk to another parent they were noticing a difference in the teachers' attitudes as well. So seeing some of these teachers' patience running thin shows that they need some extra training because kids will be kids and they need guidance. We also didn't appreciate when the the director Richelle took 9 days to respond to us about some concerns we had when it came to them being short staffed and causing us issues because they were not able to care for our child. Child care is expensive enough so waiting 9 days for a statement to be corrected only to get charged a late fee in the process while waiting is ridiculous. Really wish Ashley was the director because she is always prompt with responses and she is so caring and respected amongst all of her peers and children. The children all love her and listen to her. She knows how to handle difficult situations and how to properly de-escalate any issue with both adults and children. Hoping this place gets better in the near future for the children.

My daughter has been attending Childtime since she was 4months old. I was terrified to send her,…read morebut had no choice...I had to go back to work. I cannot say enough good things about this place! She loves going to "school" now, and has a group of great friends there. She is 2 1/2 now, and has learned so much! The teacher she has right now, Ms. Stephanie (Glenn) is absolutely amazing. Few teachers have the patience and dedication that she has. I am so happy with her experience!

No Cameras, No Accountability…read more My child was enrolled in the Newborn room at Heights One World from April 2021-January 2022. During that span of time, we picked him up to discover two serious injuries that were not disclosed to us by an incident report or phone call. The first incident was a dislocated left elbow which took place in June when he was only 7 months old. There was no explanation as to how or when it happened, but it was clear that our child was distraught and completely not using one arm until we got it x-rayed and a doctor popped his elbow back into place. This type of injury is not uncommon, but it is caused by being picked up inappropriately by the arms instead of the armpits. We were told by the teachers and administrators that our child would be safe there and that additional care would be provided to ensure that nothing like that would happen again. Looking back, we deeply regret not withdrawing him at that point because the second incident was significantly worse. In January, when our son was 14 months old, we arrived at the daycare and could hear him crying in a very painful, unusual way. We had never seen him like this before. When we asked about what happened, we were told that the crying started after one floating teacher/aide was left alone with him to change his diaper. This person was also present/in the room when the first incident happened. After taking him to the doctor and getting him x-rayed, we discovered that his right arm was fractured. We were not only concerned for our child's safety, but the safety of other children. We contacted the police to file a report and then contacted the daycare administrators to provide a written record of the information that we knew thus far. We had so many unanswered questions and requested a meeting. Their response, prior to learning about law enforcement being contacted, was essentially that if there is no incident report then there was no incident however, they would meet with us. They claimed to have interviewed with the teachers in the Newborn room and the information had changed from what was said to us the day we picked him up and what was said to us via text messages, to now a new story that protected the daycare staff from being implicated. Instead of showing concern for our child's wellbeing, they were incredibly defensive. Then, after the investigation began, the administrators contacted us again to say that they would no longer be interested in a meeting or resolution with us. That kind of behavior would be shocking and disturbing to any parent. It reinforced the need for us to trust our gut as we did to get the authorities involved. Our son was put in a cast for two weeks (as shown in the photo) and upon getting it removed, struggled to begin crawling again. He continues to have a trauma response anytime he is up on a traditional changing table because that is most likely how/where he fell and broke his arm. I truly appreciate how quickly the local police department, state licensing agency, and CPS responded to this case. We knew that without cameras in the facility or employees that are willing to tell the truth, it would be hard to get answers. The person directly responsible for causing harm to our child has not come forward, but the case is still open. If you have any information that could be relevant to this case, please reach out to us. I continue to look back on the experience and just wish it didn't have to come to this. If they had cameras installed after the first incident, this could have been avoided. Still to this day, they do not have cameras which says a lot about how seriously they're taking these claims and striving to do better. Be better! For the safety of our kids. While I feel sadness and empathy for how truthful this review is, it is not done with ill will or malice. Parents that are looking for a safe place for their children are looking for honesty in order to have an informed opinion. I hope that this can serve as an understanding of our experience at this daycare.

According Department of Education and Department of Job and Family Services most recent Inspection,…read moreDated 1/31/2022, One World was found to be Noncompliant in come manner with the following codes: 1. The program is required to follow the cleaning schedule for equipment: During the inspection, it was determined that the children's individual blankets and belongings were stored in an unsanitary manner 2. The program is required to post and implement the JFS 01242 "Medical, Dental, and General Emergency Plan" when necessary. 3. The program is required to post the fire and weather plans. 4.The program is required to provide a safe and sufficient barrier to separate the play and sleeping space. 5. The program staff is required to have educational verification on file at the program - "It was determined that verification of a high school education was not on file for Child Care Staff Member(s) listed on the Employee Record Chart, as required" 6. The program is required to ensure child care staff members, including substitutes used more than ninety days annually, obtain at least 6 hours of professional development each state fiscal year. 7. The program staff medicals are required to be completed within the previous 12 months from the employee's first day of employment. 8. The program staff medicals are required to be completed and on file at the program 9. The program is required to have a completed medical on file at the program for each child enrolled. 10. The program is required to use the updated JFS 01234 "Child Enrollment and Health Information For Child Care" . 11. The program's policies and procedures are required to include all topics outlined in rule.

