I'd give less of a rating if possible. Had problems with an account, came to close it and had to…read morewait over an hour because they said I had an appointment- which I never made. We were told different things by different employees- what a mess of a place!

This is the first time I walked into a PNC Bank and they wanted to charge me for a check. I needed…read morethe check for direct deposit at work. Mind you, my account is a virtual wallet account and it doesn't come with checks. It's supposed to be environmentally friendly so I wouldn't get checks. I get charged if I use the banker to deposit money, too. That's why I was surprised that they were going to charge me for a check when I couldn't even get free checks since the start of my account. This is also the first time that I walked in and the personal bankers were all full and the front desk told me that each banker would be at least an hour wait. It's like they didn't even want me to be there or want my business. The parking lot was soo full, too. Everyone was driving in and I was backing out of my spot which was near the parking lot entrance, all the cars kept driving and wouldn't stop. I swear, someone could have hit me. This is the worst PNC Bank I've been to, but definitely no where near the best.

Gene made our mortgage refinance process seamless and easy. After dealing with the big brands with…read moreTV commercials (and their annoying sales calls, high closing costs and higher rates), I finally found Gene who easily beat the national-chains' rates and closing costs. I knew we were in good hands when he said, "one thing I value most is sleep, so I'd rather get you an honest deal than lose my sleep." I couldn't recommend Gene more to anyone in need of a mortgage refinance. He is simply the best; an honest straight-shooter.

Gene is an outstanding mortgage broker. I am a realtor in the Chicago area and I sent him a client…read moreto get a pre-approval and within minutes he called my client back to see what she needed. He guided her and let her know exactly what she needed to do regarding her finances to get a home. My client was super pleased and even more excited to find a home that met her needs. He educated her and let her know what the loan process would be and any costs that are associated. I would highly recommend him.

I've had State Farm insurance under Chris for years and he has been so amazing! Best insurance guru…read morearound!

My 88 yr old mother changed HO Ins and they have been sending notices for past due balance of $64…read morefor auto renewing her HO policy and not being notified until 13 days after. Her new insurance carrier did send over an e-signed cancellation and several e-mails. They must like to harass senior citizens. A couple of years ago they flew a drone over her house and told her they would cancel her HO policy unless it was replaced. I then had to send pictures to prove it was taken care of.

I am so sad this branch is closing! We love everyone that works here. Carla S was really wonderful…read morein helping us with moving money and wiring for closings. We will be sad to not see the same friendly faces we were used to dealing with. In this building we've been through 4 banks in 30 years and this one was our favorite.

What an old fashioned, friendly bank. I've literally been banking at that sight since my Communion…read more,long ago. Whoever is in charge of HR has done a wonderful job . We love the welcoming security guard and Lola went out of her way to help us. We have met with other personal bankers in the past and they have always treated us like we are worth millions. We appreciate your service and say thank you.

Went threw drive through so had no real issues , just wish there where more banks around the area I…read morehad to travel quite some ways

I just got off the phone with usbank after an HOUR of trying to close a credit card that this…read morelocation opened WITHOUT my permission. I went in last August to open a checking account. I got the whole run down of the credit card I qualified for blah blah blah. I said NO I DO NOT WANT IT. I already have credit cards and I do NOT need another one. Well, today, I look online and I have a mysterious charge for a credit card on my online account. Turns out that if you go to an ATM and hit "fast cash" and you have a credit card with the bank, it comes out of you credit card. Now most normal people do not use their CREDIT CARD at the ATM they use a CHECK CARD because they believe that the money is coming out of a CHECKING ACCOUNT. I got an extra $10 fee for using this feature I didnt know I had. Planning on getting a new bank, I'm extremely disappointed. Thank goodness their customer service on the phone is so good. They removed the charge and promptly closed the account that I never opened in the first place. Stay away, they seem friendly here but its a hoax. According to US bank customer service themselves, these bankers in the branches get extra money from the commission of you signing up for a credit card (or apparently just sign you up on their own).

Kai was wonderful! I just closed on my first house last week and Kai was my agent. We searched for…read moreabout a month, and Kai was always on time for the showings which means a lot to me and says a lot about her work ethic. I went to an open house on a Sunday and fell in love with this cute house (my home now). Kai put an offer together immediately and helped me through the stressful negotiating period. I had a chance to meet with her partner Terry at the home inspection and he was super knowledgeable and even went out and bought a new battery for the garage door opener! I had a few questions about the house for the seller after the closing and Kai was quick to respond and got the answers for me. My daughter and I couldn't be happier in our new home. Thank you for everything Kai!

Kai is an excellent agent. She goes above and beyond to assist her clients and make them feel…read morecomfortable and confident with their decisions. Kai is well connected and has solutions for common issues that arise in a real estate sale or purchase! Highly recommend Kai!

Mike Sheahan is everything you want in an insurance rep - available, knowledgeable and a chip off…read morethe old block. It always feels good to give business to the son of a trusted old friend, watch the young man build up his book of business and serve the neighborhood he grew up in.

From the owner: As a COUNTRY Financial® representative, I am able to help provide financial security by working…read moredirectly with individuals like you to identify your specific needs. We then offer a full range of insurance and financial products and services to help you protect what's important today, and help create a plan to point you toward a bright financial future.

George and Janice have served me well for decades in three different locations in the Mt. Greenwood…read morearea. Sometimes the questions involve home and property or vehicle insurance. Sometimes getting an extra valid insurance card for drivers. Excellent customer services. Thank you George and Janice.

Always available which is important to me. Always has…read moreanswers and suggestions with his years of experience . Thaks for all the years of worry free coverage

Amazing response to our request for availability and pricing, excellent communications, super…read morefriendly! While I hope I never need their services again, I would not hesitate to call them again or refer other friends/family to them. Thanks!

Had them notarize some financial documents after realizing the normal places like UPS / Check…read moreCashing couldn't do. Timely, professional, trusthworthy. Will be back. They even helped us out on a Sunday on short notice. Highly recommend and although it's a residential location they were much more professional and experienced than nearly all the other times I've needed something notarized.