I do not typically write reviews but felt compelled to write one about this practice. From the…read moremoment I entered the office, I was made to feel important and like I was a priority. The receptionist was AMAZING! She worked really hard to ensure that all of my needs were met. The Dental Hygienists and other support staff were exceptional. They were kind, accommodating, patient and professional. I also love how thorough, patient, and understanding Dr. Burgess was. He took the time to review/explain to me the issues I was having with my teeth and described in detail how he would address my dental concerns. He and his staff were also able to examine my son who is autistic which speaks volumes given our experiences in other practices. My overall experience here was exceptional. If you have a dentist, leave and come here. If you are fearful of dentists, come here. If you have children who have some social challenges, come here! I promise you won't regret it. I can go on and on but will stop here but again, if you wish to have your dental needs met in a clean, warm, welcoming, and professional atmosphere, then I recommend Dr. Burgess because my experience here was wonderful.

From the owner: We treat people, not teeth…read more Burgess Ralph Wm. DDS, we offer painless dentistry! Your comfort is our main concern. We provide I.V. (Sleep) Sedation options & complimentary nitrous oxide. We have been providing full service dentistry at the same location for over 34 years. Call us today to book an appointment.

This office has a wonderful staff. But why would such a great group of folks wait an entire year to…read moretell you that your insurance is out of network and than bill you $485.00 for 3 simple basic cleanings after a year...!!! If you're a (Blue Cross Blue sheild Medicare) card holder beware. This office is out of network..!!

Taking advantage of sr citizens and veterans. Dentures don't fit . Paid in full and they keep…read moresending bills after over a year . Don't use these clowns. Horrible horrible experience. $5000 and dentures do not fit . Customer service horrible horrible rude . These clowns take advantage of seniors and veterans do not use these clowns

I had 6 fillings done over the period of 6 months. 4 have already had to be replaced. Over the…read moreweekend, another fell out. Current dentist finds no reason that they should be falling out. Very disappointing to have to go thru the process of having the work done again. It has only been 18 months since I stopped going to Aspen.

Went it to get work done went over the price with the insurance person got an estimate went home…read moreand thought about it. Went back in told the receptionist to go ahead and we put it on my credit card. Was told at the point I paid that the amount I was paying would be the only thing I would have to pay I was told that EVERYTHING was covered, it was not an estimate this was the amount I was told. Today I go in and they want an additional 700.00 I would have paid until the insurance lady got snippy with me when I asked for an explanation of why they wanted more money. I will never go back

One of the nicest most knowledgeable Dentist I've ever met. I am not local but dropped in after a…read moreflight into Flint. I had unusual pain in my jaw and he immediately took me to a room and did a diagnostic. I wish he had a practice in my home town. Highly recommend!

I am really not the person who posts things like this…read more I worked in customer service for years. I have also been far too imperfect in my own life to make a habit of publicly dragging people. I wish this office understood how bad the last few months have had to be for me to sit down and write a Yelp review like this in the first place. And really, it goes back years. When I first got sober, Grassy Dental did the crowns across the front of my mouth. Those are the same teeth I have spent the last several months trying to repair. Then, on December 23, 2025, I had eight extractions through emergency dental care. Amazing way to spend Christmas. When I came here afterward, I had two requests. The biggest one was simple: please start dealing with my front teeth right away. I was already missing two of them. What I learned the hard way is that when the actual tooth or crown breaks off badly enough, you can't necessarily just walk into a dentist and have another crown put on. Depending on what is left, there can be additional procedures and months of healing involved before a permanent tooth can even be placed. In the meantime, you're wearing a partial denture. Yeah. It's as fun as it sounds. So when I said the front teeth were my priority, I wasn't asking because I was impatient about cosmetics. I knew what it meant to lose another one. Six months later, those teeth still had not been started. Then last Friday night, I was eating a mango and another tooth broke off. Right next to the missing front ones. A tooth this office had recently worked on. So I went into the office yesterday morning. It was chaotic. There were several people in and out of the room. My mother was with me, which admittedly added another layer of chaos all its own, and by that point I could practically feel the collective frequency of thank you and please get the fuck out vibrating through the building. The dentist who has been treating me for the last several months popped into the room briefly. Another younger dental professional was also there who, to my knowledge, had not worked on me before and was not familiar with the history of my case. At that point, I just wanted everybody to stop for a second. I said, essentially: Can we just pause? Before I leave here today, I would really like to make a plan. What do I need to do to get these three front teeth taken care of? That was it. I wasn't demanding that somebody magically manufacture three teeth before lunch. I wanted a plan. After months of appointments, procedures, healing, temporary fixes and now another broken front tooth, I wanted somebody to sit down with me for five minutes and tell me what happens next. That interaction is ultimately why I am writing this. I'm not writing this because I think one angry Yelp review is going to shut down a dental practice. I'm writing it because I hope somebody there reads it and understands what this experience has actually been like on the other side of the chair. I can only speak to my own experience. I am not a dentist. I am not a doctor. I cannot tell you whether any of the treatment I received was clinically negligent, and I'm not going to pretend that I can. I can tell you how I was treated. I felt like another appointment. Another reimbursement. Another person to get through the schedule. I did not leave feeling like getting things right mattered nearly as much as getting me through. I also personally witnessed interactions between the primary dentist and employees that I found aggressive, uncomfortable and unnecessary. I don't know everything happening behind the scenes. I know what I personally saw, and it did not make me feel particularly confident being the person in the chair. And if you are dealing with severe dental damage, especially if you are in recovery from addiction or alcoholism, please do your homework before choosing where you receive care. There is already enough shame attached to walking into a dentist with a mouth that tells pieces of your history before you ever get the chance to explain it. You are already vulnerable. You should not also have to wonder whether you are being rushed through because your insurance card says Medicaid. Ask questions. Get another opinion. Keep your records. Keep your treatment plans. And when something matters to you, make sure there is an actual plan for it before you leave. I wish I had done more of that sooner. I genuinely wish this office understood just how much it took for me to write this at all. I'm sure this review won't make much of a difference. But I have to try. Katherine Ervans

Dr. Callaway is not only a sweet soul, she's calming, cool and collective. You couldn't find a…read morenicer staff. I drive 45 minutes and I'd drive 2 hours if I had to. I wish I had found this place 10 years ago.

Made appointment on Monday, September 21st., picked up paperwork on Tuesday, September 22nd. I…read morearrived for 11:00 a.m. appointment on Wednesday, September 23rd. @ 10:45 a.m. and checked in. I approached the receptionist desk at 11:50 to see why the hold up. A not so gentle man, who I was told was the lead assistant told me I would have to wait another hour or come back Thursday morning. I declined both. I told him of having to hire a sitter for my ill daughter, to which he responded "sorry to interrupt your personal life". Seriously!?! According to your "Appointment Policy" "Our goal is to reduce your time in the office and give our patients the best experience possible while they are here". Not a good experience.

Dr. Alex is a great dentist, and a good person. I have been a patient for over 10 years, and he's…read morealways given me and my family the very best care and dental health. Thanks to his terrific staff as well. He deserves your business. you will love Great Expressions!

I would like to start by saying I have been going here since I was around 13 and I am 45 now. I…read morewas late once in all those years and they charged me a $35 fee. I get the policy and why its in place, but seriously, we are talking about over 30 yrs. The reason I feel this way is because I have also purchased so many products from them like a water pik etc which is very expensive and I know they make something off that stuff or they wouldn't be selling it. Its just disappointing because every case should be evaluated individually!