Sunday 8/10/17 i want to Martin's Newsagent to buy my usual items i want up to the counter to pay for them and there was a young man on serving me that he looked as if he was lacking any experience in the retail environment his attitude and actions would certainly suggested so, as he rudely try to hurry me up by saying let me serve someone else in a repeated arrogant manner and there is a big queue behind you and there was a big queue behind me but the question is what was he doing on his own? I thought to myself if it's that busy why didn't he ring the bell and ask for some assistance? they should have two staff members on the tills not just one i thought to myself with a blank expression on my face whilst feeling confused and in disbelief, i took my time anyway and finely able to find the right change to give him.
And then I paid the young man at the till.
The very next day on the 09/10/17 i want back in to Martin's to make a complaint about the person who served me last to complain to the manager but the manager wasn't there
so i want up to the counter and spoke to a senior member of staff that was on at the time explain to the senior member of staff of the situation of what happened she then responded and said to me he was doing is a paper rounds to which I replied to her no excuse to be rude to customers then she turned to me and said yeah he was too tired' doing his paper round and he's been under a lot of stress then i asked to see the manager and she Sade ok but he isn't in so she suggested that to give my phone number so he can call me latter so i gave her my number so he could get back to me later then I replied to her by saying thank you very much after i gave my number if I was working there and i said if I spoke to a customer like that I'll be the one in trouble! Then i left.
and then i went home and anyway later on in the evening the manager rang me back to me and I explained to him the situation about what happened he understood and acknowledge what happened to me and accepted that what happened to me shouldn't have happened and he apologies profoundly on behalf of both of the member of staff that was rude to me and the behalf of Martin's Newsagent and reassured me that nothing like this would ever happen again and I accepted the apology and in my mind everything was all sorted out or so I thought.
The main events
i want back to Martin's Newsagent on the 11/10/17 the senior member of staff who i gave the phone number to the manager approached me and asked me in what I thought was sincere and general concern for a customer who's has been treated with nothing but disrespect from one of her own colleagues or so it would seem at the current time, and she spoke to me in a friendly manner and asked me if everything has been sorted out and I replied yes! it has and she said yes and I'm glad to hear that and in my mind everything was all quiet and back to normal until
When that the young lad that was that caused it all in the first place was back again on that Sunday on the 15/10/17
when he returned from wherever he went to he was back again with the senior member of staff she was harassing me around the store the senior member of staff that was harassing me approached me and asked me if in a Sly and threatening and suspicious Manor and asked me if everything has been sorted out and I answered and I replied yes with a blank expression on my face because I was wondering why as she asked me the same question twice in the very same week I don't think much of it at the time and I just started browsing through the sweet aisle like I normally do on a Sunday. she went back to the till alongside the young man, and continued as normal whilst I was browsing through the Sweets i looked up and then I could see her through the corner of my eye she was intentionally provoke me by staring at me so I approached her and once I question her about it she replied repeatedly in a unprofessional aggressive and threatening and Petty manner you're banned and I asked her why she didn't say anything then she replied and threatened to call the police so then I replied to her and said your Petty you are then i left the shop. then i want back in again and brushed past the senior member of staff that was standing outside the entrance and I went back in and I asked the young man one question, and that was why as in why was the matter with making the complaint against the young man brought up again as far as I'm concerned the matter was resolved and the young man that I was speaking to just stood there quietly behind the till with a blank expression on his face but he knew why I was asking him as he was the one I made a complaint to in the first place and I don't understand why they brought it all up again? they was just trying to protect the young man someone from across the street came into the shop then started threatened to read more