Goddard has been part of our family since we moved to Cleveland almost 4 years ago. For the first…read moretwo years, our daughter went for full day care and now she goes for aftercare. Kyle and staff are continuously working to improve and elevate the curriculum. They are flexible and understanding when it comes to pick up times as well as anything else that may come up. We are grateful to have them and look forward to all the terrific summer activities they've put together for school-age kids!

Very pleasant staff, my kids enjoy going to school every day which is great. Tons of daily…read moreactivities that rotate and keep the kids engaged.

When I was looking for daycares I toured a few before deciding on Brownstone. What I like about…read moreBrownstone is the vibe of it - I think it has a familiar, familial vibe to it. It's not stuffy. Some of the other daycares I toured had a real 'factory' vibe to them that seemed cold and like some sort of weird production line where the kids went through the same station rotation every day. Brownstone has the structure that kids need, but also allows for flexibility. While there's a lot of the typical turnover you see in all daycares, there doesn't seem to be a lot of turnover with the lead teachers, who are the ones you want to be consistent. One of the best things about Brownstone is that they allow part-time care for infants and toddlers, which is REALLY hard to find, and are reasonably priced. They are currently a 3 star SUTQ rated facility, which is a good rating. If you can get over some of the superficial things that need fixing up (which kids don't give a hoot about) you won't be disappointed in the quality of care. *Not receiving any freebies for this recommendation. Just want to get the word out that this is a good value daycare in the area.

I was actually "fired" from Brownstone after my last complaint two months ago when they raised the…read moreprices to almost $400 a week for an infant (this is $100 more than my first child paid at the same facility at the same age, with longer standing staff). I'd have been happy to pay more if the increase was going to the teachers like they said it would. After speaking to current and former employees, they never saw those funds from the increase in tuition. Therefore the question remains, where did that money go? Not to mention that in addition to the weekly fee, you will pay a monthly teacher fee (no idea what this is for) and a monthly organic fee. They raised prices for services they had told us they were already providing, such as yoga. In one price raise (they had 3 or 4 since Covid), they stated they were going to be installing an outdoor water play area, which they did. However, capital improvements should be part of a business's operating income-not my tuition, in my opinion. Teachers were in and out and we never knew who our child would be with that day. Well meaning teachers who got no support from ownership. The center is disorganized and did not allow for day to day communications. This was absolutely a favor that we parted ways with Brownstone. I was comfortable with the care there when we started almost 4 years ago, but the quality of care has declined sharply in that time.

As a first time parent, Westshore has impressed me with the life skills they're teaching my son. He…read morealso really enjoys going to school each day. It's been a wonderful experience.

Westshore Montessori has truly changed our lives! We are have watched our two young children thrive…read moreunder the Montessori method and thoughtful, patient approach to teaching youngsters. We are so grateful to have this education available on Westside of Cleveland. I could not recommend this school enough!

We enrolled our son when he was 3 months old, and as a first time mom I was so worried leaving him…read moreto go back to work. The staff here eased my mind, they are so efficient and caring. Communicating issues or questions is prompt both ways (us notifying them or them notifying us). The staff has been supportive of his growth and development & supportive of me as a mom as well! Our little guy is going to miss his favorites- Miss Cierra & Miss Monique when we move to Columbus. We are very sorry to say goodbye to our Park, Learn & Play family!

Hands down one of the best day care center I've seen in a while. Everyone is so friendly and…read moreprofessional.

My daughter has been attending Tutor Time for almost 18 months now and our experience has been…read morenothing but great. She had a tough start, but the teachers were patient and kind and helped her adjust. It wasn't very long before she would light up when she saw them. It was my first experience with daycare as well and everyone was very supportive, answering any questions I had, making recommendations for my daughter based on what they had seen and their experience; it really helped to calm my anxiety. I have always felt that she is safe and well cared for there. She has grown immensely in her time there and I truly believe it is because of the effort of the teachers. We get weekly lesson plans and daily updates of what they're doing and how it contributes to her growth. We had our first parent teacher conference and the teacher showed up prepared with observations and opportunities for my daughter. You can tell they care about the kids and their growth. I really feel as though the teachers are a part of my team and I don't think my daughter would have grown as much as she has without them. I would recommend Tutor Time to anyone who is looking for a safe, fun, welcoming environment for their child.

We love Tutor Time! Our daughter has been at Tutor Time for a year and a half. She started in the…read moreToddler 2's, moved to Pre-School, then moved to Pre-K! She is graduating Pre-K and moving to Junior K. The Junior K is a transition to prepare for Kindergarten. We came from an in home daycare. Let me tell you that our daughter learned so much from the wonderful teachers. Everyday she shares something new she has learned. It feels like a true family. It is so easy every day dropping her off at school. I genuinely trust every single teacher and director. They communicate throughout the day and I love that I know she is learning, happy and safe. Ashley goes over and beyond with the Pre-K kids. She truly has a heart of gold. She cares for the children and you can see that teaching is her passion. Lee and Mady are so helpful and are always there to answer questions. Jess really holds the fort down! She is so great with the children and communicating with parents. We can't say enough good things about Tutor Time and the teachers!

Great experiences with the teachers throughout the school. Very interactive with the children.read more

Great with little kids but not that great as the kids get older. Everyone who works there seems…read morereally scared of the owner.